Businesses invest in customer service personnel with customer care skills to help prevent the loss of customers. Repeat customers are the lifeline of any business, but especially for businesses in the service sector. This is an interactive workshop so come prepared to participate in the discussion. The following topics will be discussed: * Learn the basics of good customer care * Become good managers of our customers' perceptions * Practice the 6 steps to customer care success Instructor: Fred T. Elsberry, Jr., President & CEO of the Better Business Bureau Admission is Free. Pre-registration is mandatory as seating is limited. To register for the workshop, please contact Dorothy Fletcher at (404) 331-0100, ext. 305 or e-mail your name and telephone number to dorothy.fletcher@sba.gov.
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