Eden Housing
POSITION SUMMARY
The Risk Manager is responsible for the development, implementation, and oversight of the Eden's risk management program for its portfolio of affordable housing units. Their responsibility includes but is not limited to identifying, assessing, and mitigating insurance related risks to Eden’s assets, operations, and reputation in relation to property management practices. This position is also responsible for managing insurance claims, preparing and analyzing reports on losses and incidents, identifying and evaluating risks relating to property loss and personal injury liabilities, developing and implementing risk prevention measures, contract reviews and analysis, developing and implementing safety education and training programs, as well as coordinating and collaborating with internal and external stakeholders and subject-matter experts, while partnering with key cross- departmental staff to develop and implement risk-based decision-making processes. This role requires someone who is able to work independently, is highly analytical, and has strong problem-solving skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as an integral subject matter expert and advisor to property management and other leaders within Eden regarding property-level risk and trends throughout the portfolio.
Responsible for understanding insurance policy limits and functionality of all property insurance lines for the portfolio.
Research trends and practices in risk management, including new products, regulations, and recommendations. Explore findings with senior leadership.
Responsible for overall claims management duties including but not limited to working closely with Eden’s insurance broker, claims adjuster, and internal staff to manage property level insurance claims from start to finish. Ensure that all eligible costs are recovered.
Manage investigation, response, repairs, monetary reimbursement for all property damage and general liability insurance claims.
Work closely with Property Management, Asset Management and Facilities departments to decide whether to submit incident report(s) to insurance broker to file a claim.
Collaborate with Eden’s General Counsel, insurance adjuster(s) and underwriter(s) in insurance carrier’s investigation, response, and resolution of any legal disputes, settlement agreements and subrogation.
Collaborate with Talent Development to ensure proper training of site staff on incident reporting, loss mitigation, safety, risk prevention and mitigation procedures.
Responsible for ongoing maintenance and management of Eden’s automated incident reporting system.
Review all incident reports and generate summaries of all incidents monthly, or as often as required, for senior leadership review.
Provide internal reporting of claims to include status, cause, amounts and other information of interest to the internal stakeholders.
Maintains records and reports in an organized and easily referenced manner.
Ensure that insurance claims are handled in accordance with the requirement of lenders and investors, including reporting notifications, disclosures, and management of proceeds.
Conduct risk assessments to identify issues and patterns in losses and implement solutions to reduce losses and incidents at properties. Advise on which risk control techniques to apply.
Coordinate development of Eden’s risk management and safety related procedures and policies.
Conduct site surveys, assess risk, and creates reports with recommendations for improvements. Monitors and adjust actions and improvements as needed.
Represent Eden on risk management matters with internal and external stakeholders.
Work with members of the management team to develop and implement risk-based decision-making processes.
Stay up to date on risk management trends and best practices.
Develops and implements risk management and risk compliance policies and procedures.
Other duties as assigned.
Actively participate in our culture of inclusivity.
SUPERVISORY RESPONSIBILITIES
This position could directly supervise administrative support employees in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work and ensuring completion, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
Bachelor’s degree in business, Risk Management, Paralegal Studies, Finance, Accounting, or a related field is desired but not required. An Associate in Risk Management (ARM) highly preferred but not required. A minimum of 3-6 years of professional risk management experience with demonstrated knowledge of claims management.
PREFFERED SKILLS and/or ABILITIES
Proven ability to direct departmental activities; lead by example; formulate and execute company-wide goals and objectives and assess achievement.
Strong analytical, problem-solving, and decision-making skills.
Use tact, initiative, prudence, and independent judgement.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Ability to work independently and as part of a team and meet deadline with minimum supervision.
Ability to relate with staff at multiple levels from various backgrounds.
Preferred knowledge and understanding of affordable housing practices, internal auditing, contract administration and procurement management.
Software System: Proficiency in Microsoft Office Suite, and Yardi desired.
Excellent written and oral communication skills, problem-solving, interpersonal and time management skills.
Ability to represent the company to internal and external stakeholders.
Ability to work under pressure and successfully meet deadlines.
Must be able and willing to travel to all company locations to carry out duties and responsibilities associated with this position.
Ability to handle shifting and multiple priorities in a fast paced, growth environment.
Commitment to the companies' goals and philosophy.
Proven ability to work with diverse groups in cooperative problem-solving and consensus building.
A passion for housing justice and equity is highly desirable
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Physical demands include writing/typing, use of computer and paper files, answering phones, attending meetings.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change. This job description replaces all previous descriptions for this position.
Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.
Full Time
POSITION SUMMARY
The Risk Manager is responsible for the development, implementation, and oversight of the Eden's risk management program for its portfolio of affordable housing units. Their responsibility includes but is not limited to identifying, assessing, and mitigating insurance related risks to Eden’s assets, operations, and reputation in relation to property management practices. This position is also responsible for managing insurance claims, preparing and analyzing reports on losses and incidents, identifying and evaluating risks relating to property loss and personal injury liabilities, developing and implementing risk prevention measures, contract reviews and analysis, developing and implementing safety education and training programs, as well as coordinating and collaborating with internal and external stakeholders and subject-matter experts, while partnering with key cross- departmental staff to develop and implement risk-based decision-making processes. This role requires someone who is able to work independently, is highly analytical, and has strong problem-solving skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Serve as an integral subject matter expert and advisor to property management and other leaders within Eden regarding property-level risk and trends throughout the portfolio.
Responsible for understanding insurance policy limits and functionality of all property insurance lines for the portfolio.
Research trends and practices in risk management, including new products, regulations, and recommendations. Explore findings with senior leadership.
Responsible for overall claims management duties including but not limited to working closely with Eden’s insurance broker, claims adjuster, and internal staff to manage property level insurance claims from start to finish. Ensure that all eligible costs are recovered.
Manage investigation, response, repairs, monetary reimbursement for all property damage and general liability insurance claims.
Work closely with Property Management, Asset Management and Facilities departments to decide whether to submit incident report(s) to insurance broker to file a claim.
Collaborate with Eden’s General Counsel, insurance adjuster(s) and underwriter(s) in insurance carrier’s investigation, response, and resolution of any legal disputes, settlement agreements and subrogation.
Collaborate with Talent Development to ensure proper training of site staff on incident reporting, loss mitigation, safety, risk prevention and mitigation procedures.
Responsible for ongoing maintenance and management of Eden’s automated incident reporting system.
Review all incident reports and generate summaries of all incidents monthly, or as often as required, for senior leadership review.
Provide internal reporting of claims to include status, cause, amounts and other information of interest to the internal stakeholders.
Maintains records and reports in an organized and easily referenced manner.
Ensure that insurance claims are handled in accordance with the requirement of lenders and investors, including reporting notifications, disclosures, and management of proceeds.
Conduct risk assessments to identify issues and patterns in losses and implement solutions to reduce losses and incidents at properties. Advise on which risk control techniques to apply.
Coordinate development of Eden’s risk management and safety related procedures and policies.
Conduct site surveys, assess risk, and creates reports with recommendations for improvements. Monitors and adjust actions and improvements as needed.
Represent Eden on risk management matters with internal and external stakeholders.
Work with members of the management team to develop and implement risk-based decision-making processes.
Stay up to date on risk management trends and best practices.
Develops and implements risk management and risk compliance policies and procedures.
Other duties as assigned.
Actively participate in our culture of inclusivity.
SUPERVISORY RESPONSIBILITIES
This position could directly supervise administrative support employees in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work and ensuring completion, appraising performance, rewarding and disciplining employees, and addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE
Bachelor’s degree in business, Risk Management, Paralegal Studies, Finance, Accounting, or a related field is desired but not required. An Associate in Risk Management (ARM) highly preferred but not required. A minimum of 3-6 years of professional risk management experience with demonstrated knowledge of claims management.
PREFFERED SKILLS and/or ABILITIES
Proven ability to direct departmental activities; lead by example; formulate and execute company-wide goals and objectives and assess achievement.
Strong analytical, problem-solving, and decision-making skills.
Use tact, initiative, prudence, and independent judgement.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Ability to work independently and as part of a team and meet deadline with minimum supervision.
Ability to relate with staff at multiple levels from various backgrounds.
Preferred knowledge and understanding of affordable housing practices, internal auditing, contract administration and procurement management.
Software System: Proficiency in Microsoft Office Suite, and Yardi desired.
Excellent written and oral communication skills, problem-solving, interpersonal and time management skills.
Ability to represent the company to internal and external stakeholders.
Ability to work under pressure and successfully meet deadlines.
Must be able and willing to travel to all company locations to carry out duties and responsibilities associated with this position.
Ability to handle shifting and multiple priorities in a fast paced, growth environment.
Commitment to the companies' goals and philosophy.
Proven ability to work with diverse groups in cooperative problem-solving and consensus building.
A passion for housing justice and equity is highly desirable
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Physical demands include writing/typing, use of computer and paper files, answering phones, attending meetings.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JOB DESCRIPTION REVISION
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change. This job description replaces all previous descriptions for this position.
Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.
Clackamas County
Oregon City, OR, United States
Lead Occupancy Specialist Job ID: 106993 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, July 5, 2023. PAY AND BENEFITS Clackamas County is committed to offering a high-quality benefits package to support employees and their families. Lead Occupancy Specialist (Classified as an HACC Occupancy Specialist, Sr.) Annual Pay Range: $54,882.10 - $69,154.62 Hourly Pay Range: $26.385626 - $33.247415 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. The listed salary range above will be increased by a 4.5% Cost of Living Adjustment (COLA) on July 1, 2023. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal days per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Housing Authority Employee Association. Housing Authority Represented Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Housing Authority of Clackamas County (HACC) is looking for a highly motivated, self-directed individual to join our Housing & Community Development (HCD) Division as a Senior Occupancy Specialist (classified as an HACC Occupancy Specialist, Sr.). The Housing Authority of Clackamas County (HACC) is an independent public corporation which owns, manages, leases, maintains and develops housing for low and moderate income persons particularly for those with special needs. The HACC is a division of the County's Health, Housing and Human Services Department. This position, under general direction from the Program Supervisor, provides guiding support to the Housing Services Occupancy Team. The Senior Occupancy Specialist is the team expert and identifies areas of concern regarding systemic procedures and policies on how to calculate rental assistance across all programs, projects and properties. The expertise required in this role includes interpreting policies and regulations and making sure rent is calculated consistently and properly. The selected candidate will educate and train HACC staff, partners, and landlords on the differences in programs including, but not limited to, Public Housing rental assistance, Regional Long-term Rent Assistance (RLRA), Mainstream, VASH, Shelter Plus Care (SPC), and RLRA project based vouchers (PBV). The Senior Occupancy Specialist is responsible for quality control of files, training and making recommendations on division policies and procedures related to rental assistance. The ideal candidates will have experience working with low income families, experience maintaining a client caseload, and experience working with HAB, YARDI or other housing authority database software. This is a great opportunity to join the Housing Authority of Clackamas County. Required Minimum Qualifications/ Transferrable Skills:* A minimum of three (3) years of experience in customer service for low income and disabled clientele, working with financial information, and entering, retrieving and analyzing data or related experience that would provide the required knowledge and skills to perform the responsibilities of this position. At least one (1) year of the experience must be as an Occupancy Specialist or an equivalent position with another housing organization An understanding of racial equity and demonstrated experience leading their work with a racial equity lens Experience working with HAB, YARDI or other Housing Authority database software Experience in a regulated work environment Experience working with low income families Experience maintaining a client caseload Knowledge of basic accounting principles and practices Effective verbal and written communication skills, including the ability to communicate well with members of a diverse population Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Working knowledge of the Housing Services Occupancy program *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Assists in maintaining grant performance in support of the Program Supervisor Conducts the sampling and Quality Control of all file work Identifies any inconsistencies in the rent and move- in calculation process Creates uniformity in processes and procedures to the extent possible given Program development Mentors and trains new hires on rental calculation processing, new software, program requirements and principles and is the main point of contact Suggest agenda items for team meeting to meet goals of the division Builds team cohesiveness and morale by creating a healthy and sage learning environment Suggests policy, procedural, or form changes as needed to improve customer service and save staff time Maintains a caseload of approximately 100 tenants from a sampling of all program types to keep abreast of all programs unique grant requirements Distribute Rent Increase Notices according to case load assignments Responsible for handling vacation or sick leave coverage of the team Serve as the main point of contact for staff to resolve landlord and tenant issues that are unique or not defined by prescribed policy or procedural requirements Handles the end of Participation final file process Handles all port billing files and resolves billing discrepancies REQUIRED KNOWLEDGE AND SKILLS Thorough knowledge of: HUD regulations and Housing Quality Standards; Fair Housing and Americans with Disabilities Act (ADA) laws. Working knowledge of: Landlord/tenant laws; low income housing programs; low-income housing tax credits; caseload management techniques; records management; computer software programs; general office procedures and practices; basic math; basic principles of supervision, leading work, training, developing, and recommending improvement for staff. Skill to: Lead the work of assigned staff, including coaching, mentoring, and helping to move toward each program's vision and attain goals; plan, develop, and implement new procedures; build comradery and open team atmosphere for creative and active problem solving; communicate effectively both verbally and in writing; interpret complex program regulations; make independent decisions and exercise good judgment in applying established procedures and regulations to new and recurring work situations; facilitate conflict resolutions; work independently; create and maintain record keeping systems; establish and maintain cooperative working relationships with clients from diverse ethnic cultures, landlords, social services agencies, and other department staff. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division. The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County. Learn more about the Housing Authority of Clackamas County The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation. Learn more about Health, Housing, and Human Services APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jimmy Henry, HR Recruiting Analyst JHenry@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106993&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-2fcaf457354bae4d823347196032a7c5
Full Time
Lead Occupancy Specialist Job ID: 106993 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, July 5, 2023. PAY AND BENEFITS Clackamas County is committed to offering a high-quality benefits package to support employees and their families. Lead Occupancy Specialist (Classified as an HACC Occupancy Specialist, Sr.) Annual Pay Range: $54,882.10 - $69,154.62 Hourly Pay Range: $26.385626 - $33.247415 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. The listed salary range above will be increased by a 4.5% Cost of Living Adjustment (COLA) on July 1, 2023. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal days per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Housing Authority Employee Association. Housing Authority Represented Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Housing Authority of Clackamas County (HACC) is looking for a highly motivated, self-directed individual to join our Housing & Community Development (HCD) Division as a Senior Occupancy Specialist (classified as an HACC Occupancy Specialist, Sr.). The Housing Authority of Clackamas County (HACC) is an independent public corporation which owns, manages, leases, maintains and develops housing for low and moderate income persons particularly for those with special needs. The HACC is a division of the County's Health, Housing and Human Services Department. This position, under general direction from the Program Supervisor, provides guiding support to the Housing Services Occupancy Team. The Senior Occupancy Specialist is the team expert and identifies areas of concern regarding systemic procedures and policies on how to calculate rental assistance across all programs, projects and properties. The expertise required in this role includes interpreting policies and regulations and making sure rent is calculated consistently and properly. The selected candidate will educate and train HACC staff, partners, and landlords on the differences in programs including, but not limited to, Public Housing rental assistance, Regional Long-term Rent Assistance (RLRA), Mainstream, VASH, Shelter Plus Care (SPC), and RLRA project based vouchers (PBV). The Senior Occupancy Specialist is responsible for quality control of files, training and making recommendations on division policies and procedures related to rental assistance. The ideal candidates will have experience working with low income families, experience maintaining a client caseload, and experience working with HAB, YARDI or other housing authority database software. This is a great opportunity to join the Housing Authority of Clackamas County. Required Minimum Qualifications/ Transferrable Skills:* A minimum of three (3) years of experience in customer service for low income and disabled clientele, working with financial information, and entering, retrieving and analyzing data or related experience that would provide the required knowledge and skills to perform the responsibilities of this position. At least one (1) year of the experience must be as an Occupancy Specialist or an equivalent position with another housing organization An understanding of racial equity and demonstrated experience leading their work with a racial equity lens Experience working with HAB, YARDI or other Housing Authority database software Experience in a regulated work environment Experience working with low income families Experience maintaining a client caseload Knowledge of basic accounting principles and practices Effective verbal and written communication skills, including the ability to communicate well with members of a diverse population Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving may be necessary for County business. For position(s) with occasional/incidental driving, incumbents must possess a valid driver's license. Accommodation requests for an acceptable alternative method of transportation will be reviewed on an individual basis in compliance with State and Federal legislation. For position(s) with regular driving, incumbent(s) must also possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Working knowledge of the Housing Services Occupancy program *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: Assists in maintaining grant performance in support of the Program Supervisor Conducts the sampling and Quality Control of all file work Identifies any inconsistencies in the rent and move- in calculation process Creates uniformity in processes and procedures to the extent possible given Program development Mentors and trains new hires on rental calculation processing, new software, program requirements and principles and is the main point of contact Suggest agenda items for team meeting to meet goals of the division Builds team cohesiveness and morale by creating a healthy and sage learning environment Suggests policy, procedural, or form changes as needed to improve customer service and save staff time Maintains a caseload of approximately 100 tenants from a sampling of all program types to keep abreast of all programs unique grant requirements Distribute Rent Increase Notices according to case load assignments Responsible for handling vacation or sick leave coverage of the team Serve as the main point of contact for staff to resolve landlord and tenant issues that are unique or not defined by prescribed policy or procedural requirements Handles the end of Participation final file process Handles all port billing files and resolves billing discrepancies REQUIRED KNOWLEDGE AND SKILLS Thorough knowledge of: HUD regulations and Housing Quality Standards; Fair Housing and Americans with Disabilities Act (ADA) laws. Working knowledge of: Landlord/tenant laws; low income housing programs; low-income housing tax credits; caseload management techniques; records management; computer software programs; general office procedures and practices; basic math; basic principles of supervision, leading work, training, developing, and recommending improvement for staff. Skill to: Lead the work of assigned staff, including coaching, mentoring, and helping to move toward each program's vision and attain goals; plan, develop, and implement new procedures; build comradery and open team atmosphere for creative and active problem solving; communicate effectively both verbally and in writing; interpret complex program regulations; make independent decisions and exercise good judgment in applying established procedures and regulations to new and recurring work situations; facilitate conflict resolutions; work independently; create and maintain record keeping systems; establish and maintain cooperative working relationships with clients from diverse ethnic cultures, landlords, social services agencies, and other department staff. WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT The Housing and Community Development Division (HCD), within the Department of Human Services, manages programs to provide decent housing and economic opportunities, community improvement and affordable housing projects and housing rehabilitation loan programs for low and moderate income residents of the County. HCD is comprised of the Housing Authority of Clackamas County (HACC) and Community Development Division. The Housing Authority of Clackamas County is a public corporation, established under the federal Housing Act of 1937 and the provisions of Chapter 456 of the Oregon Revised Statutes. Although it is a separate public corporation, the HACC falls under the administrative structure of Clackamas County government. Created in 1938, HACC was the first housing authority established in the State of Oregon. The HACC provides affordable, safe, decent and sanitary housing opportunities in a fiscally responsible manner to low-income people in Clackamas County. Learn more about the Housing Authority of Clackamas County The Housing and Community Development Division (HCD), within the Department of Health, Housing & Human Services, manages homeless services programs and programs to provide housing and economic opportunity, community improvement and rehabilitation, and affordable housing development for low and moderate income residents of Clackamas County. HCD is comprised of the Housing Authority of Clackamas County (HACC), Housing Services, and Community Preservation. Learn more about Health, Housing, and Human Services APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jimmy Henry, HR Recruiting Analyst JHenry@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=106993&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-2fcaf457354bae4d823347196032a7c5
Clackamas County
Oregon City, OR, United States
Bilingual Case Manager (Health Centers) Job ID: 107014 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: S ervice Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21, 2023 . PAY AND BENEFITS Clackamas County is committed to offering a high-quality benefits package to support employees and their families. Case Manager Salary Range Annual Pay Range: $54,882.10 - $69,154.62 Hourly Pay Range: $26.385626 - $33.247415 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Bilingual Spanish/English skills are required for this position. An additional 5% of base compensation is added to pay. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Clackamas County's Health Centers Division is seeking a Bilingual (English/Spanish) Case Manager to address client needs and to provide support to the Mental Health and Substance Use Disorder Teams. This position will be providing case management services for adults with significant mental health and substance use issues. We are looking for an energetic, resourceful, warm and empathic individual who works well independently and as part of a team. The incumbent must have an excellent ability to interact with a diverse client base while maintaining professionalism in a stressful environment. The position will include in home visits and transporting individuals as part of a service delivery model. Required Minimum Qualifications/ Transferrable Skills:* Per the Oregon Health Authority, ( OAR 333-091-1010 & OAR 333-019-1030 ), this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.A minimum of two (2) years of relevant experience in case management or a comparable function. Any combination of relevant experience (paid or unpaid) and education that would likely provide the required knowledge and skills, may substitute for the required years of experience. Must be a Qualified Mental Health Associate (QMHA) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO) According to OAR 309-032-1505 (104), a "Qualified Mental Health Associate (QMHA)” means a person delivering services under the direct supervision of a Qualified Mental Health Professional (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee: (a) Bachelor's degree in a behavioral sciences field; OR (b) A combination of at least three (3) years of relevant work, education, training or experience Additionally, OAR 309-032-1520 (2)(e) defines minimum competencies for QMHAs as follows: QMHAs must demonstrate the ability to communicate effectively, understand mental health assessment, treatment and service terminology and apply each of these concepts, implement skills development strategies, and identify, implement and coordinate the services and supports identified in an Individual Service and Support Plan (ISSP). A minimum of two (2) years of relevant experience in case management or a comparable function. Any combination of relevant experience (paid or unpaid) that would likely provide the required knowledge and skills, may substitute for the required years of experience. Fluent in Spanish/English, both oral and written Experience in assessing client needs and developing treatment plans Effective written and oral communication skills Must maintain a Basic Life Support (BLS) certificate Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Experience working within a multi-disciplinary treatment team Experience with Medicaid compliant charting and documentation, including the applicable laws, rules and regulations Meet the state requirements for a substance abuse treatment provider *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS TYPICAL TASKS: Duties may include but are not limited to the following: Provides care coordination services to adult consumers, and sometimes families, with mental health and/or addiction issues. Including developing and coordinating resources to provide consumers with referrals and connections to appropriate resources and providers to meet identified treatment objectives; monitors client progress and ensures treatment plans are carried out; visits clients in clinic settings, the community, homes, hospitals and residential care facilities; notes changes in mental/physical condition and deficiency in care being provided; reports abuse and neglect complaints; provides safely planning as needed; assists in discharge planning. Provides services in coordination with psychiatric prescribers, primary care physicians, nurses and insurance companies to keep client stable to and to assist in transitioning services to and with other providers. Conducts interviews with patients, relatives, and other individuals, as well as other agency treatment personnel and collects critical information necessary to provide appropriate treatment; develops and implements treatment plans; determines appropriate treatment, training and care service needs. Refers clients to other internal providers as assigned. Maintains electronic case records in accordance with OARs and Agency procedures; develops, submits and modifies necessary documentation and completes program related assignments as required. Provides counseling, training and support to clients, families and providers in an empathic manner and can include services in regard to placement and treatment plan choices, personal goals, daily living skills, financial planning, vocational and job readiness and medication management. It also includes facilitating groups and providing skills training, case consultation and case management services. Coordinates with internal and external health care providers and social service personnel to obtain services for consumers or to participate in problem solving; consult with other staff as assigned; meet with community agencies as assigned to coordinate care and meet client needs Advocates for clients with family, providers, public and private agencies, law enforcement agencies, justice system, schools and others; responds to emergencies and negotiates resolution of problems. REQUIRED KNOWLEDGE AND SKILLS Working knowledge of: Methods and techniques of case management; social, health care, financial and other community resources and agencies; principles and techniques of interviewing, counseling and crisis intervention; laws, rules and regulations applicable to government programs and funding guidelines, including Title XIX; principles and techniques human development and behavior in assigned area, such as geriatrics, physical disabilities, developmental disabilities, chronic mental illness, drug and alcohol abuse, or economically disadvantaged; office equipment, including personal computers and software programs. Some knowledge of: Policies and procedures related to protective services, including client rights, hearings procedures and legal terminology; laws, rules and regulations applicable to involuntary commitment, protective services, guardianship, conservatorship, informed medical consent, confidentiality, and facility certification and regulation; medical criteria for levels of care, disease processes and medical terminology. Skill to: Gather information through research and interviews with applicants, clients, families, care providers and others; apply comprehensive social service evaluation and assessment methods; develop and implement appropriate case plans for clients with diverse needs and diverse settings; identify community/client needs and develop programs and resources to meet those needs; interpret and apply federal, state and local laws, rules, regulations and policies; analyze relevant data and authorize expenditure of public funds in compliance with guidelines; compute payments for clients/program related expenses; maintain accurate and concise records; communicate effectively, both orally and in writing; establish and maintain effective working relationships with clients, families, care providers, community resources, other public and private agencies and County employees; operate computer software and other office equipment. WORK SCHEDULE This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents. We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers. Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department. Learn more about Clackamas Health Centers. APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jimmy Henry, HR Recruitment Analyst JHenry@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107014&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-daa4611b9747ed42858f046d8d05fcea
Full Time
Bilingual Case Manager (Health Centers) Job ID: 107014 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: S ervice Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Wednesday, June 21, 2023 . PAY AND BENEFITS Clackamas County is committed to offering a high-quality benefits package to support employees and their families. Case Manager Salary Range Annual Pay Range: $54,882.10 - $69,154.62 Hourly Pay Range: $26.385626 - $33.247415 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Bilingual Spanish/English skills are required for this position. An additional 5% of base compensation is added to pay. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Clackamas County's Health Centers Division is seeking a Bilingual (English/Spanish) Case Manager to address client needs and to provide support to the Mental Health and Substance Use Disorder Teams. This position will be providing case management services for adults with significant mental health and substance use issues. We are looking for an energetic, resourceful, warm and empathic individual who works well independently and as part of a team. The incumbent must have an excellent ability to interact with a diverse client base while maintaining professionalism in a stressful environment. The position will include in home visits and transporting individuals as part of a service delivery model. Required Minimum Qualifications/ Transferrable Skills:* Per the Oregon Health Authority, ( OAR 333-091-1010 & OAR 333-019-1030 ), this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.A minimum of two (2) years of relevant experience in case management or a comparable function. Any combination of relevant experience (paid or unpaid) and education that would likely provide the required knowledge and skills, may substitute for the required years of experience. Must be a Qualified Mental Health Associate (QMHA) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO) According to OAR 309-032-1505 (104), a "Qualified Mental Health Associate (QMHA)” means a person delivering services under the direct supervision of a Qualified Mental Health Professional (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee: (a) Bachelor's degree in a behavioral sciences field; OR (b) A combination of at least three (3) years of relevant work, education, training or experience Additionally, OAR 309-032-1520 (2)(e) defines minimum competencies for QMHAs as follows: QMHAs must demonstrate the ability to communicate effectively, understand mental health assessment, treatment and service terminology and apply each of these concepts, implement skills development strategies, and identify, implement and coordinate the services and supports identified in an Individual Service and Support Plan (ISSP). A minimum of two (2) years of relevant experience in case management or a comparable function. Any combination of relevant experience (paid or unpaid) that would likely provide the required knowledge and skills, may substitute for the required years of experience. Fluent in Spanish/English, both oral and written Experience in assessing client needs and developing treatment plans Effective written and oral communication skills Must maintain a Basic Life Support (BLS) certificate Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Experience working within a multi-disciplinary treatment team Experience with Medicaid compliant charting and documentation, including the applicable laws, rules and regulations Meet the state requirements for a substance abuse treatment provider *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS TYPICAL TASKS: Duties may include but are not limited to the following: Provides care coordination services to adult consumers, and sometimes families, with mental health and/or addiction issues. Including developing and coordinating resources to provide consumers with referrals and connections to appropriate resources and providers to meet identified treatment objectives; monitors client progress and ensures treatment plans are carried out; visits clients in clinic settings, the community, homes, hospitals and residential care facilities; notes changes in mental/physical condition and deficiency in care being provided; reports abuse and neglect complaints; provides safely planning as needed; assists in discharge planning. Provides services in coordination with psychiatric prescribers, primary care physicians, nurses and insurance companies to keep client stable to and to assist in transitioning services to and with other providers. Conducts interviews with patients, relatives, and other individuals, as well as other agency treatment personnel and collects critical information necessary to provide appropriate treatment; develops and implements treatment plans; determines appropriate treatment, training and care service needs. Refers clients to other internal providers as assigned. Maintains electronic case records in accordance with OARs and Agency procedures; develops, submits and modifies necessary documentation and completes program related assignments as required. Provides counseling, training and support to clients, families and providers in an empathic manner and can include services in regard to placement and treatment plan choices, personal goals, daily living skills, financial planning, vocational and job readiness and medication management. It also includes facilitating groups and providing skills training, case consultation and case management services. Coordinates with internal and external health care providers and social service personnel to obtain services for consumers or to participate in problem solving; consult with other staff as assigned; meet with community agencies as assigned to coordinate care and meet client needs Advocates for clients with family, providers, public and private agencies, law enforcement agencies, justice system, schools and others; responds to emergencies and negotiates resolution of problems. REQUIRED KNOWLEDGE AND SKILLS Working knowledge of: Methods and techniques of case management; social, health care, financial and other community resources and agencies; principles and techniques of interviewing, counseling and crisis intervention; laws, rules and regulations applicable to government programs and funding guidelines, including Title XIX; principles and techniques human development and behavior in assigned area, such as geriatrics, physical disabilities, developmental disabilities, chronic mental illness, drug and alcohol abuse, or economically disadvantaged; office equipment, including personal computers and software programs. Some knowledge of: Policies and procedures related to protective services, including client rights, hearings procedures and legal terminology; laws, rules and regulations applicable to involuntary commitment, protective services, guardianship, conservatorship, informed medical consent, confidentiality, and facility certification and regulation; medical criteria for levels of care, disease processes and medical terminology. Skill to: Gather information through research and interviews with applicants, clients, families, care providers and others; apply comprehensive social service evaluation and assessment methods; develop and implement appropriate case plans for clients with diverse needs and diverse settings; identify community/client needs and develop programs and resources to meet those needs; interpret and apply federal, state and local laws, rules, regulations and policies; analyze relevant data and authorize expenditure of public funds in compliance with guidelines; compute payments for clients/program related expenses; maintain accurate and concise records; communicate effectively, both orally and in writing; establish and maintain effective working relationships with clients, families, care providers, community resources, other public and private agencies and County employees; operate computer software and other office equipment. WORK SCHEDULE This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents. We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers. Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department. Learn more about Clackamas Health Centers. APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jimmy Henry, HR Recruitment Analyst JHenry@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107014&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-daa4611b9747ed42858f046d8d05fcea
Clackamas County
Oregon City, OR, United States
Bilingual Case Manager (Health Centers) Job ID: 107014 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: S ervice Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE CLOSE DATE UPDATE as of Thursday, June 22, 2023: This position has been extended and will remain open until filled. Next application review date will be Thursday, July 27, 2023 and weekly thereafter. We reserve the right to close this recruitment at any time on of after that date. PAY AND BENEFITS Clackamas County is committed to offering a high-quality benefits package to support employees and their families. Case Manager Salary Range Annual Pay Range: $54,882.10 - $69,154.62 Hourly Pay Range: $26.385626 - $33.247415 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Bilingual Spanish/English skills are required for this position. An additional 5% of base compensation is added to pay. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Clackamas County's Health Centers Division is seeking a Bilingual (English/Spanish) Case Manager to address client needs and to provide support to the Mental Health and Substance Use Disorder Teams. This position will be providing case management services for adults with significant mental health and substance use issues. We are looking for an energetic, resourceful, warm and empathic individual who works well independently and as part of a team. The incumbent must have an excellent ability to interact with a diverse client base while maintaining professionalism in a stressful environment. The position will include in home visits and transporting individuals as part of a service delivery model. Required Minimum Qualifications/ Transferrable Skills:* Per the Oregon Health Authority, ( OAR 333-091-1010 & OAR 333-019-1030 ), this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.A minimum of two (2) years of relevant experience in case management or a comparable function. Any combination of relevant experience (paid or unpaid) and education that would likely provide the required knowledge and skills, may substitute for the required years of experience. Must be a Qualified Mental Health Associate (QMHA) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO) According to OAR 309-032-1505 (104), a "Qualified Mental Health Associate (QMHA)” means a person delivering services under the direct supervision of a Qualified Mental Health Professional (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee: (a) Bachelor's degree in a behavioral sciences field; OR (b) A combination of at least three (3) years of relevant work, education, training or experience Additionally, OAR 309-032-1520 (2)(e) defines minimum competencies for QMHAs as follows: QMHAs must demonstrate the ability to communicate effectively, understand mental health assessment, treatment and service terminology and apply each of these concepts, implement skills development strategies, and identify, implement and coordinate the services and supports identified in an Individual Service and Support Plan (ISSP). A minimum of two (2) years of relevant experience in case management or a comparable function. Any combination of relevant experience (paid or unpaid) that would likely provide the required knowledge and skills, may substitute for the required years of experience. Fluent in Spanish/English, both oral and written Experience in assessing client needs and developing treatment plans Effective written and oral communication skills Must maintain a Basic Life Support (BLS) certificate Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Experience working within a multi-disciplinary treatment team Experience with Medicaid compliant charting and documentation, including the applicable laws, rules and regulations Meet the state requirements for a substance abuse treatment provider *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS TYPICAL TASKS: Duties may include but are not limited to the following: Provides care coordination services to adult consumers, and sometimes families, with mental health and/or addiction issues. Including developing and coordinating resources to provide consumers with referrals and connections to appropriate resources and providers to meet identified treatment objectives; monitors client progress and ensures treatment plans are carried out; visits clients in clinic settings, the community, homes, hospitals and residential care facilities; notes changes in mental/physical condition and deficiency in care being provided; reports abuse and neglect complaints; provides safely planning as needed; assists in discharge planning. Provides services in coordination with psychiatric prescribers, primary care physicians, nurses and insurance companies to keep client stable to and to assist in transitioning services to and with other providers. Conducts interviews with patients, relatives, and other individuals, as well as other agency treatment personnel and collects critical information necessary to provide appropriate treatment; develops and implements treatment plans; determines appropriate treatment, training and care service needs. Refers clients to other internal providers as assigned. Maintains electronic case records in accordance with OARs and Agency procedures; develops, submits and modifies necessary documentation and completes program related assignments as required. Provides counseling, training and support to clients, families and providers in an empathic manner and can include services in regard to placement and treatment plan choices, personal goals, daily living skills, financial planning, vocational and job readiness and medication management. It also includes facilitating groups and providing skills training, case consultation and case management services. Coordinates with internal and external health care providers and social service personnel to obtain services for consumers or to participate in problem solving; consult with other staff as assigned; meet with community agencies as assigned to coordinate care and meet client needs Advocates for clients with family, providers, public and private agencies, law enforcement agencies, justice system, schools and others; responds to emergencies and negotiates resolution of problems. REQUIRED KNOWLEDGE AND SKILLS Working knowledge of: Methods and techniques of case management; social, health care, financial and other community resources and agencies; principles and techniques of interviewing, counseling and crisis intervention; laws, rules and regulations applicable to government programs and funding guidelines, including Title XIX; principles and techniques human development and behavior in assigned area, such as geriatrics, physical disabilities, developmental disabilities, chronic mental illness, drug and alcohol abuse, or economically disadvantaged; office equipment, including personal computers and software programs. Some knowledge of: Policies and procedures related to protective services, including client rights, hearings procedures and legal terminology; laws, rules and regulations applicable to involuntary commitment, protective services, guardianship, conservatorship, informed medical consent, confidentiality, and facility certification and regulation; medical criteria for levels of care, disease processes and medical terminology. Skill to: Gather information through research and interviews with applicants, clients, families, care providers and others; apply comprehensive social service evaluation and assessment methods; develop and implement appropriate case plans for clients with diverse needs and diverse settings; identify community/client needs and develop programs and resources to meet those needs; interpret and apply federal, state and local laws, rules, regulations and policies; analyze relevant data and authorize expenditure of public funds in compliance with guidelines; compute payments for clients/program related expenses; maintain accurate and concise records; communicate effectively, both orally and in writing; establish and maintain effective working relationships with clients, families, care providers, community resources, other public and private agencies and County employees; operate computer software and other office equipment. WORK SCHEDULE This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents. We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers. Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department. Learn more about Clackamas Health Centers. APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jimmy Henry, HR Recruitment Analyst JHenry@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107014&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-5f2c85a0b3a379478466de449ffb3d1f
Full Time
Bilingual Case Manager (Health Centers) Job ID: 107014 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: S ervice Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE CLOSE DATE UPDATE as of Thursday, June 22, 2023: This position has been extended and will remain open until filled. Next application review date will be Thursday, July 27, 2023 and weekly thereafter. We reserve the right to close this recruitment at any time on of after that date. PAY AND BENEFITS Clackamas County is committed to offering a high-quality benefits package to support employees and their families. Case Manager Salary Range Annual Pay Range: $54,882.10 - $69,154.62 Hourly Pay Range: $26.385626 - $33.247415 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Bilingual Spanish/English skills are required for this position. An additional 5% of base compensation is added to pay. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS Clackamas County's Health Centers Division is seeking a Bilingual (English/Spanish) Case Manager to address client needs and to provide support to the Mental Health and Substance Use Disorder Teams. This position will be providing case management services for adults with significant mental health and substance use issues. We are looking for an energetic, resourceful, warm and empathic individual who works well independently and as part of a team. The incumbent must have an excellent ability to interact with a diverse client base while maintaining professionalism in a stressful environment. The position will include in home visits and transporting individuals as part of a service delivery model. Required Minimum Qualifications/ Transferrable Skills:* Per the Oregon Health Authority, ( OAR 333-091-1010 & OAR 333-019-1030 ), this position is subject to the mandatory COVID-19 vaccine requirement. Prior to the start of employment, the selected candidate must provide proof of full vaccination or have an approved medical or religious exception in place with the County as a qualification of employment.A minimum of two (2) years of relevant experience in case management or a comparable function. Any combination of relevant experience (paid or unpaid) and education that would likely provide the required knowledge and skills, may substitute for the required years of experience. Must be a Qualified Mental Health Associate (QMHA) as established by the Mental Health and Addiction Counseling Board of Oregon (MHACBO) According to OAR 309-032-1505 (104), a "Qualified Mental Health Associate (QMHA)” means a person delivering services under the direct supervision of a Qualified Mental Health Professional (QMHP) and meeting the following minimum qualifications as authorized by the Local Mental Health Authority (LMHA) or designee: (a) Bachelor's degree in a behavioral sciences field; OR (b) A combination of at least three (3) years of relevant work, education, training or experience Additionally, OAR 309-032-1520 (2)(e) defines minimum competencies for QMHAs as follows: QMHAs must demonstrate the ability to communicate effectively, understand mental health assessment, treatment and service terminology and apply each of these concepts, implement skills development strategies, and identify, implement and coordinate the services and supports identified in an Individual Service and Support Plan (ISSP). A minimum of two (2) years of relevant experience in case management or a comparable function. Any combination of relevant experience (paid or unpaid) that would likely provide the required knowledge and skills, may substitute for the required years of experience. Fluent in Spanish/English, both oral and written Experience in assessing client needs and developing treatment plans Effective written and oral communication skills Must maintain a Basic Life Support (BLS) certificate Must pass a post-offer, pre-employment drug test. Learn more about the County's drug testing policy. Must pass a criminal history check which may include national or state fingerprint records check Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Experience working within a multi-disciplinary treatment team Experience with Medicaid compliant charting and documentation, including the applicable laws, rules and regulations Meet the state requirements for a substance abuse treatment provider *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS TYPICAL TASKS: Duties may include but are not limited to the following: Provides care coordination services to adult consumers, and sometimes families, with mental health and/or addiction issues. Including developing and coordinating resources to provide consumers with referrals and connections to appropriate resources and providers to meet identified treatment objectives; monitors client progress and ensures treatment plans are carried out; visits clients in clinic settings, the community, homes, hospitals and residential care facilities; notes changes in mental/physical condition and deficiency in care being provided; reports abuse and neglect complaints; provides safely planning as needed; assists in discharge planning. Provides services in coordination with psychiatric prescribers, primary care physicians, nurses and insurance companies to keep client stable to and to assist in transitioning services to and with other providers. Conducts interviews with patients, relatives, and other individuals, as well as other agency treatment personnel and collects critical information necessary to provide appropriate treatment; develops and implements treatment plans; determines appropriate treatment, training and care service needs. Refers clients to other internal providers as assigned. Maintains electronic case records in accordance with OARs and Agency procedures; develops, submits and modifies necessary documentation and completes program related assignments as required. Provides counseling, training and support to clients, families and providers in an empathic manner and can include services in regard to placement and treatment plan choices, personal goals, daily living skills, financial planning, vocational and job readiness and medication management. It also includes facilitating groups and providing skills training, case consultation and case management services. Coordinates with internal and external health care providers and social service personnel to obtain services for consumers or to participate in problem solving; consult with other staff as assigned; meet with community agencies as assigned to coordinate care and meet client needs Advocates for clients with family, providers, public and private agencies, law enforcement agencies, justice system, schools and others; responds to emergencies and negotiates resolution of problems. REQUIRED KNOWLEDGE AND SKILLS Working knowledge of: Methods and techniques of case management; social, health care, financial and other community resources and agencies; principles and techniques of interviewing, counseling and crisis intervention; laws, rules and regulations applicable to government programs and funding guidelines, including Title XIX; principles and techniques human development and behavior in assigned area, such as geriatrics, physical disabilities, developmental disabilities, chronic mental illness, drug and alcohol abuse, or economically disadvantaged; office equipment, including personal computers and software programs. Some knowledge of: Policies and procedures related to protective services, including client rights, hearings procedures and legal terminology; laws, rules and regulations applicable to involuntary commitment, protective services, guardianship, conservatorship, informed medical consent, confidentiality, and facility certification and regulation; medical criteria for levels of care, disease processes and medical terminology. Skill to: Gather information through research and interviews with applicants, clients, families, care providers and others; apply comprehensive social service evaluation and assessment methods; develop and implement appropriate case plans for clients with diverse needs and diverse settings; identify community/client needs and develop programs and resources to meet those needs; interpret and apply federal, state and local laws, rules, regulations and policies; analyze relevant data and authorize expenditure of public funds in compliance with guidelines; compute payments for clients/program related expenses; maintain accurate and concise records; communicate effectively, both orally and in writing; establish and maintain effective working relationships with clients, families, care providers, community resources, other public and private agencies and County employees; operate computer software and other office equipment. WORK SCHEDULE This position works 40 hours during a standard workweek of Monday through Friday. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department's business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents. We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers. Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department. Learn more about Clackamas Health Centers. APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jimmy Henry, HR Recruitment Analyst JHenry@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107014&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-5f2c85a0b3a379478466de449ffb3d1f