Handling Difficult Client Scenarios in an Agile and Effective Manner
Organization:
Professional & Technical Consultants Association
Category:
Business
Geographical Area:
San Jose
Start
Date:
11/13/2014
End Date:
11/13/2014
Start Time:
6:00 PM
End Time:
9:00 PM
Event
Info:
Have you ever unexpectedly found yourself in an awkward or stressful situation with a client? How does one astutely react in a way that produces the best outcome? Our moderators, senior PATCA members Carl Angotti and Jerry Rice, will share their insights on dealing with such scenarios garnered from their respective several decade professional consulting careers. They will present hypothetical but realistic client scenarios that would certainly 'try the mettle' of even the most seasoned consultant.
Using interactive role playing and engaging one another and the audience, the moderators will work through scenarios exploring effective as well as some not so good approaches to handling these situations.
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