California State University, Sacramento
Sacramento, CA, USA
Director, Customer Services
Job No: 531331
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Director, Customer Services
Classification Title: Administrator II (MPP II)
Posting Details
Priority Application Date (Posting will remain open until filled): Thursday, September 28th mailto:@ 11:55pm PST
Hiring Preference Not Applicable
Position Summary
Reporting to the AVP of Academic Technology & Campus Engagement, the Director, Customer Services, leads team members that deliver campus-wide, customer services as the Service Desk.
The IRT Service Desk serves as the first point of contact for diverse faculty, staff, and students in need of technology services and solutions that facilitate mission critical activities, such as teaching and learning, as well as campus operations. As such, these areas provide indispensable services to campus that must be user centric, responsive, and accessible. The position partners with distributed IT services to deliver seamless, campus-wide IT service management.
This position proactively engages campus stakeholders to guide planning and decision making for his/her scope of services. This position also gauges satisfaction with services with the goal of providing excellent experiences and continuous service improvements. This position defines and reports metrics for his/her scope of services.
The Director, Customer Services helps lead multiple projects to improve/innovate service delivery based on current and emerging campus needs. This position serves as an effective change agent and change manager to guide teams and stakeholders through changes coupled with campus/divisional goals.
This position is a leadership role in developing and maturing our service catalog, service levels, and service management standards and processes with the goal of creating an excellent, consistent, and sustainable experience for faculty, staff, and students. This position ensures that standards and processes are documented, communicated, and updated regularly. This position continuously assesses the effectiveness of our service model at all tiers and works with other Directors to ensure that we close the loop on every request we receive and address the root cause of recurring issues.
The Director, Customer Services communicates proactively and transparently and maintains effective relationships with campus partners and serves as an advocate for customers and sustainable campus technology standards and practices.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $9,000 per month - $11,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,583 per month - $14,713 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Required Qualifications
Education/Experience
• Bachelor's degree from an accredited university or college. • Demonstrated experience leading and managing a high-performing customer service team; responsibilities include setting performance standards and team metrics, ensuring that team members receive training, mentoring, and professional development they need to be successful, and fostering a strong sense of teamwork, shared accountability, and cross-functional communication and collaboration. • Demonstrated experience engaging diverse stakeholders and gauging customer satisfaction through surveys, focus groups, and/or other means. • Demonstrated experience consistently providing high-quality, user-centric customer service and enterprise technical support services to diverse stakeholders, such as faculty, staff, and/or students, in a variety of modalities e.g. online synchronous, online self-service, face to face, telephone, chat. • Demonstrated experience applying agile management principles to multiple complex projects and meeting deadlines. • Demonstrated experience developing, documenting, and improving/innovating processes. Knowledge, Skills, Abilities
• Demonstrated initiative and ability to develop, manage, and continuously improve IT service management model, service catalog, and service levels in collaboration with colleagues and campus. • Demonstrated ability and commitment to model tact and professionalism when conditions are complex, ambiguous, or stressful; willingness and desire to serve as the 'face of the service desk' and an advocate for the end user experience and campus standards and practices. • Excellent communication skills and ability to translate and mediate inside and outside the IT organization. • Demonstrated experience as an effective change agent and change manager at the team, organization, and campus level. • Evidence of excellent relationship management skills, including the ability to proactively partner with various leadership and stakeholder groups throughout the organization. • Demonstrated ability to define performance metrics and measurements to improve the customer journey. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• Master's degree from an accredited university or college. • Demonstrated ability to provide enterprise leadership in IT customer service and end-user support. • At least five years of experience working in an IT service environment in higher education; demonstrated understanding of the mission, goals, and complexities of higher education. • Demonstrated understanding of enterprise hardware and software support standards and practices at a large organization (20,000+). • Demonstrated experience in traditional and visual IVR, driving efficiency, and delivering a personalized and digital experience to the voice customers. Documents Needed to Apply
*Failure to upload the required documentation may lead to disqualification.
Resume
Cover Letter
Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application:
Sacramento State is on a mission to create a welcoming campus free from all forms of bias, discrimination, and oppression. Please share personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and, inclusion efforts.
About Sac State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to https://www.csus.edu/experience/student-success/, https://www.csus.edu/diversity-inclusion/, https://www.csus.edu/experience/anchor-university/, https://www.csus.edu/university-advancement/, and https://www.csus.edu/campus-safety/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/administration-business-affairs/human-resources/work-at-sac-state.html? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
COVID-19 Vaccine Certification Information Per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: September 07, 2023 (10:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4594021
Full Time
Director, Customer Services
Job No: 531331
Work Type: Management (MPP)
Location: Sacramento
Categories: MPP, At-Will, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Working Title: Director, Customer Services
Classification Title: Administrator II (MPP II)
Posting Details
Priority Application Date (Posting will remain open until filled): Thursday, September 28th mailto:@ 11:55pm PST
Hiring Preference Not Applicable
Position Summary
Reporting to the AVP of Academic Technology & Campus Engagement, the Director, Customer Services, leads team members that deliver campus-wide, customer services as the Service Desk.
The IRT Service Desk serves as the first point of contact for diverse faculty, staff, and students in need of technology services and solutions that facilitate mission critical activities, such as teaching and learning, as well as campus operations. As such, these areas provide indispensable services to campus that must be user centric, responsive, and accessible. The position partners with distributed IT services to deliver seamless, campus-wide IT service management.
This position proactively engages campus stakeholders to guide planning and decision making for his/her scope of services. This position also gauges satisfaction with services with the goal of providing excellent experiences and continuous service improvements. This position defines and reports metrics for his/her scope of services.
The Director, Customer Services helps lead multiple projects to improve/innovate service delivery based on current and emerging campus needs. This position serves as an effective change agent and change manager to guide teams and stakeholders through changes coupled with campus/divisional goals.
This position is a leadership role in developing and maturing our service catalog, service levels, and service management standards and processes with the goal of creating an excellent, consistent, and sustainable experience for faculty, staff, and students. This position ensures that standards and processes are documented, communicated, and updated regularly. This position continuously assesses the effectiveness of our service model at all tiers and works with other Directors to ensure that we close the loop on every request we receive and address the root cause of recurring issues.
The Director, Customer Services communicates proactively and transparently and maintains effective relationships with campus partners and serves as an advocate for customers and sustainable campus technology standards and practices.
FLSA: Exempt (Not eligible for overtime compensation)
Anticipated Hiring Range: $9,000 per month - $11,000 per month, commensurate with candidate's education, experience, skills, and training
CSU Classification Salary Range: $4,583 per month - $14,713 per month
Best-in-class Benefits: https://www.csus.edu/administration-business-affairs/human-resources/employment-services/work-at-sac-state.html
CSU Total Compensation: https://www.calstate.edu/csu-system/careers/compensation/Pages/compensation-calculator.aspx
Salary Grade/Range: 2
Recruitment Type: Regular (At-Will)
Time Base: Full-Time
Pay Plan: 12 months
Work Hours: Monday - Friday, 8:00am - 5:00pm. Other hours as required.
Telecommuting Options:
Hybrid work flexibility is available at up to 1-2 days a week remote, on an opt-in basis.
Please visit the following webpage for more information on the CSU Telecommuting Program: https://www.csus.edu/administration-business-affairs/internal/your-hr/telecommuting-program.html.
Per our Out of State Employment Policy (see below), a successful candidate must reside within the State of California upon time of hire.
Department Information
Who is IRT? Information Resources & Technology (IRT) partners with faculty, staff, and students to provide essential information technology services that support mission critical activities and innovative technology solutions that facilitate the accomplishment of strategic campus goals at Sacramento State.
For more information, please visit: https://careers.csus.edu/en-us/job/509169/www.csus.edu/irt
Required Qualifications
Education/Experience
• Bachelor's degree from an accredited university or college. • Demonstrated experience leading and managing a high-performing customer service team; responsibilities include setting performance standards and team metrics, ensuring that team members receive training, mentoring, and professional development they need to be successful, and fostering a strong sense of teamwork, shared accountability, and cross-functional communication and collaboration. • Demonstrated experience engaging diverse stakeholders and gauging customer satisfaction through surveys, focus groups, and/or other means. • Demonstrated experience consistently providing high-quality, user-centric customer service and enterprise technical support services to diverse stakeholders, such as faculty, staff, and/or students, in a variety of modalities e.g. online synchronous, online self-service, face to face, telephone, chat. • Demonstrated experience applying agile management principles to multiple complex projects and meeting deadlines. • Demonstrated experience developing, documenting, and improving/innovating processes. Knowledge, Skills, Abilities
• Demonstrated initiative and ability to develop, manage, and continuously improve IT service management model, service catalog, and service levels in collaboration with colleagues and campus. • Demonstrated ability and commitment to model tact and professionalism when conditions are complex, ambiguous, or stressful; willingness and desire to serve as the 'face of the service desk' and an advocate for the end user experience and campus standards and practices. • Excellent communication skills and ability to translate and mediate inside and outside the IT organization. • Demonstrated experience as an effective change agent and change manager at the team, organization, and campus level. • Evidence of excellent relationship management skills, including the ability to proactively partner with various leadership and stakeholder groups throughout the organization. • Demonstrated ability to define performance metrics and measurements to improve the customer journey. Conditions of Employment
• Ability to pass background check
Preferred Qualifications
• Master's degree from an accredited university or college. • Demonstrated ability to provide enterprise leadership in IT customer service and end-user support. • At least five years of experience working in an IT service environment in higher education; demonstrated understanding of the mission, goals, and complexities of higher education. • Demonstrated understanding of enterprise hardware and software support standards and practices at a large organization (20,000+). • Demonstrated experience in traditional and visual IVR, driving efficiency, and delivering a personalized and digital experience to the voice customers. Documents Needed to Apply
*Failure to upload the required documentation may lead to disqualification.
Resume
Cover Letter
Diversity Statement - You will be prompted to respond to the following Diversity Statement prompt as part of your application:
Sacramento State is on a mission to create a welcoming campus free from all forms of bias, discrimination, and oppression. Please share personal and/or professional examples highlighting your support and achievement of antiracism, diversity, equity, and, inclusion efforts.
About Sac State
http://www.csus.edu/ is located in the heart of California's capital city, five miles from State Capitol. The lush, 300-acre campus is situated along the American River, close to numerous bike trails and other recreational areas. Sacramento, also known as the “Farm-to-Fork Capital,” is one of the most ethnically diverse and livable cities in the country, with a population of half of a million. Sacramento State's 31,000 students come not only from the Greater Sacramento Region, but also from across the state, country, and world. Our 1800 faculty and 1,500 staff are committed to meeting our mission: “As California's capital university, we transform lives by preparing students for leadership, service, and success. Sacramento State will be a recognized leader in education, innovation, and engagement.” As the regional hub of higher education, Sac State is dedicated to https://www.csus.edu/experience/student-success/, https://www.csus.edu/diversity-inclusion/, https://www.csus.edu/experience/anchor-university/, https://www.csus.edu/university-advancement/, and https://www.csus.edu/campus-safety/.
As evidenced by the values embedded in our https://www.csus.edu/student-affairs/_internal/_documents/hornet-honor-code.pdf, Sacramento State is committed to creating an inclusive environment where all faculty, staff, students, and guests are welcome and valued. Our commitment is more than simply ensuring that our campus is free from bias and discrimination, but is one devoted to celebrating many diverse identities, life experiences, and perspectives that enrich our community, teaching and learning.
To learn more about why you should join the Hornet Family, please visit the https://www.csus.edu/administration-business-affairs/human-resources/work-at-sac-state.html? page.
Background Check Disclaimer
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with California State University, Sacramento. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current California State University, Sacramento employees who apply for the position. One variation of background check required could be a LiveScan screening, which involves submitting fingerprints at a certified LiveScan Service Center.
COVID-19 Vaccine Certification Information Per the https://calstate.policystat.com/policy/11030468/latest/, it is strongly recommended that all California State University, Sacramento employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Out of State Employment Policy
Sacramento State University, as part of the CSU system, is a State of California Employer. As such, the University requires all employees (up)on date of hire to reside in the State of California.
As of January 1, 2022 the https://calstate.policystat.com/policy/10899725/latest/ prohibits the hiring of employees to perform CSU-related work outside the state of California.
Equal Employment Opportunity
California State University, Sacramento is an Affirmative Action/Equal Opportunity Employer and has a strong institutional commitment to the principle of diversity in all areas. We consider qualified applicants for employment without regard to race, color, religion, national origin, age, sex, gender identity/expression, sexual orientation, pregnancy, genetic information, medical condition, marital status, veteran status, or disability. Sacramento State hires only those individuals who are lawfully authorized to accept employment in the United States.
It is the policy of California State University, Sacramento to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need a disability related reasonable accommodation as part of the application and/or interviewing process, visit https://www.csus.edu/administration-business-affairs/human-resources/benefits/reasonable-accomodation.html
The University is committed to creating an education and working environment free from discrimination, sexual harassment, sexual violence, domestic violence, dating violence, and stalking. For more information on mandatory training for new employees, visit https://www.csus.edu/administration-business-affairs/human-resources/learning-development/csu-learn.html.
Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Fire Safety Right-To-know Act Notification:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the current Annual Security Report (ASR) is available for viewing at https://www.csus.edu/clery . The ASR contains the current security and safety-related policy statements, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Sacramento State for the last three (3) calendar years. Paper copies are available upon request at the Police Service Center located in the University Union. Eligibility Verification Selected candidate must furnish proof of eligibility to work in the United States. California State University, Sacramento is not a sponsoring agency for staff and management positions (i.e. H-1-B Visa).
Note to Applicants:
Possession of the minimum qualifications does not guarantee an interview unless required by collective bargaining agreement.
Advertised: September 07, 2023 (10:15 AM)
Applications Closes: Open Until Filled
To apply, visit https://apptrkr.com/4594021
The John F. Kennedy Center for Performing Arts
Washington DC
About The National Symphony Orchestra Founded in 1931, the Orchestra has always been committed to artistic excellence and music education. In 1986, the National Symphony became an artistic affiliate of the John F. Kennedy Center for the Performing Arts, where it has performed a full season of subscription concerts since the Center opened in 1971. Located on the banks of the Potomac River in Washington, D.C., the Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Provides oversight of and manages the NSO Music Director's daily activity at the Kennedy Center. Exercises good judgment in acting on the Music Director's behalf, both when he is on-site and away from the Kennedy Center. Supports VPAP/SPD and other Artistic Department colleagues in artistic and administrative tasks connected to the planning of all NSO concerts, and in rehearsal and concert artistic duties . in artistic and administrative tasks connected to the planning of all NSO concerts, and in rehearsal and concert artistic duties. Key Responsibilities Serve as Executive Assistant to the Music Director and as his liaison throughout DC, and across the NSO and the Kennedy Center. Will be on call to the Music Director, including evenings and weekends; Exercises discretion and good judgment in decision-making; Compiles and maintains the Music Director's schedule as it pertains to the NSO and the Kennedy Center; Makes complicated domestic and foreign travel arrangements, providing input regarding Music Director's personal preferences, in coordination with the Music Director's independent management; Screens and handles disposition of all calls; Opens and screens mail and uses discretion and good judgment in preparing responses on the Music Director's behalf; Ensures that relationships with all constituents inside and outside the Kennedy Center run smoothly; Maintains files and records; Prepares expense reports for the Music Director; Assists as necessary with personal arrangements for the Music Director; Attends NSO, Kennedy Center, and other social functions as required. Participates in concert advancement, and in artistic duty coverage, not only when the Music Director is performing. Duties include advancing and preparing artist travel, hotel booking, and itineraries; working backstage as immediate artist contact at rehearsals and performances; preparing and clearing dressing rooms; facilitating artist ground transportation; handling artist requests for tickets; backstage access, food and drink; ensuring artists are ready to take the stage when called. Works with colleagues in the Artistic Department to prepare, send, and monitor execution of guest artist and chamber music artist contracts; Processes guest artist payments; Assists with departmental budget projections. to prepare, send, and monitor execution of guest artist and chamber music artist contracts; Processes guest artist payments; Assists with departmental budget projections. Creates, edits, and distributes concert program sheets. Supports the NSO Artistic Department by maintaining and improving organization of physical and electronic files and reference documents. Assists with maintenance of the NSO’s digital and physical concert recording archives. Other duties as assigned. Key Qualifications An undergraduate degree in a music-related field or equivalent knowledge. The ability to organize, prioritize, anticipate, and manage multiple fast-paced and changing responsibilities and projects simultaneously. Outstanding customer service and interpersonal skills; good communication skills written and oral; the ability to maintain high levels of trust and confidentiality. Strong organizational skills, meticulous attention to detail. Must be able to perform concert production related tasks in outdoor settings. Must be local or willing to relocate to the DMV area. Additional Information This employee must be able to work evenings, weekends, and holidays when required by the NSO performance schedule. Must be able to travel to NSO performance venues in and around Washington, DC and Northern Virginia.
Full Time Regular
About The National Symphony Orchestra Founded in 1931, the Orchestra has always been committed to artistic excellence and music education. In 1986, the National Symphony became an artistic affiliate of the John F. Kennedy Center for the Performing Arts, where it has performed a full season of subscription concerts since the Center opened in 1971. Located on the banks of the Potomac River in Washington, D.C., the Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Provides oversight of and manages the NSO Music Director's daily activity at the Kennedy Center. Exercises good judgment in acting on the Music Director's behalf, both when he is on-site and away from the Kennedy Center. Supports VPAP/SPD and other Artistic Department colleagues in artistic and administrative tasks connected to the planning of all NSO concerts, and in rehearsal and concert artistic duties . in artistic and administrative tasks connected to the planning of all NSO concerts, and in rehearsal and concert artistic duties. Key Responsibilities Serve as Executive Assistant to the Music Director and as his liaison throughout DC, and across the NSO and the Kennedy Center. Will be on call to the Music Director, including evenings and weekends; Exercises discretion and good judgment in decision-making; Compiles and maintains the Music Director's schedule as it pertains to the NSO and the Kennedy Center; Makes complicated domestic and foreign travel arrangements, providing input regarding Music Director's personal preferences, in coordination with the Music Director's independent management; Screens and handles disposition of all calls; Opens and screens mail and uses discretion and good judgment in preparing responses on the Music Director's behalf; Ensures that relationships with all constituents inside and outside the Kennedy Center run smoothly; Maintains files and records; Prepares expense reports for the Music Director; Assists as necessary with personal arrangements for the Music Director; Attends NSO, Kennedy Center, and other social functions as required. Participates in concert advancement, and in artistic duty coverage, not only when the Music Director is performing. Duties include advancing and preparing artist travel, hotel booking, and itineraries; working backstage as immediate artist contact at rehearsals and performances; preparing and clearing dressing rooms; facilitating artist ground transportation; handling artist requests for tickets; backstage access, food and drink; ensuring artists are ready to take the stage when called. Works with colleagues in the Artistic Department to prepare, send, and monitor execution of guest artist and chamber music artist contracts; Processes guest artist payments; Assists with departmental budget projections. to prepare, send, and monitor execution of guest artist and chamber music artist contracts; Processes guest artist payments; Assists with departmental budget projections. Creates, edits, and distributes concert program sheets. Supports the NSO Artistic Department by maintaining and improving organization of physical and electronic files and reference documents. Assists with maintenance of the NSO’s digital and physical concert recording archives. Other duties as assigned. Key Qualifications An undergraduate degree in a music-related field or equivalent knowledge. The ability to organize, prioritize, anticipate, and manage multiple fast-paced and changing responsibilities and projects simultaneously. Outstanding customer service and interpersonal skills; good communication skills written and oral; the ability to maintain high levels of trust and confidentiality. Strong organizational skills, meticulous attention to detail. Must be able to perform concert production related tasks in outdoor settings. Must be local or willing to relocate to the DMV area. Additional Information This employee must be able to work evenings, weekends, and holidays when required by the NSO performance schedule. Must be able to travel to NSO performance venues in and around Washington, DC and Northern Virginia.
Long Beach Community College District
Long Beach, CA, USA
Faculty Diversity Internship Program- Film & Media Studies
Salary: $500.00 Annually
Job Type: Part Time
Job Number: A23-00-FS
Closing: 6/2/2023 11:59 PM Pacific
Location: Both Liberal Arts Campus & Pacific Coast Campus, CA
Department: Human Resources
Description
LONG BEACH CITY COLLEGE invites applications for the position of: Faculty Diversity Internship Program, FILM & MEDIA STUDIESLONG BEACH CITY COLLEGE The Long Beach Community College District is looking to train and develop graduate students and industry professionals interested in teaching at the community college level. Interns team up with full-time, discipline-specific faculty members to cultivate the necessary skills to teach at the community college level.The https://www.lbcc.edu/pod/faculty-diversity-internship-program is intended to develop a pool of potential candidates, which reflects the diversity of community college student demographics, for possible future adjunct or contract teaching positions. This year-long program is a structured training and mentoring program that promotes the systematic development of new faculty by pairing them with an experienced, tenured faculty mentor. This opportunity provides graduate students and industry professionals the ability to work side by side with an expert instructor in a given department, for one semester following a previous semester of training provided by a faculty facilitator. LBCC is committed to the principles of equal employment opportunity and to hiring qualified applicants who are dedicated to student equity, student learning, and student success. Program highlights include: • Student engagement techniques and classroom management skills • Observational and guided instructional experience • Professional development events & workshops • Course and lesson planning • Equity-minded and inclusive practices College networking and relationship building • Opportunities to shape and connect with the LBCC students
The program may be a blend of remote, hybrid, or in-person, depending on evolving District guidance.LONG BEACH CITY COLLEGE SUMMARY Long Beach City College is committed to providing equitable student learning and achievement, academic excellence, and workforce development by delivering high quality educational programs and support services to our diverse communities. Long Beach City College currently has the privilege of serving approximately 34,549 students, the majority of whom are students of color. Long Beach City College is a Hispanic serving institution, and of our student population 50% are Hispanic/Latinx, 19% are White, 12% are African American, 10% are Asian & Filipino. An ideal candidate will demonstrate cultural competency in serving the diverse academic, socioeconomic, gender identity, sexual orientation, racial, and cultural backgrounds of community college student populations, including students with differing abilities (physical and/or learning). For more information on our College demographics please click here:https://www.lbcc.edu/pod/lbcc-college-facts.COLLEGE MISSION Long Beach City College is committed to providing equitable student learning and achievement, academic excellence, and workforce development by delivering high quality educational programs and support services to our diverse communities. We are Purposeful, Focused, Nurturing, Connected and Respectful.https://www.lbcc.edu/sites/main/files/file-attachments/eeo_plan__2019-2022_.pdf#%3A~%3Atext%3DThe%20Long%20Beach%20Community%20College%2Cthat%20is%20welcoming%20to%20allhttps://www.lbcc.edu/sites/main/files/file-attachments/lbcc-strategic-plan.pdf https://get.adobe.com/reader/https://www.lbcc.edu/office-presidentAthttps://youtu.be/6NI6N0w-40k, we celebrate equity, diversity and ensure a positive and inclusive working environment for all college students, faculty, staff, and administrators. We believe diversity fosters awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are committed to the principles of equal employment opportunity and to hiring qualified applicants who are dedicated to student learning and success.
Duties
POSITION RESPONSIBILITIES
• Engage in and understand the terms of the formal mentoring agreement. • Meet with your mentor at regularly scheduled times. • Attend all regularly scheduled classes. • Call upon your mentor as needed while respecting his/her time. • Carry out specific assignments made by your mentor, seek clarification as necessary. • Assist your mentor as requested. • Assist students as directed by your mentor. • Share your ideas with your mentor. • Receive and deliver helpful criticism as appropriate. • Articulate your wants and needs so that your mentor may help you succeed as intern and teacher. • Prepare appropriate classroom learning experiences for students. • Develop sample syllabi and course outlines. • Seek outside assistance from the program director or department chair as needed. • Participate in the evaluation of the internship program. • Participate in activities, workshops and orientations developed for interns. • Other related duties.
Qualifications
FACULTY INTERN MINIMUM QUALIFICATIONS(a)For those disciplines in which a master's degree is required, faculty interns shall be enrolled in a master's or doctoral program at the University of California, the California State University, or any other accredited institution of higher education subject to Chapter 3 (commencing with Section 94300) of Part 59 of the Education Code, and shall have completed at least one-half of the coursework, or the equivalent, in that graduate program. (b)For those disciplines for which a master's degree is not expected or required, the faculty intern shall possess any license or certificate required to do that work and (1) be within one year of completing the associate degree and have six years industry experience in the discipline, OR(2) have completed the associate degree and have completed five years of industry experience in that discipline. (c) Faculty interns shall only be assigned to teach or to serve in a discipline in which they would be legally qualified to teach or render service upon completion of their graduate studies or associate degree and six years of industry experience in that discipline. A faculty intern shall be limited to two years of participation in the program. (d) Each faculty intern shall serve under the direct supervision of a mentor who is legally qualified to teach the course or render the service that the faculty intern is providing. Evidence of demonstrated cultural competency, personal and professional life experience, and enthusiasm in serving the diverse academic, socioeconomic, gender identity, sexual orientation, racial, and cultural backgrounds of community college student populations, including students with differing abilities (physical and/or learning), as these factors relate to the need for equity-minded practices within the classroom. MINIMUM QUALIFICATIONS - FILM & MEDIA STUDIESFor those disciplines in which a master's degree is required, faculty interns shall be enrolled in a master's or doctoral program at the University of California, the California State University, or any other accredited institution of higher education subject to Chapter 3 (commencing with Section 94300) of Part 59 of the Education Code, and shall have completed at least one-half of the coursework, or the equivalent, in that graduate program. Meaning, to be considered for this internship, a qualifying candidate must be enrolled and halfway through:
• Master's degree in Film/Cinema and Media Studies, Film, Television, and Media Studies, Drama/Theater, Mass Communication OR • Bachelor's degree in any of the above AND Master's degree in Visual Studies, Media Studies, English, or Communication OR • the equivalent
LOCAL EQUIVALENCYA Master's degree which includes 18 units or more of upper division and graduate level coursework in areas such as Drama/Theater Arts, Mass Communications, or Film. or A Bachelor's Degree in Film, Drama/Theater Arts, or a related field(such as those listed under the California State Minimum Film Qualifications) with at least five (5) years of full-time equivalent professional work in the field in such areas as directing, acting, stage, costume, post-production, lighting, filmmaking, screen, television or playwriting, entertainment executive, development, management, entertainment law, administration, or producing, and/or other related work involving the production, management, creation, or performance in the film, entertainment television, or theatrical industry. or A Master's degree in Screenwriting.
DESIRABLE QUALIFICATIONS • Desire to become a community college instructor in Film Studies (with a passion for teaching introductory courses in film history, cinema/media aesthetics, genre studies, and media industries) • Proficient with Microsoft Windows, Microsoft Suite and capable of learning other technology related to the role, knowledge of technology and multimedia instruction materials, such as Google Suite, Microsoft Office, LinkedIn, etc. • Commitment to student learning; awareness of & curiosity about different learning styles and teaching approaches. • Sensitivity of students with a wide range of skills and educational abilities and being able to break down and explain difficult concepts in an easy-to-understand manner. • Enthusiastic about faculty collaboration, professional development, and the ins-and-outs of the Visual & Media Arts department and student services • Highly proficient and adaptable organization and communication skills, especially communicating via Learning Management Systems, email, Zoom, phone, and other forms of electronic communication.
Additional Information
REQUIRED APPLICATION MATERIALS • A Long Beach Community College District application. • A current resume or curriculum vitae (CV). • ALL graduate and undergraduate transcripts, showing school name, all college coursework, degree title and conferral date. This includes transcripts for any and all for the following degrees, BA/BS, MA/MS and above (Ed.D, Ph,D, etc.) and courses used for transfer credit. Transcripts can be unofficial and must be submitted as an attachment. • Transcripts from countries other than the United States must be evaluated by an agency that is a member of the National Association of Credentials Evaluation Service (http://www.naces.org/members.htmlhttp://www.naces.org/members.html. • Applicants who do not meet the Statewide https://www.cccco.edu/-/media/CCCCO-Website/About-Us/Divisions/Educational-Services-and-Support/Academic-Affairs/What-we-do/Curriculum-and-Instruction-Unit/Minimum-Qualifications/updated_cccco_2020_report_min_qualifications-a11y.pdf?la=en&hash=976FF09D36A5141E9710046EFF9CEC13F5AC80E7 for this discipline verbatim are required to submit https://www.lbcc.edu/sites/main/files/file-attachments/supplementalequivalencyapplication-fillable.pdf https://get.adobe.com/reader/.
The deadline to apply for this position is 11:59 p.m. PST, June 2, 2023. Long Beach City College will only consider complete applications for employment. All application materials must be electronically submitted and uploaded by the applicant before the application deadline. DISABILITY ACCOMMODATIONS Individuals who require reasonable accommodations in the Application or Examination Process in accordance with ADA should notify the Human Resources Office at least two days prior to the closing date, by calling (562) 938-4372. THE LONG BEACH COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYERThe Long Beach Community College District is committed to the principles of equal employment opportunity and equity-minded hiring practices. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunities and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, language, accent, citizenship status, race, color, ancestry, national origin, age (40 and over), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), religion, creed, sexual orientation, gender identity, gender expression, parental status, marital status, military or veteran status, physical or mental disability or medical condition, genetic information, or on the basis of these perceived characteristics. “Long Beach City College acknowledges our presence on the traditional ancestral land of theGabrielino/Tongva peoples. This land remains unceded territory. We acknowledge the painfulhistory of genocide and forced removal from this territory. Long Beach City College honors andrespects the Gabrielino/Tongva ancestors and their connection to this land.”
To apply, visit https://apptrkr.com/4145539
Part Time
Faculty Diversity Internship Program- Film & Media Studies
Salary: $500.00 Annually
Job Type: Part Time
Job Number: A23-00-FS
Closing: 6/2/2023 11:59 PM Pacific
Location: Both Liberal Arts Campus & Pacific Coast Campus, CA
Department: Human Resources
Description
LONG BEACH CITY COLLEGE invites applications for the position of: Faculty Diversity Internship Program, FILM & MEDIA STUDIESLONG BEACH CITY COLLEGE The Long Beach Community College District is looking to train and develop graduate students and industry professionals interested in teaching at the community college level. Interns team up with full-time, discipline-specific faculty members to cultivate the necessary skills to teach at the community college level.The https://www.lbcc.edu/pod/faculty-diversity-internship-program is intended to develop a pool of potential candidates, which reflects the diversity of community college student demographics, for possible future adjunct or contract teaching positions. This year-long program is a structured training and mentoring program that promotes the systematic development of new faculty by pairing them with an experienced, tenured faculty mentor. This opportunity provides graduate students and industry professionals the ability to work side by side with an expert instructor in a given department, for one semester following a previous semester of training provided by a faculty facilitator. LBCC is committed to the principles of equal employment opportunity and to hiring qualified applicants who are dedicated to student equity, student learning, and student success. Program highlights include: • Student engagement techniques and classroom management skills • Observational and guided instructional experience • Professional development events & workshops • Course and lesson planning • Equity-minded and inclusive practices College networking and relationship building • Opportunities to shape and connect with the LBCC students
The program may be a blend of remote, hybrid, or in-person, depending on evolving District guidance.LONG BEACH CITY COLLEGE SUMMARY Long Beach City College is committed to providing equitable student learning and achievement, academic excellence, and workforce development by delivering high quality educational programs and support services to our diverse communities. Long Beach City College currently has the privilege of serving approximately 34,549 students, the majority of whom are students of color. Long Beach City College is a Hispanic serving institution, and of our student population 50% are Hispanic/Latinx, 19% are White, 12% are African American, 10% are Asian & Filipino. An ideal candidate will demonstrate cultural competency in serving the diverse academic, socioeconomic, gender identity, sexual orientation, racial, and cultural backgrounds of community college student populations, including students with differing abilities (physical and/or learning). For more information on our College demographics please click here:https://www.lbcc.edu/pod/lbcc-college-facts.COLLEGE MISSION Long Beach City College is committed to providing equitable student learning and achievement, academic excellence, and workforce development by delivering high quality educational programs and support services to our diverse communities. We are Purposeful, Focused, Nurturing, Connected and Respectful.https://www.lbcc.edu/sites/main/files/file-attachments/eeo_plan__2019-2022_.pdf#%3A~%3Atext%3DThe%20Long%20Beach%20Community%20College%2Cthat%20is%20welcoming%20to%20allhttps://www.lbcc.edu/sites/main/files/file-attachments/lbcc-strategic-plan.pdf https://get.adobe.com/reader/https://www.lbcc.edu/office-presidentAthttps://youtu.be/6NI6N0w-40k, we celebrate equity, diversity and ensure a positive and inclusive working environment for all college students, faculty, staff, and administrators. We believe diversity fosters awareness, promotes mutual understanding and respect, and provides suitable role models for our students. We are committed to the principles of equal employment opportunity and to hiring qualified applicants who are dedicated to student learning and success.
Duties
POSITION RESPONSIBILITIES
• Engage in and understand the terms of the formal mentoring agreement. • Meet with your mentor at regularly scheduled times. • Attend all regularly scheduled classes. • Call upon your mentor as needed while respecting his/her time. • Carry out specific assignments made by your mentor, seek clarification as necessary. • Assist your mentor as requested. • Assist students as directed by your mentor. • Share your ideas with your mentor. • Receive and deliver helpful criticism as appropriate. • Articulate your wants and needs so that your mentor may help you succeed as intern and teacher. • Prepare appropriate classroom learning experiences for students. • Develop sample syllabi and course outlines. • Seek outside assistance from the program director or department chair as needed. • Participate in the evaluation of the internship program. • Participate in activities, workshops and orientations developed for interns. • Other related duties.
Qualifications
FACULTY INTERN MINIMUM QUALIFICATIONS(a)For those disciplines in which a master's degree is required, faculty interns shall be enrolled in a master's or doctoral program at the University of California, the California State University, or any other accredited institution of higher education subject to Chapter 3 (commencing with Section 94300) of Part 59 of the Education Code, and shall have completed at least one-half of the coursework, or the equivalent, in that graduate program. (b)For those disciplines for which a master's degree is not expected or required, the faculty intern shall possess any license or certificate required to do that work and (1) be within one year of completing the associate degree and have six years industry experience in the discipline, OR(2) have completed the associate degree and have completed five years of industry experience in that discipline. (c) Faculty interns shall only be assigned to teach or to serve in a discipline in which they would be legally qualified to teach or render service upon completion of their graduate studies or associate degree and six years of industry experience in that discipline. A faculty intern shall be limited to two years of participation in the program. (d) Each faculty intern shall serve under the direct supervision of a mentor who is legally qualified to teach the course or render the service that the faculty intern is providing. Evidence of demonstrated cultural competency, personal and professional life experience, and enthusiasm in serving the diverse academic, socioeconomic, gender identity, sexual orientation, racial, and cultural backgrounds of community college student populations, including students with differing abilities (physical and/or learning), as these factors relate to the need for equity-minded practices within the classroom. MINIMUM QUALIFICATIONS - FILM & MEDIA STUDIESFor those disciplines in which a master's degree is required, faculty interns shall be enrolled in a master's or doctoral program at the University of California, the California State University, or any other accredited institution of higher education subject to Chapter 3 (commencing with Section 94300) of Part 59 of the Education Code, and shall have completed at least one-half of the coursework, or the equivalent, in that graduate program. Meaning, to be considered for this internship, a qualifying candidate must be enrolled and halfway through:
• Master's degree in Film/Cinema and Media Studies, Film, Television, and Media Studies, Drama/Theater, Mass Communication OR • Bachelor's degree in any of the above AND Master's degree in Visual Studies, Media Studies, English, or Communication OR • the equivalent
LOCAL EQUIVALENCYA Master's degree which includes 18 units or more of upper division and graduate level coursework in areas such as Drama/Theater Arts, Mass Communications, or Film. or A Bachelor's Degree in Film, Drama/Theater Arts, or a related field(such as those listed under the California State Minimum Film Qualifications) with at least five (5) years of full-time equivalent professional work in the field in such areas as directing, acting, stage, costume, post-production, lighting, filmmaking, screen, television or playwriting, entertainment executive, development, management, entertainment law, administration, or producing, and/or other related work involving the production, management, creation, or performance in the film, entertainment television, or theatrical industry. or A Master's degree in Screenwriting.
DESIRABLE QUALIFICATIONS • Desire to become a community college instructor in Film Studies (with a passion for teaching introductory courses in film history, cinema/media aesthetics, genre studies, and media industries) • Proficient with Microsoft Windows, Microsoft Suite and capable of learning other technology related to the role, knowledge of technology and multimedia instruction materials, such as Google Suite, Microsoft Office, LinkedIn, etc. • Commitment to student learning; awareness of & curiosity about different learning styles and teaching approaches. • Sensitivity of students with a wide range of skills and educational abilities and being able to break down and explain difficult concepts in an easy-to-understand manner. • Enthusiastic about faculty collaboration, professional development, and the ins-and-outs of the Visual & Media Arts department and student services • Highly proficient and adaptable organization and communication skills, especially communicating via Learning Management Systems, email, Zoom, phone, and other forms of electronic communication.
Additional Information
REQUIRED APPLICATION MATERIALS • A Long Beach Community College District application. • A current resume or curriculum vitae (CV). • ALL graduate and undergraduate transcripts, showing school name, all college coursework, degree title and conferral date. This includes transcripts for any and all for the following degrees, BA/BS, MA/MS and above (Ed.D, Ph,D, etc.) and courses used for transfer credit. Transcripts can be unofficial and must be submitted as an attachment. • Transcripts from countries other than the United States must be evaluated by an agency that is a member of the National Association of Credentials Evaluation Service (http://www.naces.org/members.htmlhttp://www.naces.org/members.html. • Applicants who do not meet the Statewide https://www.cccco.edu/-/media/CCCCO-Website/About-Us/Divisions/Educational-Services-and-Support/Academic-Affairs/What-we-do/Curriculum-and-Instruction-Unit/Minimum-Qualifications/updated_cccco_2020_report_min_qualifications-a11y.pdf?la=en&hash=976FF09D36A5141E9710046EFF9CEC13F5AC80E7 for this discipline verbatim are required to submit https://www.lbcc.edu/sites/main/files/file-attachments/supplementalequivalencyapplication-fillable.pdf https://get.adobe.com/reader/.
The deadline to apply for this position is 11:59 p.m. PST, June 2, 2023. Long Beach City College will only consider complete applications for employment. All application materials must be electronically submitted and uploaded by the applicant before the application deadline. DISABILITY ACCOMMODATIONS Individuals who require reasonable accommodations in the Application or Examination Process in accordance with ADA should notify the Human Resources Office at least two days prior to the closing date, by calling (562) 938-4372. THE LONG BEACH COMMUNITY COLLEGE DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYERThe Long Beach Community College District is committed to the principles of equal employment opportunity and equity-minded hiring practices. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunities and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, language, accent, citizenship status, race, color, ancestry, national origin, age (40 and over), sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), religion, creed, sexual orientation, gender identity, gender expression, parental status, marital status, military or veteran status, physical or mental disability or medical condition, genetic information, or on the basis of these perceived characteristics. “Long Beach City College acknowledges our presence on the traditional ancestral land of theGabrielino/Tongva peoples. This land remains unceded territory. We acknowledge the painfulhistory of genocide and forced removal from this territory. Long Beach City College honors andrespects the Gabrielino/Tongva ancestors and their connection to this land.”
To apply, visit https://apptrkr.com/4145539