The John F. Kennedy Center for Performing Arts
Washington DC
***Please submit a cover letter for consideration.* ** About the National Symphony Orchestra Founded in 1931, the Orchestra has always been committed to artistic excellence and music education. In 1986, the National Symphony became an artistic affiliate of the John F. Kennedy Center for the Performing Arts, where it has performed a full season of subscription concerts since the Center opened in 1971. Located on the banks of the Potomac River in Washington, D.C., the Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The NSO Development team seeks a detail-oriented and customer-focused fundraiser to provide foundational support for all areas of NSO fundraising, with a focus on NSO Board and NSO National Trustees meetings, stewardship, and governance. This position, reporting to the Chief Development Officer of the NSO, includes tasks in the areas of meeting and event planning; donor stewardship such as ticket processing, contribution processing, and gift documentation; database management; professional and creative writing such as meeting minutes, acknowledgments, briefings, and formal written communications; event and performance staffing; and support of projects led by leaders on the NSO Individual Giving team. In addition to working closely with the CDO and the Assistant Manager, NSO Board & Leadership Campaigns, the incumbent serves as a development liaison with multiple departments and teams throughout the institution. The Assistant must exhibit an exceptional level of attention to detail, the ability to prioritize their time for both short- and long-term projects, accurately maintain records in a variety of formats, and engage in-person, over the phone, and via video conference with supporters and staff members from a variety of backgrounds and leadership levels. An aptitude for organization and clear communication is essential . Key Responsibilities NSO Board and NSO National Trustees Coordinate and implement all aspects of in-person and virtual NSO Board, Committee, and NSO National Trustees meetings: Maintain project management tool, assign tasks, and ensure adherence to planning timeline Prepare written materials for dissemination or presentation to the Board or National Trustees, including meeting agendas, written reports, financial documents, printed materials packets, digital materials packets, and presentations with images and video Record official written minutes for Board, National Trustees, and several Committee meetings and secure appropriate approvals Track rsvp’s and coordinate meeting logistics such as room reservations, catering, IT/AV set-up, and other on-site needs in collaboration with Special Events team Maintain accurate records in support of Board and National Trustee governance compliance: Ensure appropriate tracking of all official Board and National Trustees business, such as meeting minutes, meeting notes, attendance lists Maintain accurate and up-to-date rosters and contact lists Maintain systems and database records to ensure donor recognition in print and online materials, involvement in ancillary activities and events, and accurate and timely renewal of gifts Provide excellent, proactive customer service: Manage ticketing and/or reservation needs Respond promptly and with accuracy to all incoming inquiries via phone, email, and mail, and assist the Chief Development Officer with similar needs Fulfill requests for information pertaining to contributions, such as tax letters and invoices Ensure donor benefit administration, specifically gift crediting in a variety of formats and accurate accounting of contributions Donor Stewardship Draft and coordinate multiple types of correspondence, such as acknowledgments, personal communications, and communications on behalf of NSO leadership Complete gift-related processes with accuracy and expediency: Complete, secure approval, and ensure correct entry for gift documentation Update necessary systems and database records to ensure correct recognition, benefit fulfillment, and gift processing Assign tasks as appropriate to other team members for completion Notify appropriate team members of gift-related details and updates Complete assigned cultivation and stewardship tasks such as in-person visits at concerts, phone calls, email outreach, and event greetings Staff on- and off-site events in support of donor stewardship and cultivation Support for Chief Development Officer & NSO Development Team Provide support to enable the Chief Development Officer and other NSO Development Team members to effectively carry out moves management steps for their donor portfolios Work directly with crediting team to ensure program-specific funders are appropriately credited in all formats Provide direct support to the Chief Development Officer for special projects and donor requests, travel logistics, and financial processes Key Qualifications Experience in a front-facing, customer service-oriented role is required. Development/fundraising, writing, and event logistics (or related experience) is preferred. Working knowledge of the performing arts, specifically classical music, is preferred. Bachelor’s degree is beneficial. Experience with Tessitura or similar CRM is beneficial.
Full Time Regular
***Please submit a cover letter for consideration.* ** About the National Symphony Orchestra Founded in 1931, the Orchestra has always been committed to artistic excellence and music education. In 1986, the National Symphony became an artistic affiliate of the John F. Kennedy Center for the Performing Arts, where it has performed a full season of subscription concerts since the Center opened in 1971. Located on the banks of the Potomac River in Washington, D.C., the Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The NSO Development team seeks a detail-oriented and customer-focused fundraiser to provide foundational support for all areas of NSO fundraising, with a focus on NSO Board and NSO National Trustees meetings, stewardship, and governance. This position, reporting to the Chief Development Officer of the NSO, includes tasks in the areas of meeting and event planning; donor stewardship such as ticket processing, contribution processing, and gift documentation; database management; professional and creative writing such as meeting minutes, acknowledgments, briefings, and formal written communications; event and performance staffing; and support of projects led by leaders on the NSO Individual Giving team. In addition to working closely with the CDO and the Assistant Manager, NSO Board & Leadership Campaigns, the incumbent serves as a development liaison with multiple departments and teams throughout the institution. The Assistant must exhibit an exceptional level of attention to detail, the ability to prioritize their time for both short- and long-term projects, accurately maintain records in a variety of formats, and engage in-person, over the phone, and via video conference with supporters and staff members from a variety of backgrounds and leadership levels. An aptitude for organization and clear communication is essential . Key Responsibilities NSO Board and NSO National Trustees Coordinate and implement all aspects of in-person and virtual NSO Board, Committee, and NSO National Trustees meetings: Maintain project management tool, assign tasks, and ensure adherence to planning timeline Prepare written materials for dissemination or presentation to the Board or National Trustees, including meeting agendas, written reports, financial documents, printed materials packets, digital materials packets, and presentations with images and video Record official written minutes for Board, National Trustees, and several Committee meetings and secure appropriate approvals Track rsvp’s and coordinate meeting logistics such as room reservations, catering, IT/AV set-up, and other on-site needs in collaboration with Special Events team Maintain accurate records in support of Board and National Trustee governance compliance: Ensure appropriate tracking of all official Board and National Trustees business, such as meeting minutes, meeting notes, attendance lists Maintain accurate and up-to-date rosters and contact lists Maintain systems and database records to ensure donor recognition in print and online materials, involvement in ancillary activities and events, and accurate and timely renewal of gifts Provide excellent, proactive customer service: Manage ticketing and/or reservation needs Respond promptly and with accuracy to all incoming inquiries via phone, email, and mail, and assist the Chief Development Officer with similar needs Fulfill requests for information pertaining to contributions, such as tax letters and invoices Ensure donor benefit administration, specifically gift crediting in a variety of formats and accurate accounting of contributions Donor Stewardship Draft and coordinate multiple types of correspondence, such as acknowledgments, personal communications, and communications on behalf of NSO leadership Complete gift-related processes with accuracy and expediency: Complete, secure approval, and ensure correct entry for gift documentation Update necessary systems and database records to ensure correct recognition, benefit fulfillment, and gift processing Assign tasks as appropriate to other team members for completion Notify appropriate team members of gift-related details and updates Complete assigned cultivation and stewardship tasks such as in-person visits at concerts, phone calls, email outreach, and event greetings Staff on- and off-site events in support of donor stewardship and cultivation Support for Chief Development Officer & NSO Development Team Provide support to enable the Chief Development Officer and other NSO Development Team members to effectively carry out moves management steps for their donor portfolios Work directly with crediting team to ensure program-specific funders are appropriately credited in all formats Provide direct support to the Chief Development Officer for special projects and donor requests, travel logistics, and financial processes Key Qualifications Experience in a front-facing, customer service-oriented role is required. Development/fundraising, writing, and event logistics (or related experience) is preferred. Working knowledge of the performing arts, specifically classical music, is preferred. Bachelor’s degree is beneficial. Experience with Tessitura or similar CRM is beneficial.
The John F. Kennedy Center for Performing Arts
Washington DC
***Please submit a cover letter for consideration.* ** About the National Symphony Orchestra Founded in 1931, the Orchestra has always been committed to artistic excellence and music education. In 1986, the National Symphony became an artistic affiliate of the John F. Kennedy Center for the Performing Arts, where it has performed a full season of subscription concerts since the Center opened in 1971. Located on the banks of the Potomac River in Washington, D.C., the Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The NSO Development team seeks a detail-oriented and customer-focused fundraiser to provide foundational support for all areas of NSO fundraising, with a focus on NSO Circles, Major Gifts, and NSO National Trustees annual fund campaigns. This position, reporting to the Director of NSO Operations and Stewardship, includes tasks in the areas of research; database management; meeting and stewardship activity planning; professional and creative writing such as acknowledgments, briefings, formal written communications, and informal correspondence; event staffing; donor stewardship such as ticket processing, contribution processing, and gift documentation; and support of projects led by the Director of NSO Operations and Stewardship or the Chief Development Officer. The incumbent serves as a development liaison with multiple departments and teams throughout the institution. The Assistant must exhibit an exceptional level of attention to detail, the ability to prioritize their time for both short- and long-term projects, accurately maintain records in a variety of formats, and engage in-person, over the phone, and via video conference with supporters and staff members from a variety of backgrounds and leadership levels. An aptitude for organization and clear communication is essential . Key Responsibilities NSO Circles, Major Gifts, and NSO National Trustees Assist in the management and implementation of the Circles, Major Gifts, and National Trustees annual fund campaigns: Review data and ensure accuracy of renewal materials Generate and manage solicitations, acknowledgments, tax receipts, and acquisition appeals Assist in the preparation of revenue reports and projections Manage office resources and collateral materials Assist with requisite benefit, cultivation, and committee activities: Assist in the implementation of National Trustee committee meetings and trips; track event attendance and associated payments Work closely with Special Events and other NSO Development staff to support donor cultivation and stewardship events Generate invitation lists, draft printed materials, and assist with internal approvals Contribute to event briefings for institutional and organizational leaders Complete appropriate follow-up after each event Donor Stewardship Draft and coordinate multiple types of correspondence, such as acknowledgments, solicitations, and communications on behalf of NSO leadership Complete gift-related processes with accuracy and expediency: Complete, secure approval, and ensure correct entry for gift documentation Update necessary systems and database records to ensure correct recognition, benefit fulfillment, and gift processing Assign tasks as appropriate to other team members for completion Notify appropriate team members of gift-related details and updates Maintain a modest portfolio of donors and complete assigned cultivation and stewardship tasks such as in-person visits at concerts and events, phone calls, and email outreach Provide excellent, proactive customer service: Solicit and renew donors over the phone and via email Respond promptly and with accuracy to all incoming inquiries via phone, email, and mail, and assist the Assistant Manager and Manager with similar needs Manage ticketing and/or reservation needs Fulfill requests for information pertaining to contributions, such as tax letters and invoices Staff on- and off-site events in support of donor stewardship and cultivation Support for NSO Development Team and Director of NSO Operations and Stewardship Support team strategies and projects, such as preparing and distributing a weekly contribution report, a weekly report to the NSO Executive Director, and managing the performance greeting process and schedule Provide support to enable the Director of NSO Operations and Stewardship and other NSO Development Team members to effectively carry out moves management steps for their donor portfolios Provide direct support to the Director of NSO Operations and Stewardship for special projects and donor requests, travel logistics, and financial processes Other duties as assigned. Key Qualifications Experience in a front-facing, customer service-oriented role is required. Development/fundraising, writing, and event logistics (or related experience) is preferred. Working knowledge of the performing arts, specifically classical music, is preferred. Bachelor’s degree is beneficial. Experience with Tessitura or similar CRM is beneficial.
Full Time Regular
***Please submit a cover letter for consideration.* ** About the National Symphony Orchestra Founded in 1931, the Orchestra has always been committed to artistic excellence and music education. In 1986, the National Symphony became an artistic affiliate of the John F. Kennedy Center for the Performing Arts, where it has performed a full season of subscription concerts since the Center opened in 1971. Located on the banks of the Potomac River in Washington, D.C., the Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The NSO Development team seeks a detail-oriented and customer-focused fundraiser to provide foundational support for all areas of NSO fundraising, with a focus on NSO Circles, Major Gifts, and NSO National Trustees annual fund campaigns. This position, reporting to the Director of NSO Operations and Stewardship, includes tasks in the areas of research; database management; meeting and stewardship activity planning; professional and creative writing such as acknowledgments, briefings, formal written communications, and informal correspondence; event staffing; donor stewardship such as ticket processing, contribution processing, and gift documentation; and support of projects led by the Director of NSO Operations and Stewardship or the Chief Development Officer. The incumbent serves as a development liaison with multiple departments and teams throughout the institution. The Assistant must exhibit an exceptional level of attention to detail, the ability to prioritize their time for both short- and long-term projects, accurately maintain records in a variety of formats, and engage in-person, over the phone, and via video conference with supporters and staff members from a variety of backgrounds and leadership levels. An aptitude for organization and clear communication is essential . Key Responsibilities NSO Circles, Major Gifts, and NSO National Trustees Assist in the management and implementation of the Circles, Major Gifts, and National Trustees annual fund campaigns: Review data and ensure accuracy of renewal materials Generate and manage solicitations, acknowledgments, tax receipts, and acquisition appeals Assist in the preparation of revenue reports and projections Manage office resources and collateral materials Assist with requisite benefit, cultivation, and committee activities: Assist in the implementation of National Trustee committee meetings and trips; track event attendance and associated payments Work closely with Special Events and other NSO Development staff to support donor cultivation and stewardship events Generate invitation lists, draft printed materials, and assist with internal approvals Contribute to event briefings for institutional and organizational leaders Complete appropriate follow-up after each event Donor Stewardship Draft and coordinate multiple types of correspondence, such as acknowledgments, solicitations, and communications on behalf of NSO leadership Complete gift-related processes with accuracy and expediency: Complete, secure approval, and ensure correct entry for gift documentation Update necessary systems and database records to ensure correct recognition, benefit fulfillment, and gift processing Assign tasks as appropriate to other team members for completion Notify appropriate team members of gift-related details and updates Maintain a modest portfolio of donors and complete assigned cultivation and stewardship tasks such as in-person visits at concerts and events, phone calls, and email outreach Provide excellent, proactive customer service: Solicit and renew donors over the phone and via email Respond promptly and with accuracy to all incoming inquiries via phone, email, and mail, and assist the Assistant Manager and Manager with similar needs Manage ticketing and/or reservation needs Fulfill requests for information pertaining to contributions, such as tax letters and invoices Staff on- and off-site events in support of donor stewardship and cultivation Support for NSO Development Team and Director of NSO Operations and Stewardship Support team strategies and projects, such as preparing and distributing a weekly contribution report, a weekly report to the NSO Executive Director, and managing the performance greeting process and schedule Provide support to enable the Director of NSO Operations and Stewardship and other NSO Development Team members to effectively carry out moves management steps for their donor portfolios Provide direct support to the Director of NSO Operations and Stewardship for special projects and donor requests, travel logistics, and financial processes Other duties as assigned. Key Qualifications Experience in a front-facing, customer service-oriented role is required. Development/fundraising, writing, and event logistics (or related experience) is preferred. Working knowledge of the performing arts, specifically classical music, is preferred. Bachelor’s degree is beneficial. Experience with Tessitura or similar CRM is beneficial.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor (part-time) provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Ability to stand for extended periods of time, walk frequent distances of up to a quarter of a mile at a time, and climb 10+ steps. Ability to work varied days and hours, including nights, weekends and holidays, based on business needs. Working at least 3 nights and 1 weekend shift is required. Some college coursework preferred
Part Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all employees including: Staff offers for discount tickets We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description Retail Operations generates revenue to support the mission and programs of the Kennedy Center (KC); educates the guest about the performing arts; builds brand equity for the KC; offers exclusive member discounts; and engages with volunteers who are ambassadors in the community. The Retail Supervisor (part-time) provides leadership, training, direction and coaching to staff, and is actively involved in all functions related to daily retail operations and sales for Kennedy Center retail shops and pop-ups. The primary responsibilities of the Retail Supervisor are to maximize sales and retail profitability by training and mentoring staff, controlling expenses, protecting retail assets, and by ensuring that retail standards and processes for customer service, merchandising, operations, staffing, and fund management are consistent and well executed, in accordance with the KC mission, policies and procedures. Key Responsibilities Supervision Leads and Supervises sales associates, volunteers, assistant supervisor, sales lead and openers/closers, providing overall direction, coordination and coaching of retail staff in accordance with KC policies and procedures and applicable laws. Responsibilities include daily scheduling, directing work and training of staff and volunteers. Coach, mentor and assist with staff and volunteer performance management. Address complaints and resolve problems. Assist with hiring, weekly schedules, and time keeping. Customer Service Acts as a role model, sells to customers and sets standards and provides training to staff to ensure excellence in customer service in the stores, monitoring customer feedback and responding to and addressing all customer concerns promptly. Operations Ensures all store policies and procedures are followed. Creates and manages daily schedules to support the needs of the business in coordination with performances and payroll budget. Performs and supervises opening and closing procedures, including reconciling sales and discrepancies, and managing cash, deposits, and keys. Ensures cleanliness and good working order of fixtures, lighting, and AV equipment, coordinating with Facilities as needed. Ensures POS equipment and software are working properly with regular software updates, working with IT and submitting Service Requests as needed. Maintain inventory of supplies and share needs with Warehouse Staff and Fiscal Analyst as needed. Inventory Management and Visual Merchandising Ensures the visual merchandising standards for the store are met; fill and restock displays following plan-o-grams developed by the visual merchandiser, submitting merchandise requests as needed to the Warehouse. Attend weekly floor walk-throughs with the Retail Operations Manager, Buyer, Visual Merchandiser and Warehouse Team to provide merchandise feedback and needs, and share customer and staff requests/feedback. Communicates inventory needs and issues (labeling, folding, storing, etc.) to the Warehouse Team. Reviews and processes inventory damages to ensure accuracy of inventory. Share information on sales promotions with staff. Assist with preparing shops and stockrooms for and actively participates in annual physical inventory and reconciliation process. Stay familiar with current trends and issues, industry standards, etc., in the museum and specialty retail selling environments. Other duties as assigned. Key Qualifications 3 to 5 years’ experience in related museum or related specialty retail operation with at least 3 of those years at a managerial level. Ability to stand for extended periods of time, walk frequent distances of up to a quarter of a mile at a time, and climb 10+ steps. Ability to work varied days and hours, including nights, weekends and holidays, based on business needs. Working at least 3 nights and 1 weekend shift is required. Some college coursework preferred
The John F. Kennedy Center for Performing Arts
Washington DC
About the Washington National Opera In 1956, the sound of opera rang out in DC, heralding the birth of a new company. Four decades and countless artistic leaps later, Washington National Opera continues to move boldly forward on the great adventure that began years ago in a university auditorium. Washington National Opera is now one of the nation's leading opera companies and plays to standing room audiences in the Kennedy Center. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The WNO Constituent Relations and Audience Development Manager will develop, facilitate, and manage programs to build new, diverse audiences for Washington National Opera, and to strengthen WNO’s relationships with affiliate groups that widen WNO’s audience and donor pipelines. These activities will be designed to generate increased net revenue for WNO, both in the short term and over the long term through the renewal and expansion of WNO’s audience and constituent base. These duties involve extensive independent responsibility for strategic planning, program creation, program management, and budget design and management. The Constituent Relations and Audience Development Manager will be responsible for developing consistent strategies for Audience Development across the organization, and seeking out opportunities to work with a range of institutional and community stakeholders to achieve the objectives in WNO’s Strategic Plan under “Audience Growth, Audience Diversity, and Audience Experience.” The Constituent Relations and Audience Development Manager will also help identify potential prospects for donor cultivation and will work closely with WNO’s Development Department and the Director of Administration and Governance to craft opportunities for deeper engagement. The Constituent Relations and Audience Development Manager will design, manage, and launch special projects and events as well as oversee continued work with WNO Affinity Groups and the Marketing and Audience Development Committee of the WNO Board of Trustees. This work will be achieved by working closely with WNO and Kennedy Center staff, WNO Affinity Groups, WNO Board of Trustee leaders, WNO General Director and Artistic Director, Production, Marketing, Development, Education, Press, Young Artist Program Departments, and key volunteer leaders. Key Responsibilities Affinity Group Development and Management: Independently coordinate with respective stakeholders on all aspects of day-to-day and long-term management for WNO’s existing affinity groups – BravO (WNO’s young professionals group), WNO’s Women Who Opera subscription group, and the WNO Women’s Committee. Ensure that these groups meet targets for generating net revenue for WNO through social events that support mainstage productions and/or raise funds to support WNO programs. Work with the Director of Administration and Governance to develop strategy, goals, and plans for each group, and develop tools for evaluating efficacy. Evaluate and pursue opportunities to create additional affiliate groups of WNO subscribers and single ticket buyers, with the goal of increasing the breadth and diversity of WNO’s audience. Audience Development Strategies and Events: Develop partnerships with community organizations and expand existing partnerships (e.g. with embassies, corporate sponsors, local alumni associations), to identify and cultivate potential new audiences throughout the Greater Washington area. Partner and cultivate relationships with existing groups, both in-house and outside (e.g., BravO, OPERA America’s Opera Teens, Kennedy Center MyTix, LINKS, Black-Letter Greek Organizations) to extend current programs and create new ones. Serve as project manager and event coordinator for community engagement initiatives such as (but not limited to), Alumni Night, and Pride Night Out, Military Night, etc. Evaluate and pursue initiatives to attract specific segments, such as family audiences or BravO members who have surpassed the BravO age limit. Review contracts with external vendors for the events, and collaborate with both internal marketing and subscriptions teams on designing promotional materials and tracking ticket and subscription sales. Financial Responsibilities: Oversee on- and offsite events that generate revenue for WNO. Responsible for designing programs budgets totaling approximately $350,000, and managing expenses and revenue to budget targets. Opera in the Outfield: In partnership with both internal and external stakeholders, serve as project manager and event coordinator for all aspects of WNO’s signature community engagement and audience development event, a free annual broadcast of a WNO opera at Nationals Park. Engage WNO Social Impact and Audience Development functions to ensure that the event meets goals for attendance, community impact, and introducing new audiences to WNO. Ensure that WNO constituent groups are engaged in promoting the event. Serve as primary contact for the Nationals Park, including negotiating and executing the contract with Nationals Park. Facilitate all production and promotional materials by collaborating with both Kennedy Center and Nationals media teams. Oversee all design/advertising collateral both internal and external to the Kennedy Center. Engage and coordinate staff across all departments of the Kennedy Center and contacts at the Nationals to prepare for and execute all event-planning requirements. WNO Marketing and Audience Building Committee: Serve as a co-staff lead for this committee of the WNO Board of Trustees, working in partnership with WNO’s Marketing Manager to drive the strategy for the Committee, and to provide project management and day-to-day support for the work of the Committee. Ongoing projects: Demonstrate strong project management skills to strategically manage the timeline and planning process for WNO’s Artist Ambassador program and any other events or initiatives – as developed to support Audience Development goals for WNO. Track progress against intended outcomes; financial and human resources allocations; and ROI. Other duties as assigned. Key Qualifications 5+ years of administrative experience, preferably in the not-for-profit arts space and/or in special events, development, and audience development. Successful candidates will be customer service-oriented, and will be able to think strategically while also having the capacity to handle day-to-day details of program management. Excellent communication, writing, editing, and proofreading skills as well as creativity, flexibility, diplomacy, and problem solving skills are essential. Must have ability to manage a variety of projects simultaneously, to work independently, and to represent the WNO well in public settings and with various constituencies. Knowledge of opera or classical music desirable. Competency with Microsoft Office is highly desirable. Additional Information Light travel throughout the city is needed to identify and visit locations for events and performances. Occasional evening and weekend hours are required as necessary to support events and other activities.
Full Time Regular
About the Washington National Opera In 1956, the sound of opera rang out in DC, heralding the birth of a new company. Four decades and countless artistic leaps later, Washington National Opera continues to move boldly forward on the great adventure that began years ago in a university auditorium. Washington National Opera is now one of the nation's leading opera companies and plays to standing room audiences in the Kennedy Center. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2023 staff video! Job Description The WNO Constituent Relations and Audience Development Manager will develop, facilitate, and manage programs to build new, diverse audiences for Washington National Opera, and to strengthen WNO’s relationships with affiliate groups that widen WNO’s audience and donor pipelines. These activities will be designed to generate increased net revenue for WNO, both in the short term and over the long term through the renewal and expansion of WNO’s audience and constituent base. These duties involve extensive independent responsibility for strategic planning, program creation, program management, and budget design and management. The Constituent Relations and Audience Development Manager will be responsible for developing consistent strategies for Audience Development across the organization, and seeking out opportunities to work with a range of institutional and community stakeholders to achieve the objectives in WNO’s Strategic Plan under “Audience Growth, Audience Diversity, and Audience Experience.” The Constituent Relations and Audience Development Manager will also help identify potential prospects for donor cultivation and will work closely with WNO’s Development Department and the Director of Administration and Governance to craft opportunities for deeper engagement. The Constituent Relations and Audience Development Manager will design, manage, and launch special projects and events as well as oversee continued work with WNO Affinity Groups and the Marketing and Audience Development Committee of the WNO Board of Trustees. This work will be achieved by working closely with WNO and Kennedy Center staff, WNO Affinity Groups, WNO Board of Trustee leaders, WNO General Director and Artistic Director, Production, Marketing, Development, Education, Press, Young Artist Program Departments, and key volunteer leaders. Key Responsibilities Affinity Group Development and Management: Independently coordinate with respective stakeholders on all aspects of day-to-day and long-term management for WNO’s existing affinity groups – BravO (WNO’s young professionals group), WNO’s Women Who Opera subscription group, and the WNO Women’s Committee. Ensure that these groups meet targets for generating net revenue for WNO through social events that support mainstage productions and/or raise funds to support WNO programs. Work with the Director of Administration and Governance to develop strategy, goals, and plans for each group, and develop tools for evaluating efficacy. Evaluate and pursue opportunities to create additional affiliate groups of WNO subscribers and single ticket buyers, with the goal of increasing the breadth and diversity of WNO’s audience. Audience Development Strategies and Events: Develop partnerships with community organizations and expand existing partnerships (e.g. with embassies, corporate sponsors, local alumni associations), to identify and cultivate potential new audiences throughout the Greater Washington area. Partner and cultivate relationships with existing groups, both in-house and outside (e.g., BravO, OPERA America’s Opera Teens, Kennedy Center MyTix, LINKS, Black-Letter Greek Organizations) to extend current programs and create new ones. Serve as project manager and event coordinator for community engagement initiatives such as (but not limited to), Alumni Night, and Pride Night Out, Military Night, etc. Evaluate and pursue initiatives to attract specific segments, such as family audiences or BravO members who have surpassed the BravO age limit. Review contracts with external vendors for the events, and collaborate with both internal marketing and subscriptions teams on designing promotional materials and tracking ticket and subscription sales. Financial Responsibilities: Oversee on- and offsite events that generate revenue for WNO. Responsible for designing programs budgets totaling approximately $350,000, and managing expenses and revenue to budget targets. Opera in the Outfield: In partnership with both internal and external stakeholders, serve as project manager and event coordinator for all aspects of WNO’s signature community engagement and audience development event, a free annual broadcast of a WNO opera at Nationals Park. Engage WNO Social Impact and Audience Development functions to ensure that the event meets goals for attendance, community impact, and introducing new audiences to WNO. Ensure that WNO constituent groups are engaged in promoting the event. Serve as primary contact for the Nationals Park, including negotiating and executing the contract with Nationals Park. Facilitate all production and promotional materials by collaborating with both Kennedy Center and Nationals media teams. Oversee all design/advertising collateral both internal and external to the Kennedy Center. Engage and coordinate staff across all departments of the Kennedy Center and contacts at the Nationals to prepare for and execute all event-planning requirements. WNO Marketing and Audience Building Committee: Serve as a co-staff lead for this committee of the WNO Board of Trustees, working in partnership with WNO’s Marketing Manager to drive the strategy for the Committee, and to provide project management and day-to-day support for the work of the Committee. Ongoing projects: Demonstrate strong project management skills to strategically manage the timeline and planning process for WNO’s Artist Ambassador program and any other events or initiatives – as developed to support Audience Development goals for WNO. Track progress against intended outcomes; financial and human resources allocations; and ROI. Other duties as assigned. Key Qualifications 5+ years of administrative experience, preferably in the not-for-profit arts space and/or in special events, development, and audience development. Successful candidates will be customer service-oriented, and will be able to think strategically while also having the capacity to handle day-to-day details of program management. Excellent communication, writing, editing, and proofreading skills as well as creativity, flexibility, diplomacy, and problem solving skills are essential. Must have ability to manage a variety of projects simultaneously, to work independently, and to represent the WNO well in public settings and with various constituencies. Knowledge of opera or classical music desirable. Competency with Microsoft Office is highly desirable. Additional Information Light travel throughout the city is needed to identify and visit locations for events and performances. Occasional evening and weekend hours are required as necessary to support events and other activities.