Wednesday, August 12 and Thursday, August 13, 2015 9:00am-4:30pm
As human resource managers, you deal with conflict every day - from personality conflicts between colleagues to disputes about performance, discipline, promotions, benefits and awards. Your ability to smoothly mediate and resolve workplace conflict proves vital to your success and plays a large part in how your peers perceive you. Through presentation and demonstration, and by using newly acquired skills during a simple workplace conflict roleplay, you will gain techniques to:
* Confidently identify when mediation is needed * Clarify underlying interests of involved parties * Generate solution-oriented options * Create a climate for effective mediation that results in an agreeable resolution
Qualifies for 12 SHRM Professional Development Credits (PDC's) / HRCI Recertification Credits
About the Presenter
John Ford mediates trains and consults to organizations that have accepted the inevitability of conflict and are seeking to approach it with greater clarity and confidence. He teaches negotiation at U.C. Hastings and mediation at Golden Gate University. He is the trainer of the NCHRA's two day Mastering Mediation seminar. He was the managing editor of Mediate.com from 1999 to 2011, and is a past president of the Association for Dispute Resolution of Northern California. He is writing a book on mediation for HR managers.
DISCLAIMER: Our aim is to continuously provide our
progressive audience with an open and interactive medium to view
and share relevant,
beneficial and interesting "career, economic, lifestyle and
networking" listings, ads, content and resources.
While the above information may be accurate and viable, the role
of Minority Professional Network, Inc. (MPN) is
strictly as a communications medium, and we do not
accept any responsibility for
cancellation, changes, errors, omissions, inconveniences, or any other form
of liability for any content
displayed or disseminated via our web sites, or e-marketing or social media
promotional services.
If there are any
doubts, we
encourage you to conduct additional research or contact the listed host or responsible entity.
CLICK HERE to inform us about any ads, listings or content
which appear to be
inappropriate,
fraudulent or misleading, or inconsistent with our theme and focus.