No Excuses For Anything Less Than The BEST Customer Service
Organization:
Institute of Management Consultants USA Northern California (IMC NorCal)
Category:
Business
Geographical Area:
San Fran/Silicon Valley
Start
Date:
6/14/2004
End Date:
6/14/2004
Start Time:
5:45PM
End Time:
8:30PM
Event
Info:
Presented by Kathleen Ronald, SPEAKtacular!
Customer service is first an attitude & then an action—one that can result in doubled profits, business by referral only, customer retention, & more benefits. Learn the key personality characteristics necessary for giving good customer service, & customer service "life strategies" that can help you achieve all your business goals & make you a legend in the minds of your customers.
Kathleen uses Neuro-Linguistic Programming, humor, & her extensive business background to empower, inspire & challenge people to change on many levels: professional, personal & spiritual.
4:30–5:45 Afternoon Session: Making Difficult Clients your Biggest Fans
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