Four Steps to Conflict Resolution: HR Business Leader Series (Oakland)
Organization:
Northern California Human Resources Association
Category:
Business
Geographical Area:
Oakland
Start
Date:
7/17/2014
End Date:
7/17/2014
Start Time:
7:30 AM
End Time:
9:30 AM
Event
Info:
Conflict resolution skills are necessary to thrive, not just survive, under difficult circumstances. More often than not, managers get called upon to serve as mediators and are expected to strike a compromise between two opposing parties. A feat not easily accomplished when tensions are high.
Learn valuable strategies and practice the four-step "CALM" technique for adapting and communicating more effectively with your team members in times of conflict and change. You'll identify methods to keep your workforce cohesive and moving forward with new important initiatives, plus:
Identify your natural conflict-handling approach Evaluate the best approach and disarm conflict situations Discover communication phrases that move conflict to resolution Build collaboration and deal with difficult personalities
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