MPN Diversity Recruiters
Atlanta, GA or Birmingham, AL
Our Fortune 500 Company client is seeking to DIRECTLY HIRE a talented Senior System Administrator (Digital Experience Analyst).
CANDIDATE SUBMISSION REQUIREMENTS: (Please read carefully before applying)
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Our client doesn't provide any sponsorships, so you must PRESENTLY be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (i.e., U.S. citizen or permanent resident cardholder).
2) You must be within commutable distance to either Atlanta, GA or Birmingham, AL .
3) You must apply with both your current resume AND also your full responses to the Hiring Manager's Screening Questions shown BELOW .
Your resume must clearly show your personal email address and direct phone number.
You must fully and accurately respond to ALL of the screening questions.
Your resume and your responses to the screening questions should preferably be included in a SINGLE (Word or PDF) document, if possible .
Send the requested information to MPN Diversity Recruiters by either clicking on the APPLY button or via email to support@mpndiversityrecruiters.com .
JOB SUMMARY:
Are you ready to take your passion for creating a seamless and satisfying digital experience to the next level? As a Digital Experience Analyst, you will have the opportunity to monitor and improve the digital experience for end-users in the PC computing environment. Using data and tools, you will identify trends, issues, and opportunities for enhancing the user experience and work with technology owners and other teams to implement solutions and best practices that ensure end-to-end user satisfaction.
As a Digital Experience Analyst, you will have the chance to make a positive impact on the productivity, performance, and satisfaction of end-users across the organization. You will enjoy a dynamic and challenging work environment that requires creativity, problem-solving, and collaboration.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)
Technical Skills Required
Excellent knowledge of Microsoft Windows OS, computer hardware, and applications
Working knowledge of network, server, and storage technology
Ability to perform a level of data analysis and drive to actionable insights and automation
Recognition of cyber security threats and risks, and importance of protecting the computing environment
Capacity to learn and apply modern technologies and concepts
Ability to research solutions to problems, as well as stay up to date on constantly changing technology
Superb diagnostic, troubleshooting, analysis, and problem-solving skills
Technical Skills Preferred
Expertise in Nexthink (or similar) Platform: Demonstrated proficiency in using Nexthink for monitoring and analyzing the digital experience within an organization. Ability to leverage Nexthink to identify trends, issues, and opportunities for improvement, create customized dashboards, and report on digital experience metrics
Proficient in PowerShell scripting for automation and management of PC environments using system-level APIs and WMI
Advanced Data Visualization and Analysis experience: Experience in transforming data into actionable insights, and developing reports that support strategic decisions
Non-Technical Skills Required
Excellent communication skills (both oral and written) as well as technical writing
Respond to support needs in a timely fashion with excellent customer service
Works well on a team that is geographically dispersed
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
High degree of focus on quality, reliability, efficiency, and cost effectiveness
Flexible, ability to prioritize and deal with multiple priorities, can adapt to changing direction and work with minimal supervision
Self-motivated, takes initiative, removes obstacles for success
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
Will travel as needed
Exhibit “Our Values” attributes in all business interactions
Education and Experience Requirements
Education in technology field or strong background in technology roles
Minimum of 3-5 years of experience in technical infrastructure, analytics & automation
MAJOR JOB RESPONSIBILITIES:
Tracks and analyzes the performance of devices, applications, and networks to ensure a positive digital workplace experience
Proactively identify and resolve technology disruptions, major incidents, and other issues that hinder employee productivity
Work with technology teams to increase visibility into unresolved technology issues, improving communication between technology teams and employees
Leverages Nexthink for data analysis, creating customized dashboards, and reporting on DEX metrics to guide strategic decisions
Utilizes Nexthink’s insights to optimize technology services and solutions, ensuring they are aligned to drive optimal digital employee experience for the company
Provides consulting for field support teams on workstation and operating system related issues
Keeps up with industry trends and current events and is always mindful of new opportunities to automate and improve processes
Identifies and executes on self-healing opportunities within the environment
Analyze and benchmark customer datasets to derive insights for ongoing operations.
Supports and participates in testing new workstation environment related applications and technologies
Works with Technology Organization groups to enhance the user experience of products and better leverage capabilities
__________________________________________________________________
PRE-SUBMISSION SCREENING QUESTIONS (Responses Required for Interview Consideration):
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
1) Describe your experience or specific accomplishment you have achieved that indicates you will thrive in this position.
2) Please describe any automations or improvements you have implemented to help improve the digital experience.
3) How have you worked with technology teams to take action on unresolved technology issues?
4) Have you used Nexthink or a similar platform for data analysis? If so, can you describe your experience?
5) Fortune 500 Company provides a competitive compensation package to include a base salary, incentive pay (bonus), and comprehensive benefits which include a pension/cash balance plan and matching 401(k) plan. Please indicate the salary/pay rate you are seeking for this position. You may list a salary range, but please do not state Negotiable or N/A.
6) Are you permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident)? Please reply with one of the following options:
(a) I am a U.S. citizen, or
(b) I am a permanent resident card (i.e., green card) holder, or
(c) None of the above.
__________________________________________________________________
If you're not able to edit your resume (i.e., because it's a PDF) to add the HMSQ responses, please send your resume and the responses to the screening questions (in a separate document or message) and we will merge them for you.
Call 404-629-9323 if you have any questions.
Full Time
Our Fortune 500 Company client is seeking to DIRECTLY HIRE a talented Senior System Administrator (Digital Experience Analyst).
CANDIDATE SUBMISSION REQUIREMENTS: (Please read carefully before applying)
In order to receive consideration for an interview referral submission to our client's Hiring Manager for this role, each candidate must be reasonably qualified and comply with the following requirements:
1) Our client doesn't provide any sponsorships, so you must PRESENTLY be permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (i.e., U.S. citizen or permanent resident cardholder).
2) You must be within commutable distance to either Atlanta, GA or Birmingham, AL .
3) You must apply with both your current resume AND also your full responses to the Hiring Manager's Screening Questions shown BELOW .
Your resume must clearly show your personal email address and direct phone number.
You must fully and accurately respond to ALL of the screening questions.
Your resume and your responses to the screening questions should preferably be included in a SINGLE (Word or PDF) document, if possible .
Send the requested information to MPN Diversity Recruiters by either clicking on the APPLY button or via email to support@mpndiversityrecruiters.com .
JOB SUMMARY:
Are you ready to take your passion for creating a seamless and satisfying digital experience to the next level? As a Digital Experience Analyst, you will have the opportunity to monitor and improve the digital experience for end-users in the PC computing environment. Using data and tools, you will identify trends, issues, and opportunities for enhancing the user experience and work with technology owners and other teams to implement solutions and best practices that ensure end-to-end user satisfaction.
As a Digital Experience Analyst, you will have the chance to make a positive impact on the productivity, performance, and satisfaction of end-users across the organization. You will enjoy a dynamic and challenging work environment that requires creativity, problem-solving, and collaboration.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills)
Technical Skills Required
Excellent knowledge of Microsoft Windows OS, computer hardware, and applications
Working knowledge of network, server, and storage technology
Ability to perform a level of data analysis and drive to actionable insights and automation
Recognition of cyber security threats and risks, and importance of protecting the computing environment
Capacity to learn and apply modern technologies and concepts
Ability to research solutions to problems, as well as stay up to date on constantly changing technology
Superb diagnostic, troubleshooting, analysis, and problem-solving skills
Technical Skills Preferred
Expertise in Nexthink (or similar) Platform: Demonstrated proficiency in using Nexthink for monitoring and analyzing the digital experience within an organization. Ability to leverage Nexthink to identify trends, issues, and opportunities for improvement, create customized dashboards, and report on digital experience metrics
Proficient in PowerShell scripting for automation and management of PC environments using system-level APIs and WMI
Advanced Data Visualization and Analysis experience: Experience in transforming data into actionable insights, and developing reports that support strategic decisions
Non-Technical Skills Required
Excellent communication skills (both oral and written) as well as technical writing
Respond to support needs in a timely fashion with excellent customer service
Works well on a team that is geographically dispersed
Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences
High degree of focus on quality, reliability, efficiency, and cost effectiveness
Flexible, ability to prioritize and deal with multiple priorities, can adapt to changing direction and work with minimal supervision
Self-motivated, takes initiative, removes obstacles for success
Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made
Will travel as needed
Exhibit “Our Values” attributes in all business interactions
Education and Experience Requirements
Education in technology field or strong background in technology roles
Minimum of 3-5 years of experience in technical infrastructure, analytics & automation
MAJOR JOB RESPONSIBILITIES:
Tracks and analyzes the performance of devices, applications, and networks to ensure a positive digital workplace experience
Proactively identify and resolve technology disruptions, major incidents, and other issues that hinder employee productivity
Work with technology teams to increase visibility into unresolved technology issues, improving communication between technology teams and employees
Leverages Nexthink for data analysis, creating customized dashboards, and reporting on DEX metrics to guide strategic decisions
Utilizes Nexthink’s insights to optimize technology services and solutions, ensuring they are aligned to drive optimal digital employee experience for the company
Provides consulting for field support teams on workstation and operating system related issues
Keeps up with industry trends and current events and is always mindful of new opportunities to automate and improve processes
Identifies and executes on self-healing opportunities within the environment
Analyze and benchmark customer datasets to derive insights for ongoing operations.
Supports and participates in testing new workstation environment related applications and technologies
Works with Technology Organization groups to enhance the user experience of products and better leverage capabilities
__________________________________________________________________
PRE-SUBMISSION SCREENING QUESTIONS (Responses Required for Interview Consideration):
Please answer ALL of the questions BELOW as accurately as possible. If you're determined to be reasonably qualified, you will be submitted to our client for a potential interview and direct hiring consideration for this great opportunity.
1) Describe your experience or specific accomplishment you have achieved that indicates you will thrive in this position.
2) Please describe any automations or improvements you have implemented to help improve the digital experience.
3) How have you worked with technology teams to take action on unresolved technology issues?
4) Have you used Nexthink or a similar platform for data analysis? If so, can you describe your experience?
5) Fortune 500 Company provides a competitive compensation package to include a base salary, incentive pay (bonus), and comprehensive benefits which include a pension/cash balance plan and matching 401(k) plan. Please indicate the salary/pay rate you are seeking for this position. You may list a salary range, but please do not state Negotiable or N/A.
6) Are you permanently authorized to work in the U.S. WITHOUT requiring any current or future sponsorship (e.g., U.S. citizen, permanent resident)? Please reply with one of the following options:
(a) I am a U.S. citizen, or
(b) I am a permanent resident card (i.e., green card) holder, or
(c) None of the above.
__________________________________________________________________
If you're not able to edit your resume (i.e., because it's a PDF) to add the HMSQ responses, please send your resume and the responses to the screening questions (in a separate document or message) and we will merge them for you.
Call 404-629-9323 if you have any questions.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Master's Degree in counseling, psychology or related mental health field. Licensure in mental health, marriage and family counseling or any related mental health field is required within two years of employment. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Applicants within six months of meeting the minimum education requirement may be considered for trainee status. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is responsible professional crisis intervention counseling work providing mobile response team services, and the ongoing development, training and support of the Crisis Center's mobile response program in the County's Crisis Center and onsite throughout the community. An employee assigned to this classification reviews the daily processing of crisis calls, mobile response calls, care plans, follow up contacts and warm hand offs to community providers. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of the results obtained. Examples of Duties This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Provides trauma sensitive and strength based mobile response crisis intervention services to the community with a specific focus on youth and families. Provides direct service through mobile response, crisis phone line, face to face counseling, and/or telehealth services as needed, both on planned basis and in emergencies. Provides clients and families with prompt screening, assessment, crisis intervention support, and linkage to community services. Develops care plans for mobile response clients and their families focused on strategies to reduce individual and family stressors and for maintaining stabilization. Provides care coordination by enlisting the consultation of psychiatric providers and other mental health/social service organizations and transitioning care via a warm hand off when possible and appropriate. Coordinates ongoing in-service trainings and debriefs for mobile response team members. Ensures team compliance with policy and procedures. Provides supervision and clinical training to graduate students toward their certification and/or licensure. Assists all staff and volunteers, through individual and group conferences, in analyzing mobile response cases, client concerns, and the ongoing coordination of care, case problems and in improving their diagnostic and helping skills. Informs citizens and community organizations about the Crisis Center's mobile response team, crisis intervention services and suicide prevention programs that are available to the community. Collaborates with local agencies to coordinate client care as well as to develop and implement community-wide strategies to address mental health issues. Collects and organizes feedback from each individual and family regarding the service delivery to improve outcomes of care that inform, individualize, and improve provider service delivery. Provides in-service training for experienced workers in areas such as advanced mobile response and crisis intervention skills, new policies, procedures, and regulations including those related to trauma informed care, cultural and linguistic competency. Represents department in community or in interagency activities. Conducts and/or directs staff development programs. Continuously reviews current caseload. Counsels and refers clients to appropriate agencies or services in the community as appropriate. Supervises and continuously evaluates, assist, and advises crisis intervention volunteers, practicum and internship graduate students. Ensures the proper tracking of data and statistical information related to the mobile response team program. Provides after-hours on-call and in person supervision for mobile response team and all Crisis Center workers. Collaborates with local agencies to develop and implement community-wide strategies to address mental health issues. Coordinates and assists with implementation of mobile response program policies and procedures. Coordinates activities, groups and internal projects geared toward personal and professional development of mobile response team, volunteers, graduate students and staff. Drives a County and/or personal vehicle regularly to respond to crisis calls 24 hours a day/ 7 days a week; drives to offsite locations to conduct training and/or participate in outreach events. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of the laws, rules and regulations relating to the operation of community crisis intervention programs. Considerable knowledge of current techniques, principles and practices of mobile response, crisis intervention and suicide prevention programs. Skill in the use of personal computers including word processing programs. Ability to work with diverse populations and demonstrate cultural and linguistic competency. Ability to work with and counsel suicidal/distraught clients and work within a family driven and youth guided collaborative model. Ability to function in a team setting. Ability to train, supervise and appraise volunteers and students. Ability to react calmly and quickly in emergencies. Ability to coordinate and supervise volunteers and students in emergency situations. Ability to communicate effectively both orally and in writing. Ability to make public presentations before community organizations about the program. Ability to develop and maintain good working relationships with assisting agencies, other County departments, employees and the general public. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and to be mobile. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required for this job include close vision, and distance vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The Crisis Center operates 24 hours a day, 365 days a year and employees in this position will be required to work various hours and days of the week. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Master's Degree in counseling, psychology or related mental health field. Licensure in mental health, marriage and family counseling or any related mental health field is required within two years of employment. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Applicants within six months of meeting the minimum education requirement may be considered for trainee status. Successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is responsible professional crisis intervention counseling work providing mobile response team services, and the ongoing development, training and support of the Crisis Center's mobile response program in the County's Crisis Center and onsite throughout the community. An employee assigned to this classification reviews the daily processing of crisis calls, mobile response calls, care plans, follow up contacts and warm hand offs to community providers. Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports and observation of the results obtained. Examples of Duties This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Provides trauma sensitive and strength based mobile response crisis intervention services to the community with a specific focus on youth and families. Provides direct service through mobile response, crisis phone line, face to face counseling, and/or telehealth services as needed, both on planned basis and in emergencies. Provides clients and families with prompt screening, assessment, crisis intervention support, and linkage to community services. Develops care plans for mobile response clients and their families focused on strategies to reduce individual and family stressors and for maintaining stabilization. Provides care coordination by enlisting the consultation of psychiatric providers and other mental health/social service organizations and transitioning care via a warm hand off when possible and appropriate. Coordinates ongoing in-service trainings and debriefs for mobile response team members. Ensures team compliance with policy and procedures. Provides supervision and clinical training to graduate students toward their certification and/or licensure. Assists all staff and volunteers, through individual and group conferences, in analyzing mobile response cases, client concerns, and the ongoing coordination of care, case problems and in improving their diagnostic and helping skills. Informs citizens and community organizations about the Crisis Center's mobile response team, crisis intervention services and suicide prevention programs that are available to the community. Collaborates with local agencies to coordinate client care as well as to develop and implement community-wide strategies to address mental health issues. Collects and organizes feedback from each individual and family regarding the service delivery to improve outcomes of care that inform, individualize, and improve provider service delivery. Provides in-service training for experienced workers in areas such as advanced mobile response and crisis intervention skills, new policies, procedures, and regulations including those related to trauma informed care, cultural and linguistic competency. Represents department in community or in interagency activities. Conducts and/or directs staff development programs. Continuously reviews current caseload. Counsels and refers clients to appropriate agencies or services in the community as appropriate. Supervises and continuously evaluates, assist, and advises crisis intervention volunteers, practicum and internship graduate students. Ensures the proper tracking of data and statistical information related to the mobile response team program. Provides after-hours on-call and in person supervision for mobile response team and all Crisis Center workers. Collaborates with local agencies to develop and implement community-wide strategies to address mental health issues. Coordinates and assists with implementation of mobile response program policies and procedures. Coordinates activities, groups and internal projects geared toward personal and professional development of mobile response team, volunteers, graduate students and staff. Drives a County and/or personal vehicle regularly to respond to crisis calls 24 hours a day/ 7 days a week; drives to offsite locations to conduct training and/or participate in outreach events. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of the laws, rules and regulations relating to the operation of community crisis intervention programs. Considerable knowledge of current techniques, principles and practices of mobile response, crisis intervention and suicide prevention programs. Skill in the use of personal computers including word processing programs. Ability to work with diverse populations and demonstrate cultural and linguistic competency. Ability to work with and counsel suicidal/distraught clients and work within a family driven and youth guided collaborative model. Ability to function in a team setting. Ability to train, supervise and appraise volunteers and students. Ability to react calmly and quickly in emergencies. Ability to coordinate and supervise volunteers and students in emergency situations. Ability to communicate effectively both orally and in writing. Ability to make public presentations before community organizations about the program. Ability to develop and maintain good working relationships with assisting agencies, other County departments, employees and the general public. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and to be mobile. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required for this job include close vision, and distance vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The Crisis Center operates 24 hours a day, 365 days a year and employees in this position will be required to work various hours and days of the week. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Graduation from high school or equivalent and two years office and/or clerical experience; or any equivalent combination of related training and experience. College course work will substitute for experience on a year for year basis. Successful completion of a criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. Position Summary This is responsible, independent clerical work in the Alachua County Library District. An employee assigned to this classification independently performs moderately complex clerical tasks in accordance with established library procedures such as maintaining records, checking out materials to patrons, checking in returned items and handling cash. . Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS Performs intermediate computer operations and data input. Utilizes programs to order books and materials, monitors orders, tracks payments and receipt of materials and produces related reports. Receives and processes payments, from patrons, for lost and damaged materials; balances department’s cash box; provides refunds and change. Check books and other materials in and out of the library. Processes library materials; routes to appropriate area. Maintains library databases, files and patron records. Explains library procedures. Assists patrons in the location of library materials. Searches for missing materials. Performs clerical tasks associated with circulation, acquisition, processing, cataloging and all other patron services. Empties contents of book drop boxes; pushes carts to re-shelving area. Shelves library materials. Inspects returned books for damage. Repairs and mends materials. Issues library cards according to established procedures. Answers inquiries on telephone and in person. Ensure patron compliance of all policies and procedures through effective communication and enforcement. Performs related work as required. NOTE: The above listed examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of alphabetical and numerical organizational systems. Possess basic computer skills, such as keyboard and mouse use. Ability to become competent in using integrated library systems. Ability to organize materials in alphabetical and numerical order. Ability to multi-task in a fast-paced environment. Knowledge of the operation of library equipment, such as computers, photocopy machines, telephones and FAX machines. Ability to establish and maintain effective working relationships with co-workers, vendors and patrons. Ability to communicate effectively and courteously. Ability to follow oral and written instructions; ability to relay instructions or information to others. Ability to learn and apply departmental and District-wide library procedures. Ability to pay attention to detail. Ability to push and/or pull fully loaded hand carts; ability to load and unload materials from carts and vehicles. Ability to lift, reach and bend to locate, remove and re-shelve requested materials PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and be mobile. The employee must occasionally lift up to 25 pounds and move up to 50 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus associated with the constant use of printed matter and computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance click here. • HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
Full-time
Minimum Qualifications Graduation from high school or equivalent and two years office and/or clerical experience; or any equivalent combination of related training and experience. College course work will substitute for experience on a year for year basis. Successful completion of a criminal history background investigation is required prior to employment. Evening and weekend work hours may be required. Position Summary This is responsible, independent clerical work in the Alachua County Library District. An employee assigned to this classification independently performs moderately complex clerical tasks in accordance with established library procedures such as maintaining records, checking out materials to patrons, checking in returned items and handling cash. . Work is performed under the direction of a higher level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS Performs intermediate computer operations and data input. Utilizes programs to order books and materials, monitors orders, tracks payments and receipt of materials and produces related reports. Receives and processes payments, from patrons, for lost and damaged materials; balances department’s cash box; provides refunds and change. Check books and other materials in and out of the library. Processes library materials; routes to appropriate area. Maintains library databases, files and patron records. Explains library procedures. Assists patrons in the location of library materials. Searches for missing materials. Performs clerical tasks associated with circulation, acquisition, processing, cataloging and all other patron services. Empties contents of book drop boxes; pushes carts to re-shelving area. Shelves library materials. Inspects returned books for damage. Repairs and mends materials. Issues library cards according to established procedures. Answers inquiries on telephone and in person. Ensure patron compliance of all policies and procedures through effective communication and enforcement. Performs related work as required. NOTE: The above listed examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of alphabetical and numerical organizational systems. Possess basic computer skills, such as keyboard and mouse use. Ability to become competent in using integrated library systems. Ability to organize materials in alphabetical and numerical order. Ability to multi-task in a fast-paced environment. Knowledge of the operation of library equipment, such as computers, photocopy machines, telephones and FAX machines. Ability to establish and maintain effective working relationships with co-workers, vendors and patrons. Ability to communicate effectively and courteously. Ability to follow oral and written instructions; ability to relay instructions or information to others. Ability to learn and apply departmental and District-wide library procedures. Ability to pay attention to detail. Ability to push and/or pull fully loaded hand carts; ability to load and unload materials from carts and vehicles. Ability to lift, reach and bend to locate, remove and re-shelve requested materials PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to reach and be mobile. The employee must occasionally lift up to 25 pounds and move up to 50 pounds. Specific vision abilities required by this job include close vision, and the ability to adjust focus associated with the constant use of printed matter and computer monitors. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. • FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee.For other benefits such as life insurance and health insurance click here. • HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Day Additional Christmas Holiday 3 Floating Holidays Pay periods are every two (2) weeks beginning at 12:01 a.m. Saturday through 12:00 midnight Friday. Payday is the second Friday following the end of a pay period.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Master's degree in counseling, psychology or related mental health field and three years of mental health counseling and/or crisis intervention experience. A Post-Master's Education Specialist (Ed.S.) Degree is equivalent to the required education and one year of related work experience in suicide and crisis intervention. Applicants within six months of meeting the minimum education/experience may be considered for trainee status. Licensure in mental health, marriage and family counseling or any related mental health field is required within two years of employment. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Must successfully pass a pre-employment drug screen and s uccessful completion of all applicable background checks pre-hire and ongoing are required. This is a grant funded position. There are no rights to permanent employment. Position Summary This is responsible professional crisis intervention counseling work in the County's Crisis Center. An employee assigned to this classification directs the daily processing of crisis calls, develops appropriate action plans for immediate client cases and coordinates needed client-supporting resources. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports and observation of the results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Assigns caseloads and related duties, and coordinates activities of staff, volunteers, and graduate students in providing counseling services to assist clients with problems of emergency or crises nature. Assists all staff through individual and group conferences in analyzing case problems and in improving their diagnostic and helping skills. Reviews case records and evaluates performance of staff members and recommends indicated action. Participates in developing and implementing agency administrative policy. Counsels clients individually and/or in groups on planned basis and in emergencies. Trains new employees in areas such as agency policy, department procedures, and agency or government regulations. Provides in-service training for experienced workers in areas such as new policies, procedures, and regulations. Represents department in community or in interagency activities. Conducts and/or directs staff development programs. Directs and assists volunteer and graduate student counselors in effective processing of immediate telephone and walk-in requests for assistance. Continuously reviews current case load. Counsels and refers clients to appropriate agencies or services in the community. Continuously evaluates and advises crisis intervention volunteers, practicum and internship graduate students. Maintains effective liaison with assisting community mental health and other agencies. Keeps records and maintains client files. Drives a County and/or personal vehicle regularly to respond to crisis calls 24 hours a day/ 7 days a week; drives to offsite locations to conduct training and/or participate in outreach events. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of current techniques, principles and practices of crisis intervention and suicide counseling. Considerable knowledge of laws, rules and regulations relating to operations of community crisis intervention centers. Knowledge of community counseling/intervention resources available to the center. Ability to effectively train and supervise volunteers. Ability to respond calmly, quickly and effectively in crisis situations; ability to supervise volunteer crisis intervention counselors in crisis situations. Ability to work with and counsel suicidal/distraught clients. Ability to establish and maintain good working relationship with assisting agencies, other County departments and employees and the general public. Ability to ensure continuous availability of needed supplies; ability to manage daily shift operations. Ability to keep records and maintain files. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Master's degree in counseling, psychology or related mental health field and three years of mental health counseling and/or crisis intervention experience. A Post-Master's Education Specialist (Ed.S.) Degree is equivalent to the required education and one year of related work experience in suicide and crisis intervention. Applicants within six months of meeting the minimum education/experience may be considered for trainee status. Licensure in mental health, marriage and family counseling or any related mental health field is required within two years of employment. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Must successfully pass a pre-employment drug screen and s uccessful completion of all applicable background checks pre-hire and ongoing are required. This is a grant funded position. There are no rights to permanent employment. Position Summary This is responsible professional crisis intervention counseling work in the County's Crisis Center. An employee assigned to this classification directs the daily processing of crisis calls, develops appropriate action plans for immediate client cases and coordinates needed client-supporting resources. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports and observation of the results obtained. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Assigns caseloads and related duties, and coordinates activities of staff, volunteers, and graduate students in providing counseling services to assist clients with problems of emergency or crises nature. Assists all staff through individual and group conferences in analyzing case problems and in improving their diagnostic and helping skills. Reviews case records and evaluates performance of staff members and recommends indicated action. Participates in developing and implementing agency administrative policy. Counsels clients individually and/or in groups on planned basis and in emergencies. Trains new employees in areas such as agency policy, department procedures, and agency or government regulations. Provides in-service training for experienced workers in areas such as new policies, procedures, and regulations. Represents department in community or in interagency activities. Conducts and/or directs staff development programs. Directs and assists volunteer and graduate student counselors in effective processing of immediate telephone and walk-in requests for assistance. Continuously reviews current case load. Counsels and refers clients to appropriate agencies or services in the community. Continuously evaluates and advises crisis intervention volunteers, practicum and internship graduate students. Maintains effective liaison with assisting community mental health and other agencies. Keeps records and maintains client files. Drives a County and/or personal vehicle regularly to respond to crisis calls 24 hours a day/ 7 days a week; drives to offsite locations to conduct training and/or participate in outreach events. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of current techniques, principles and practices of crisis intervention and suicide counseling. Considerable knowledge of laws, rules and regulations relating to operations of community crisis intervention centers. Knowledge of community counseling/intervention resources available to the center. Ability to effectively train and supervise volunteers. Ability to respond calmly, quickly and effectively in crisis situations; ability to supervise volunteer crisis intervention counselors in crisis situations. Ability to work with and counsel suicidal/distraught clients. Ability to establish and maintain good working relationship with assisting agencies, other County departments and employees and the general public. Ability to ensure continuous availability of needed supplies; ability to manage daily shift operations. Ability to keep records and maintain files. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.