Disney's Approach to Quality Service is the result of half a century's experience in exceeding customer expectations in the face of competition, growth and the public's ever-changing tastes and attitudes. Through this Disney Institute program, we will show you the importance of attention to detail and how we train our Cast Members (employees) to treat our Guests (customers) as VIPs.
While the Disney organization is not perfect, it has never lost sight of Walt's goal to “give the public everything you can give them.” As a result, Disney has been able to successfully keep pace with progress while remaining firmly grounded in the traditions and values of the Walt Disney Company. During this stimulating day, you’ll learn new tools that will raise your effectiveness in delivering outstanding customer service.
Atlanta Business Chronicle is bringing it all to you at a special price of just $199 per person (normally $395). Includes your training, materials, breakfast and lunch. Bring your key people!
Average Attendance 350
Tickets $199 per person (normally $395) Includes training materials, breakfast & lunch
2011 Sponsors Coles College of Business Marriott Marquis
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