Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Completion of high school or equivalent, and two years experience in the field of automotive mechanics, of which one year of experience must have been in diesel mechanics; or any equivalent combination of related training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. Must possess a valid State of Florida Driver's license by date of employment and obtain a State of Florida Class "A" Commercial Driver's license with an "X" endorsement within three months of employment and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Must possess Mobile Air Conditioning Society (MACS) certification on air conditioning repair and recycling by date of employment. Successful completion of a pre-employment drug screen & physical examination and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is a skilled mechanical and technical position in the Department of Public Works, Office of Fleet Management. An employee assigned to this classification is responsible for diagnosing, repairing, overhauling and maintaining a wide variety of fleet vehicles and equipment, with minimal supervision. Work is assigned by, and performed under the general supervision of a higher level supervisor and is reviewed at various stages and upon completion. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Diagnoses, repairs, and rebuilds components of fire and rescue vehicles and apparatus, automotive, light, medium and heavy trucks, trailers, road construction light and heavy equipment, waste management heavy equipment and plant equipment. Performs preventative maintenance as required on all vehicles and equipment. Performs field service work as required, utilizing field service trucks and equipment. Uses all shop equipment such as brake lathe, valve machine, metal lathe, welder, oxygen/acetylene torch, electronic engine control diagnostic equipment, charging system analyzer, metal break and shear, and assorted power and hand tools. Performs metal fabrication and repairs as needed. Performs minor body work and painting as needed. Assists Fleet Maintenance Supervisor with the training of Fleet Management personnel and other areas as needed. Prepares records and reports on work accomplished. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: The examples listed above are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of the methods, practices, tools and equipment used in automotive, truck and heavy equipment maintenance and repair. Considerable knowledge of the occupational operating and repair characteristics of a wide variety of automotive, truck and heavy equipment. Considerable knowledge of the occupational hazards and safety precautions necessary for vehicle maintenance and repair. Highly skilled in maintaining, diagnosing, repairing and rebuilding a wide variety of autos, light and heavy trucks and construction equipment. Highly skilled in the use of tools, machines and testing instruments of the trade. Ability to understand and carry out oral and written instructions, as well as to communicate in writing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch or crawl, and talk or hear. The employee must regularly lift and/or move up to 25 pounds. The employee must occasionally lift and/or move in excess of 100 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is frequently exposed to fumes or airborne particles, and vibration. The employee occasionally works in high, precarious places; is occasionally exposed to outdoor weather conditions; extreme heat (non-weather), and risk of electrical shock. The noise level in the work environment is usually loud. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Completion of high school or equivalent, and two years experience in the field of automotive mechanics, of which one year of experience must have been in diesel mechanics; or any equivalent combination of related training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. Must possess a valid State of Florida Driver's license by date of employment and obtain a State of Florida Class "A" Commercial Driver's license with an "X" endorsement within three months of employment and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Must possess Mobile Air Conditioning Society (MACS) certification on air conditioning repair and recycling by date of employment. Successful completion of a pre-employment drug screen & physical examination and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is a skilled mechanical and technical position in the Department of Public Works, Office of Fleet Management. An employee assigned to this classification is responsible for diagnosing, repairing, overhauling and maintaining a wide variety of fleet vehicles and equipment, with minimal supervision. Work is assigned by, and performed under the general supervision of a higher level supervisor and is reviewed at various stages and upon completion. Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Diagnoses, repairs, and rebuilds components of fire and rescue vehicles and apparatus, automotive, light, medium and heavy trucks, trailers, road construction light and heavy equipment, waste management heavy equipment and plant equipment. Performs preventative maintenance as required on all vehicles and equipment. Performs field service work as required, utilizing field service trucks and equipment. Uses all shop equipment such as brake lathe, valve machine, metal lathe, welder, oxygen/acetylene torch, electronic engine control diagnostic equipment, charging system analyzer, metal break and shear, and assorted power and hand tools. Performs metal fabrication and repairs as needed. Performs minor body work and painting as needed. Assists Fleet Maintenance Supervisor with the training of Fleet Management personnel and other areas as needed. Prepares records and reports on work accomplished. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: The examples listed above are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of the methods, practices, tools and equipment used in automotive, truck and heavy equipment maintenance and repair. Considerable knowledge of the occupational operating and repair characteristics of a wide variety of automotive, truck and heavy equipment. Considerable knowledge of the occupational hazards and safety precautions necessary for vehicle maintenance and repair. Highly skilled in maintaining, diagnosing, repairing and rebuilding a wide variety of autos, light and heavy trucks and construction equipment. Highly skilled in the use of tools, machines and testing instruments of the trade. Ability to understand and carry out oral and written instructions, as well as to communicate in writing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch or crawl, and talk or hear. The employee must regularly lift and/or move up to 25 pounds. The employee must occasionally lift and/or move in excess of 100 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is frequently exposed to fumes or airborne particles, and vibration. The employee occasionally works in high, precarious places; is occasionally exposed to outdoor weather conditions; extreme heat (non-weather), and risk of electrical shock. The noise level in the work environment is usually loud. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Completion of high school or equivalent, and two years experience in the field of automotive mechanics, of which one year of experience must have been in diesel mechanics; or any equivalent combination of related training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. Must possess a valid State of Florida Driver's license by date of employment and obtain a State of Florida Class "A" Commercial Driver's license with an "X" endorsement within three months of employment and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Must possess Mobile Air Conditioning Society (MACS) certification on air conditioning repair and recycling by date of employment. Successful completion of a pre-employment drug screen & physical examination and successful completion of all applicable background checks pre-hire and ongoing are required.Position Summary This is a skilled mechanical and technical position in the Department of Public Works, Office of Fleet Management. An employee assigned to this classification is responsible for diagnosing, repairing, overhauling and maintaining a wide variety of fleet vehicles and equipment, with minimal supervision. Work is assigned by, and performed under the general supervision of a higher level supervisor and is reviewed at various stages and upon completion.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Diagnoses, repairs, and rebuilds components of fire and rescue vehicles and apparatus, automotive, light, medium and heavy trucks, trailers, road construction light and heavy equipment, waste management heavy equipment and plant equipment. Performs preventative maintenance as required on all vehicles and equipment. Performs field service work as required, utilizing field service trucks and equipment. Uses all shop equipment such as brake lathe, valve machine, metal lathe, welder, oxygen/acetylene torch, electronic engine control diagnostic equipment, charging system analyzer, metal break and shear, and assorted power and hand tools. Performs metal fabrication and repairs as needed. Performs minor body work and painting as needed. Assists Fleet Maintenance Supervisor with the training of Fleet Management personnel and other areas as needed. Prepares records and reports on work accomplished. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: The examples listed above are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of the methods, practices, tools and equipment used in automotive, truck and heavy equipment maintenance and repair. Considerable knowledge of the occupational operating and repair characteristics of a wide variety of automotive, truck and heavy equipment. Considerable knowledge of the occupational hazards and safety precautions necessary for vehicle maintenance and repair. Highly skilled in maintaining, diagnosing, repairing and rebuilding a wide variety of autos, light and heavy trucks and construction equipment. Highly skilled in the use of tools, machines and testing instruments of the trade. Ability to understand and carry out oral and written instructions, as well as to communicate in writing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch or crawl, and talk or hear. The employee must regularly lift and/or move up to 25 pounds. The employee must occasionally lift and/or move in excess of 100 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is frequently exposed to fumes or airborne particles, and vibration. The employee occasionally works in high, precarious places; is occasionally exposed to outdoor weather conditions; extreme heat (non-weather), and risk of electrical shock. The noise level in the work environment is usually loud. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Completion of high school or equivalent, and two years experience in the field of automotive mechanics, of which one year of experience must have been in diesel mechanics; or any equivalent combination of related training and experience. Applicants within six months of meeting the education/experience requirement may be considered for trainee status. Must possess a valid State of Florida Driver's license by date of employment and obtain a State of Florida Class "A" Commercial Driver's license with an "X" endorsement within three months of employment and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Must possess Mobile Air Conditioning Society (MACS) certification on air conditioning repair and recycling by date of employment. Successful completion of a pre-employment drug screen & physical examination and successful completion of all applicable background checks pre-hire and ongoing are required.Position Summary This is a skilled mechanical and technical position in the Department of Public Works, Office of Fleet Management. An employee assigned to this classification is responsible for diagnosing, repairing, overhauling and maintaining a wide variety of fleet vehicles and equipment, with minimal supervision. Work is assigned by, and performed under the general supervision of a higher level supervisor and is reviewed at various stages and upon completion.Examples of Duties ESSENTIAL JOB FUNCTIONS This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Diagnoses, repairs, and rebuilds components of fire and rescue vehicles and apparatus, automotive, light, medium and heavy trucks, trailers, road construction light and heavy equipment, waste management heavy equipment and plant equipment. Performs preventative maintenance as required on all vehicles and equipment. Performs field service work as required, utilizing field service trucks and equipment. Uses all shop equipment such as brake lathe, valve machine, metal lathe, welder, oxygen/acetylene torch, electronic engine control diagnostic equipment, charging system analyzer, metal break and shear, and assorted power and hand tools. Performs metal fabrication and repairs as needed. Performs minor body work and painting as needed. Assists Fleet Maintenance Supervisor with the training of Fleet Management personnel and other areas as needed. Prepares records and reports on work accomplished. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: The examples listed above are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS AND ABILITIES Considerable knowledge of the methods, practices, tools and equipment used in automotive, truck and heavy equipment maintenance and repair. Considerable knowledge of the occupational operating and repair characteristics of a wide variety of automotive, truck and heavy equipment. Considerable knowledge of the occupational hazards and safety precautions necessary for vehicle maintenance and repair. Highly skilled in maintaining, diagnosing, repairing and rebuilding a wide variety of autos, light and heavy trucks and construction equipment. Highly skilled in the use of tools, machines and testing instruments of the trade. Ability to understand and carry out oral and written instructions, as well as to communicate in writing. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch or crawl, and talk or hear. The employee must regularly lift and/or move up to 25 pounds. The employee must occasionally lift and/or move in excess of 100 pounds. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works near moving mechanical parts. The employee is frequently exposed to fumes or airborne particles, and vibration. The employee occasionally works in high, precarious places; is occasionally exposed to outdoor weather conditions; extreme heat (non-weather), and risk of electrical shock. The noise level in the work environment is usually loud. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Alachua County Board of County Commissioners
Gainesville, FL
Minimum Qualifications Graduation from high school, vocational school, or equivalent and three years of experience in plumbing or any equivalent combination of related training and experience. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of a pre-employment drug screen & physical examination and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is skilled craft work in commercial and residential plumbing in the Facilities Management Department. An employee assigned to this classification is responsible for installing, repairing, and performing preventive maintenance for plumbing equipment. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Maintains supply and discharge piping systems by opening clogged buildings and systems piping and replacing diaphragms. Coordinates materials and supplies for larger projects. Performs repairs and preventive maintenance on faucets, sinks, traps, commodes, urinals, and flush valves. Performs repairs and preventive maintenance on gas, vacuum, air, chilled, steam, and hot water lines. Detects the location of gas leaks and repairs accordingly. Installs and maintains sump pumps. Repairs and changes out air compressors, booster pumps, and vacuum pumps. Repairs and replaces sanitary and storm sewer lines and plumbing fixtures including backflow preventers. Provides support to other trades and contractors. Performs related duties as assigned. Completes work orders as assigned, including accurate and timely entries into the department’s work order management system. Conducts preventative maintenance/safety inspections and repairs. Maintains and repairs power tools and equipment, as assigned. Performs preventative maintenance on all equipment that is not under contract with the carrier. Participates in a 24/7 on-call rotation. Estimates time and materials for assigned projects and keeps records of cost involved. Provides limited supervision and instruction to semi-skilled and unskilled helpers. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of methods, materials, tools, and practices for one or more of the following areas: air conditioning/heating systems, carpentry, electrical and painting. Knowledge of plumbing equipment, repairs, & replacement. Knowledge of occupational hazards and safety precautions related to plumbing, and general maintenance. Skill in the use of tools, materials and equipment used in general maintenance and plumbing. Ability to work from sketches, plans, blueprints, and schematics. Ability to understand and follow oral and written instructions. Ability to communicate effectively, both orally and in writing. Ability to make estimates of time and materials and prepare records of same. Ability to establish and maintain effective relationships with co-workers and the public. Ability to perform duties under adverse conditions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; talk or hear; use hands to finger, handle or feel, and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is frequently exposed to wet, humid conditions (non- weather); work in high, precarious places; outdoor weather conditions; extreme heat (non- weather), and risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather); work with explosives, and vibration. The noise level in the work environment is usually loud. May work weekends and/or nights in support of mission objectives. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Full-time
Minimum Qualifications Graduation from high school, vocational school, or equivalent and three years of experience in plumbing or any equivalent combination of related training and experience. A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position. Successful completion of a pre-employment drug screen & physical examination and successful completion of all applicable background checks pre-hire and ongoing are required. Position Summary This is skilled craft work in commercial and residential plumbing in the Facilities Management Department. An employee assigned to this classification is responsible for installing, repairing, and performing preventive maintenance for plumbing equipment. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained. Examples of Duties This is an emergency essential classification. Upon declaration of a disaster and/or emergency, all employees in this classification are required to work. Exudes a positive customer service focus. Advocates building organizational culture through aligning decisions with core values including: integrity, honesty, respect, diversity, innovation, accountability and communication. Maintains supply and discharge piping systems by opening clogged buildings and systems piping and replacing diaphragms. Coordinates materials and supplies for larger projects. Performs repairs and preventive maintenance on faucets, sinks, traps, commodes, urinals, and flush valves. Performs repairs and preventive maintenance on gas, vacuum, air, chilled, steam, and hot water lines. Detects the location of gas leaks and repairs accordingly. Installs and maintains sump pumps. Repairs and changes out air compressors, booster pumps, and vacuum pumps. Repairs and replaces sanitary and storm sewer lines and plumbing fixtures including backflow preventers. Provides support to other trades and contractors. Performs related duties as assigned. Completes work orders as assigned, including accurate and timely entries into the department’s work order management system. Conducts preventative maintenance/safety inspections and repairs. Maintains and repairs power tools and equipment, as assigned. Performs preventative maintenance on all equipment that is not under contract with the carrier. Participates in a 24/7 on-call rotation. Estimates time and materials for assigned projects and keeps records of cost involved. Provides limited supervision and instruction to semi-skilled and unskilled helpers. Drives a County and/or personal vehicle to perform required duties. Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency. NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of methods, materials, tools, and practices for one or more of the following areas: air conditioning/heating systems, carpentry, electrical and painting. Knowledge of plumbing equipment, repairs, & replacement. Knowledge of occupational hazards and safety precautions related to plumbing, and general maintenance. Skill in the use of tools, materials and equipment used in general maintenance and plumbing. Ability to work from sketches, plans, blueprints, and schematics. Ability to understand and follow oral and written instructions. Ability to communicate effectively, both orally and in writing. Ability to make estimates of time and materials and prepare records of same. Ability to establish and maintain effective relationships with co-workers and the public. Ability to perform duties under adverse conditions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk; talk or hear; use hands to finger, handle or feel, and reach with hands and arms. The employee is frequently required to stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and/or move up to 25 pounds; frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts. The employee is frequently exposed to wet, humid conditions (non- weather); work in high, precarious places; outdoor weather conditions; extreme heat (non- weather), and risk of electrical shock. The employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; extreme cold (non-weather); work with explosives, and vibration. The noise level in the work environment is usually loud. May work weekends and/or nights in support of mission objectives. An organization is only as good as the people it employs. To attract and retain the best team possible, the Alachua County Board of County Commissioners offers a competitive benefit program. We believe that if we expect our employees to support the County, we must first support the health and financial well-being of our employees and their families, now and as they plan for their future.BoCC-Contributed Benefits Medical/Health Insurance Employee Life Insurance Florida Retirement System Employee Assistance Program Optional Benefits Dental Insurance Vision Insurance Supplemental & Dependent Life Insurance Deferred Retirement Program Flexible Spending Accounts Roth IRA Tuition Assistance Program Computer Purchase Program NOTE: For detailed information regarding available benefits click here. You may also view Frequently Asked Questions (FAQs) regarding benefits. FLORIDA RETIREMENT SYSTEM (FRS) The Florida Retirement System is a retirement plan designed to provide an income to a vested employee and his/her family when the employee retires, becomes partially or totally disabled, or dies prior to retirement. A defined benefit or defined contribution option may be chosen by the employee. TUITION ASSISTANCE PROGRAM Permanent, full-time employees are eligible for educational assistance funds. Contact the Human Resources Office for program details. HOLIDAYS Holidays are as follows: New Years Day Martin Luther King Day Memorial Day Juneteenth Independence Day Labor Day Veterans' Day Thanksgiving Day Friday following Thanksgiving Christmas Eve (IAFF*) Christmas Day Additional Christmas Holiday (All non-IAFF employees) 2 Floating Holidays (All non- IAFF employees) *IAFF – International Association of FirefightersPay periods are every two weeks, Monday through Sunday. Payday is Friday. International Association of Firefighters follow the General Contract 7k regarding holidays. Vacation Leave – Generous vacation accrual rates with payout of unused accrued leave, with some restrictions. For more detailed information regarding vacation leave refer to Employee Policy Manual, Section 7-2 . Sick leave is earned at a rate of 4 hours per pay period by all permanent, full-time employees*. At the end of each fiscal year, eligible employees can convert up to 10 days of accrued sick leave to vacation leave on a 2:1 basis. For more detailed information regarding sick leave refer to Employee Policy Manual, Section 7-3 *Accruals slightly different for IAFF employee.
Clackamas County
Oregon City, OR, United States
Customer Information Specialist (Department of Transportation & Development) Job ID: 106981 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21st, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PAY AND BENEFITS Annual Pay Range: $48,060.00 - $60,721.82 Hourly Pay Range: $23.105770 - $29.193184 *The listed salary range will be increased by a 4.5% Cost of Living Adjustment (COLA) on July 1, 2023. Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by AFSCME. AFSCME: Department of Transportation (DTD) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about helping others? Do you have exceptional organization skills? Are you a creative problem solver? Do you thrive in a fast paced environment, where change is encouraged and continuously promoted? Do you have a personal commitment to putting ethics into action by holding yourself to the highest standards of professionalism, honesty, and objectivity? If you answered "yes" to the questions above, please read on! We are searching for a customer-focused, motivated individual to join our team as a Customer Information Specialist in the Clackamas County Department of Transportation and Development (DTD). If selected for this position, your key responsibility will be providing a high caliber of customer service to a multitude of internal and external stakeholders. In this role, you will often be the customer's first point of contact to our visitors and phone customers and play an integral role in providing a good customer experience in a demanding and fast paced environment. As a Customer Information Specialist, you will be providing general information in response to public inquiries, handling routine questions regarding our development permit process, researching property information, and performing other administrative support work. This position is located in our development permitting lobby of the Development Services Building (DSB). Required Minimum Qualifications/ Transferrable Skills:* A minimum of two (2) years of customer service experience, including experience assisting challenging customers A minimum of one (1) year experience interacting with the public on a daily basis A minimum of one (1) year experience in positions that required multi-tasking, prioritizing and balancing in-person and phone requests A minimum of one (1) year experience using Microsoft Office Suite software applications, such as Excel, Outlook and Word Experience explaining policies, procedures, guidelines, and/or general regulatory requirements Experience handling high volume (50 or more) walk-in visitors per day Experience handling high volume (50 or more) phone calls per day Preferred Special Qualifications/ Transferrable Skills:* Knowledge of permitting processes and software systems (ex. Accela, PlanMap, ProjectDox) Experience working in the public sector Experience using a multi-line phone and voicemail system or software Basic knowledge of building plans and related documents Beginner-level proficiency in Microsoft Word, Excel and Outlook Exerperience working with PDF documents in Adobe or a similar software program *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work (Clackamas County Core Values). Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders; honoring commitments; and, delivering exceptional customer service. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve and maintaining composure in difficult, stressful, and quickly emerging situations. Exhibits Strong Interpersonal Skills including excellent professional verbal and written communication and the ability to effectively communicate with emotional or upset customers and maintain tact, good judgment, and diplomacy. Embraces Continual Learning by displaying an ongoing commitment to and taking ownership for learning and self-improvements; and, by demonstrating willingness to grow within the job as technology and organizational changes demand it. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult problems. Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks. Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all dealings with or about internal County staff, internal and external stakeholders, community partners, service providers and the public. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with all persons we are entrusted to serve. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. TYPICAL TASKS Please review the classification specification which includes the typical tasks of this position by clicking on the following link: Customer Information Specialist WORK SCHEDULE This position works 40 hours during a standard workweek of Monday through Friday, typically from 7:30am - 4:30pm. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The mission of the Department of Transportation and Development (DTD) is to assist residents and businesses in creating vibrant, sustainable communities through innovative and responsive public service. DTD is responsible for a broad range of county services involving land use planning and permitting, building permits, county code enforcement, solid waste and recycling, road construction and maintenance, surveying, plat approvals, public land corner restoration and dog services. The county's urban renewal programs also report to DTD. Learn more about the divisions in DTD APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Lindsay Roberts, Recruiter LRoberts2@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106981&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-f9c86051af66914b926be860e5e4f326
Full Time
Customer Information Specialist (Department of Transportation & Development) Job ID: 106981 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21st, 2023 . Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. PAY AND BENEFITS Annual Pay Range: $48,060.00 - $60,721.82 Hourly Pay Range: $23.105770 - $29.193184 *The listed salary range will be increased by a 4.5% Cost of Living Adjustment (COLA) on July 1, 2023. Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by AFSCME. AFSCME: Department of Transportation (DTD) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Are you passionate about helping others? Do you have exceptional organization skills? Are you a creative problem solver? Do you thrive in a fast paced environment, where change is encouraged and continuously promoted? Do you have a personal commitment to putting ethics into action by holding yourself to the highest standards of professionalism, honesty, and objectivity? If you answered "yes" to the questions above, please read on! We are searching for a customer-focused, motivated individual to join our team as a Customer Information Specialist in the Clackamas County Department of Transportation and Development (DTD). If selected for this position, your key responsibility will be providing a high caliber of customer service to a multitude of internal and external stakeholders. In this role, you will often be the customer's first point of contact to our visitors and phone customers and play an integral role in providing a good customer experience in a demanding and fast paced environment. As a Customer Information Specialist, you will be providing general information in response to public inquiries, handling routine questions regarding our development permit process, researching property information, and performing other administrative support work. This position is located in our development permitting lobby of the Development Services Building (DSB). Required Minimum Qualifications/ Transferrable Skills:* A minimum of two (2) years of customer service experience, including experience assisting challenging customers A minimum of one (1) year experience interacting with the public on a daily basis A minimum of one (1) year experience in positions that required multi-tasking, prioritizing and balancing in-person and phone requests A minimum of one (1) year experience using Microsoft Office Suite software applications, such as Excel, Outlook and Word Experience explaining policies, procedures, guidelines, and/or general regulatory requirements Experience handling high volume (50 or more) walk-in visitors per day Experience handling high volume (50 or more) phone calls per day Preferred Special Qualifications/ Transferrable Skills:* Knowledge of permitting processes and software systems (ex. Accela, PlanMap, ProjectDox) Experience working in the public sector Experience using a multi-line phone and voicemail system or software Basic knowledge of building plans and related documents Beginner-level proficiency in Microsoft Word, Excel and Outlook Exerperience working with PDF documents in Adobe or a similar software program *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. KEY COMPETENCIES FOR SUCCESS IN THIS POSITION: Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work (Clackamas County Core Values). Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners and stakeholders; honoring commitments; and, delivering exceptional customer service. Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving and putting team success first. Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of those we serve and maintaining composure in difficult, stressful, and quickly emerging situations. Exhibits Strong Interpersonal Skills including excellent professional verbal and written communication and the ability to effectively communicate with emotional or upset customers and maintain tact, good judgment, and diplomacy. Embraces Continual Learning by displaying an ongoing commitment to and taking ownership for learning and self-improvements; and, by demonstrating willingness to grow within the job as technology and organizational changes demand it. Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace. Seeks to Problem Solve by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult problems. Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks. Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all dealings with or about internal County staff, internal and external stakeholders, community partners, service providers and the public. Maintains professional relationships and appropriate social, emotional and physical boundaries at all times with all persons we are entrusted to serve. Promotes Cross Cultural Effectiveness by engaging in a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds and values. TYPICAL TASKS Please review the classification specification which includes the typical tasks of this position by clicking on the following link: Customer Information Specialist WORK SCHEDULE This position works 40 hours during a standard workweek of Monday through Friday, typically from 7:30am - 4:30pm. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The mission of the Department of Transportation and Development (DTD) is to assist residents and businesses in creating vibrant, sustainable communities through innovative and responsive public service. DTD is responsible for a broad range of county services involving land use planning and permitting, building permits, county code enforcement, solid waste and recycling, road construction and maintenance, surveying, plat approvals, public land corner restoration and dog services. The county's urban renewal programs also report to DTD. Learn more about the divisions in DTD APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Lindsay Roberts, Recruiter LRoberts2@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106981&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-f9c86051af66914b926be860e5e4f326