Event Title:

Organization:

  Business

  San Francisco

Start Date:

  5/21/2013

End Date:

  5/21/2013

Start Time:

  9:30 AM

End Time:

  3:30 PM

Event Info: 

  Qualifies for 5 General Recertification Credits

Letting staff know they need to improve is challenging. The way a manager communicates inspires either distrust or loyalty. When feedback is delivered and received in an effective way, employees can move from average to productive. And all your staff and supervisor will respect you for having the courage to handle the tough stuff.

In this interactive, dynamic session, you will learn the key steps to successfully delivering difficult feedback, and how to:

*Simplify your message for maximum impact
*Inspire behavior improvement through specific actions
*Communicate ideas for fastest results
*Gain agreement on difficult changes
*Use positive language to ensure action in the right direction

Don't miss this opportunity to improve your management strengths and become a more skilled communicator!

About the Presenter
Jill McGillen. Best known for her weekly work advice column, "Ask Jill," and for her skills as a presenter, trainer and consultant to countless businesses and organizations, Jill McGillen is a perfect match for her role as leader of Next Turn. She founded the company in the midst of a highly successful business career so she could share her passion for leadership training and team building with a wider audience.

Next Turn works with numerous Bay Area and international private and public sector clients including Stanford University, Theravance, Carl Zeiss, Synopsys Inc., SAP, Golden Gate Bridge District and many others. Jill offers invaluable strategies to managers and teams to improve productivity and enhance engagement. Her NCHRA programs receive rave reviews.

http://www.nchra.org

Location:

  NCHRA Training Center

Room:

Address:

  425 California Street, Suite 500

Phone:

  415-291-1992

City:

  San Francisco

State/Province:

  CA