Clackamas County
Oregon City, OR, United States
Residential Treatment Technician Job ID: 107060 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. The first application review will be July 17, 2023 and every week thereafter. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $52,203.83 - $65,833.47 Hourly Pay Range: $25.097997 - $31.650705 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Clackamas County Clackamas County Sheriff's Office, Parole & Probation Division is seeking a Residential Treatment Technician (classified as a Human Services Assistant). This position will review client cases and program eligibility, conduct client interviews, monitor compliance, maintain records, write correspondence, coordinate outreach activities, and perform other support activities for the divisions various programs. Upon hire, staff will be assigned to our Residential Center. However, depending on agency needs could be assigned to any of the following locations: Field Services: The Field Service Office is located in Oregon City and provides a full-service program to adult offenders including pre-sentence investigations, diversion supervision, support services, probation and parole supervision and victim's services. Pre-Trial: Pre-Trial is located in Oregon City and has three primary functions: to collect information and perform assessments for use in determining pretrial offenders risk, to make recommendations to the court concerning conditions of release, and to assist in supervising people who are released from custody during the pretrial phase. Residential Center: The Residential Center is located in Milwaukie and consists of a Men's and Women's Residential Alcohol and Drug Treatment Center. We provide services and other programs to clients on supervision with Clackamas County Sheriff's Office Parole & Probation Division. IMPORTANT INFORMATION FOR CLACKAMAS COUNTY SHERIFF'S OFFICE OPENINGS: All positions require a complete Statement of Personal History Form (SPH). Only finalists for the position will need to submit the SPH. You will be notified by Human Resources or the Sheriff's Office when to fill out the SPH. At that time you will receive instructions and a link to the electronic SPH. Required Qualifications/ Transferrable Skills:* At least two (2) year of related experience working with justice involved clients or in a treatment or corrections setting. Demonstrated ability to patiently and professionally communicate, in person, in writing, and by phone with a variety of individuals from various social and economic backgrounds. Flexible and able to adapt to changing priorities. Experience with and the ability to effectively deal with people who exhibit aggressive or violent behavior. Experience working collaboratively with community partners, collateral service providers and co- workers. Experience using a personal computer and typical office software such as word processing and spreadsheet applications; and enter information into a database program. Must be available to work evenings, weekends, and holidays as required. Must pass a post-offer, pre-employment drug test Must pass an extensive background investigation, including national fingerprint records check Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Intermediate level proficiency in Microsoft Word and Excel. Experience working with the Oregon Department of Corrections Information System (CIS). Knowledge of the principles, methods and techniques relevant to community corrections or similar programs. Work experience to effectively case manage difficult people with different backgrounds and provide counseling and motivation to support change. College-level training in criminal justice, social or behavioral sciences or a related field. Other Qualifications/ Transferrable Skills:* Possession of a Law Enforcement Data System (LEDS) Certification is required within 90 days of employment. Possession of notary public certification is required within 90 days of employment. *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: 1. Reviews client cases for participation and compliance with program requirements; audits client files, verifies client information through phone calls and computer checks; provides information to clients on program options; initiates established actions with client by phone, mail or in person; researches and resolves standard problems; investigates unusual problems and recommends appropriate action to professional staff. 2. Acts as advocate for clients and/or victims; coordinates outreach activities; recruits clients through field visits; develops methods and materials to break down barriers and make services more accessible; develops cooperative ventures with other service providers to enhance services; assists victims with restraining order applications, protective stalking orders and personal safety plans; accompanies victims to diversion hearings and court proceedings. 3. Provides information and education to individuals and groups on human services issues, program policy or services; develops training materials and delivers public presentations and educational workshops on issues served by the program; makes interpretations regarding program policies and procedures; provides limited counseling assistance to clients, victims, and the public. 4. Conducts interviews with clients, victims or public to obtain information and provide limited assessments, services or referrals; provides specific information to clients, victims, agencies, court personnel and others regarding client or victim status and program requirements; responds to client or victim requests for information or services. 5. Prepares records, correspondence, reports of findings and recommendations associated with program responsibility; maintains detailed notes and records on case actions and/or program activities; analyzes and interprets documents and records; determines appropriate action or refers to professional staff; develops materials to aid clients and victims understanding of program resources. 6. Conducts surveys regarding program services; designs and prepares data collection tools such as questionnaires, letters of inquiry and phone surveys; collects, enters or directs the collection of data through program surveys, personal interviews and researching source documents; consolidates and performs statistical analysis of data; prepares program reports and statistics to assist professional staff or agencies in evaluation and monitoring of client and program compliance and performance. 7. May act as a liaison between individuals, the department, other agencies and staff, or between victims and law enforcement agencies; may serve on committees as a County representative; may lead the work of assigned administrative support staff, other paraprofessional staff and volunteers. Duties within the 8. Provides crisis intervention and advocacy to victims and their support systems; responds to call outs with law enforcement agencies; attends meetings, training and classes for the purpose of remaining current with victim issues, trends and resources. REQUIRED KNOWLEDGE AND SKILLS Working knowledge of: Principles and techniques in specific area or field relevant to assigned program; human service agency services associated with assigned area; advanced record keeping procedures and techniques; regulations and ethics associated with program responsibility and confidentiality; techniques of supervision; problems and issues of disadvantaged persons or victims; principles of cultural sensitivity; community resources for clients or victims; basic math; English grammar and composition; principles and techniques of public relations and interpersonal communications; data collection and analysis procedures and methodology; program evaluation; office equipment including personal computers and software programs. Skill to: Work independently; effectively organize work; lead the work of others; follow written and verbal directions; communicate effectively, both orally and in writing with staff, clients or victims and their support systems, and the public; relate to a wide variety of people of varying ages, socioeconomic backgrounds and needs; apply concepts of cultural sensitivity; maintain records; exercise independent judgment and make decisions within established policies and procedures; develop and conduct trainings and presentations; prepare and present effective written and verbal reports; operate computer software and other office equipment; utilize own ideas to maximize program resources; develop and maintain effective working relationships within the community, law enforcement personnel, with other staff and clients; perform multiple tasks simultaneously. WORKING CONDITIONS Some positions may involve exposure to bodily fluids and routine contact with individuals who have communicable diseases. Requires limited standing or walking in locations throughout the community (e.g. jail, work release facility, treatment programs/facilities, etc.). May involve frequent exposure to hostile and/or disturbed clients WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). This position will work at a facility that's open 24/7 and hours may differ depending on circumstances. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT “A Tradition of Service Since 1845.” The CCSO mission is to provide public safety services to the people in Clackamas County so they can experience a safe and secure community. CCSO will fulfill the mission of the Clackamas County Sheriff's Office through teamwork and partnerships, as reflected in our core values. Values Service Relationships Resiliency The CCSO serves over 400,000 residents of the County with over 400 employees. As the County's largest law enforcement agency the Sheriff's Office patrols the unincorporated areas of the county as well as several cities that have contracted with CCSO to provide law enforcement for them. The CCSO has many specialized units such as canine, motorcycle patrol, the dive team, Special Weapons and Tactics (SWAT), search and rescue, narcotics investigation (SIU), detectives and Corrections Emergency Response Team (CERT). The Sheriff's Office is also required by law to provide correctional facilities for the county and to offer support services to other agencies in the County, such as: the jail, special units and occasionally personnel resources. The CCSO is committed to enhancing a diverse workforce through principles of active recruitment in the community, equal employment opportunity and positive human resource management. The Administration and staff of the Clackamas County Sheriff's Office adopts a philosophy and practice that we recognize the full potential of all employees, treating all persons with respect, fairness and impartiality. Learn more about the Clackamas County Sheriff's Office. Learn more about the Parole & Probation Division The Parole & Probation Division, Residential Center operates an 80-bed work release program. This program includes an outpatient and residential treatment program for adult offenders. APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Lindsay White, Recruiter lindsaywhi@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107060&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-226b17528a204f4db373b07494b32827
Full Time
Residential Treatment Technician Job ID: 107060 Location: Oregon City, Oregon Full/Part Time: Full Time Regular/Temporary:Regular CLACKAMAS COUNTY CORE VALUES Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another: Service Professionalism Integrity Respect Individual accountability Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT. Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This position will remain open until filled. The first application review will be July 17, 2023 and every week thereafter. We reserve the right to close this recruitment at any time on or after that date. PAY AND BENEFITS Annual Pay Range: $52,203.83 - $65,833.47 Hourly Pay Range: $25.097997 - $31.650705 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee's date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous paid time off package, including: 12 hours of vacation accrued per month Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. 8 hours of sick accrued per month 10 paid holidays and 1 personal day per year Other Benefits: Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.) OPSRP members get vested after five years of contributions or when they reach age 65 A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage A Choice of Dental Plans Robust EAP and wellness programs, including gym discounts and wellness education classes Longevity pay Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS The Clackamas County Clackamas County Sheriff's Office, Parole & Probation Division is seeking a Residential Treatment Technician (classified as a Human Services Assistant). This position will review client cases and program eligibility, conduct client interviews, monitor compliance, maintain records, write correspondence, coordinate outreach activities, and perform other support activities for the divisions various programs. Upon hire, staff will be assigned to our Residential Center. However, depending on agency needs could be assigned to any of the following locations: Field Services: The Field Service Office is located in Oregon City and provides a full-service program to adult offenders including pre-sentence investigations, diversion supervision, support services, probation and parole supervision and victim's services. Pre-Trial: Pre-Trial is located in Oregon City and has three primary functions: to collect information and perform assessments for use in determining pretrial offenders risk, to make recommendations to the court concerning conditions of release, and to assist in supervising people who are released from custody during the pretrial phase. Residential Center: The Residential Center is located in Milwaukie and consists of a Men's and Women's Residential Alcohol and Drug Treatment Center. We provide services and other programs to clients on supervision with Clackamas County Sheriff's Office Parole & Probation Division. IMPORTANT INFORMATION FOR CLACKAMAS COUNTY SHERIFF'S OFFICE OPENINGS: All positions require a complete Statement of Personal History Form (SPH). Only finalists for the position will need to submit the SPH. You will be notified by Human Resources or the Sheriff's Office when to fill out the SPH. At that time you will receive instructions and a link to the electronic SPH. Required Qualifications/ Transferrable Skills:* At least two (2) year of related experience working with justice involved clients or in a treatment or corrections setting. Demonstrated ability to patiently and professionally communicate, in person, in writing, and by phone with a variety of individuals from various social and economic backgrounds. Flexible and able to adapt to changing priorities. Experience with and the ability to effectively deal with people who exhibit aggressive or violent behavior. Experience working collaboratively with community partners, collateral service providers and co- workers. Experience using a personal computer and typical office software such as word processing and spreadsheet applications; and enter information into a database program. Must be available to work evenings, weekends, and holidays as required. Must pass a post-offer, pre-employment drug test Must pass an extensive background investigation, including national fingerprint records check Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. Learn more about the County's driving policy Preferred Special Qualifications/ Transferrable Skills:* Intermediate level proficiency in Microsoft Word and Excel. Experience working with the Oregon Department of Corrections Information System (CIS). Knowledge of the principles, methods and techniques relevant to community corrections or similar programs. Work experience to effectively case manage difficult people with different backgrounds and provide counseling and motivation to support change. College-level training in criminal justice, social or behavioral sciences or a related field. Other Qualifications/ Transferrable Skills:* Possession of a Law Enforcement Data System (LEDS) Certification is required within 90 days of employment. Possession of notary public certification is required within 90 days of employment. *For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: 1. Reviews client cases for participation and compliance with program requirements; audits client files, verifies client information through phone calls and computer checks; provides information to clients on program options; initiates established actions with client by phone, mail or in person; researches and resolves standard problems; investigates unusual problems and recommends appropriate action to professional staff. 2. Acts as advocate for clients and/or victims; coordinates outreach activities; recruits clients through field visits; develops methods and materials to break down barriers and make services more accessible; develops cooperative ventures with other service providers to enhance services; assists victims with restraining order applications, protective stalking orders and personal safety plans; accompanies victims to diversion hearings and court proceedings. 3. Provides information and education to individuals and groups on human services issues, program policy or services; develops training materials and delivers public presentations and educational workshops on issues served by the program; makes interpretations regarding program policies and procedures; provides limited counseling assistance to clients, victims, and the public. 4. Conducts interviews with clients, victims or public to obtain information and provide limited assessments, services or referrals; provides specific information to clients, victims, agencies, court personnel and others regarding client or victim status and program requirements; responds to client or victim requests for information or services. 5. Prepares records, correspondence, reports of findings and recommendations associated with program responsibility; maintains detailed notes and records on case actions and/or program activities; analyzes and interprets documents and records; determines appropriate action or refers to professional staff; develops materials to aid clients and victims understanding of program resources. 6. Conducts surveys regarding program services; designs and prepares data collection tools such as questionnaires, letters of inquiry and phone surveys; collects, enters or directs the collection of data through program surveys, personal interviews and researching source documents; consolidates and performs statistical analysis of data; prepares program reports and statistics to assist professional staff or agencies in evaluation and monitoring of client and program compliance and performance. 7. May act as a liaison between individuals, the department, other agencies and staff, or between victims and law enforcement agencies; may serve on committees as a County representative; may lead the work of assigned administrative support staff, other paraprofessional staff and volunteers. Duties within the 8. Provides crisis intervention and advocacy to victims and their support systems; responds to call outs with law enforcement agencies; attends meetings, training and classes for the purpose of remaining current with victim issues, trends and resources. REQUIRED KNOWLEDGE AND SKILLS Working knowledge of: Principles and techniques in specific area or field relevant to assigned program; human service agency services associated with assigned area; advanced record keeping procedures and techniques; regulations and ethics associated with program responsibility and confidentiality; techniques of supervision; problems and issues of disadvantaged persons or victims; principles of cultural sensitivity; community resources for clients or victims; basic math; English grammar and composition; principles and techniques of public relations and interpersonal communications; data collection and analysis procedures and methodology; program evaluation; office equipment including personal computers and software programs. Skill to: Work independently; effectively organize work; lead the work of others; follow written and verbal directions; communicate effectively, both orally and in writing with staff, clients or victims and their support systems, and the public; relate to a wide variety of people of varying ages, socioeconomic backgrounds and needs; apply concepts of cultural sensitivity; maintain records; exercise independent judgment and make decisions within established policies and procedures; develop and conduct trainings and presentations; prepare and present effective written and verbal reports; operate computer software and other office equipment; utilize own ideas to maximize program resources; develop and maintain effective working relationships within the community, law enforcement personnel, with other staff and clients; perform multiple tasks simultaneously. WORKING CONDITIONS Some positions may involve exposure to bodily fluids and routine contact with individuals who have communicable diseases. Requires limited standing or walking in locations throughout the community (e.g. jail, work release facility, treatment programs/facilities, etc.). May involve frequent exposure to hostile and/or disturbed clients WORK SCHEDULE This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). This position will work at a facility that's open 24/7 and hours may differ depending on circumstances. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage Equity, Diversity and Inclusion ABOUT THE DEPARTMENT “A Tradition of Service Since 1845.” The CCSO mission is to provide public safety services to the people in Clackamas County so they can experience a safe and secure community. CCSO will fulfill the mission of the Clackamas County Sheriff's Office through teamwork and partnerships, as reflected in our core values. Values Service Relationships Resiliency The CCSO serves over 400,000 residents of the County with over 400 employees. As the County's largest law enforcement agency the Sheriff's Office patrols the unincorporated areas of the county as well as several cities that have contracted with CCSO to provide law enforcement for them. The CCSO has many specialized units such as canine, motorcycle patrol, the dive team, Special Weapons and Tactics (SWAT), search and rescue, narcotics investigation (SIU), detectives and Corrections Emergency Response Team (CERT). The Sheriff's Office is also required by law to provide correctional facilities for the county and to offer support services to other agencies in the County, such as: the jail, special units and occasionally personnel resources. The CCSO is committed to enhancing a diverse workforce through principles of active recruitment in the community, equal employment opportunity and positive human resource management. The Administration and staff of the Clackamas County Sheriff's Office adopts a philosophy and practice that we recognize the full potential of all employees, treating all persons with respect, fairness and impartiality. Learn more about the Clackamas County Sheriff's Office. Learn more about the Parole & Probation Division The Parole & Probation Division, Residential Center operates an 80-bed work release program. This program includes an outpatient and residential treatment program for adult offenders. APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application: Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). HOW TO CLAIM VETERAN'S PREFERENCE Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Within three days of hire, applicants will be required to complete an I-9 and confirm authorization to work in the United States. EQUAL EMPLOYMENT OPPORTUNITY Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Lindsay White, Recruiter lindsaywhi@clackamas.us To apply, visit https://hrapp.clackamas.us/psc/recruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&JobOpeningId=107060&PostingSeq=1&SiteId=1&languageCd=ENG&FOCUS=Applicant jeid-226b17528a204f4db373b07494b32827
The John F. Kennedy Center for Performing Arts
Washington DC
About the Washington National Opera Founded in 1956 as a modest but intrepid ensemble known as the Opera Society of Washington, Washington National Opera (WNO) is today one of America’s largest opera companies. Under the leadership of General Director Timothy O’Leary and Artistic Director Francesca Zambello, WNO draws inspiration from a rich legacy built on the values of artistic excellence, engagement with a broad community, and a thriving future for opera and its audiences. As an artistic affiliate of the John F. Kennedy Center for the Performing Arts, WNO performs fall and spring seasons in the 2,200-seat Kennedy Center Opera House. WNO also offers performances on Millennium Stage and at other venues at the Center and throughout the city, and offers training, educational, and social impact programs year-round. WNO Mission Statement: Washington National Opera, as a leader in opera and a flagship of the Kennedy Center, seeks to inspire, connect, and enrich our community, shape the future of opera, and illuminate the American and human experience. We tell timeless stories with programming that excites, entertains, engages, and educates. We are committed to diversity and balance – presenting classic, contemporary, and American works – to broad local, national, and international audiences. WNO Core Values: Integrity, Excellence, Inclusivity, Innovation, Joy At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Pattern, construct, fit, alter, and refurbish costumes for all WNO productions, galas, concerts, and events. Monitor the efficient and professional execution of work performed in the Costume Workroom. Key Responsibilities Planning Create a plan for the completion of assigned projects in conjunction with the Costume Director. Coordinate general costume maintenance needs within the season work schedule. Provide labor hours estimates for assigned projects. Costume Studio Personnel Instruct and supervise workroom staff in the construction and alteration of costumes. Ensure that timesheet recording for First Hands and Stitchers is accurate. Interview potential Stitchers and First Hands, and administer stitching tests when requested. Costume Studio Facility Maintain a safe and comfortable working environment for all staff and volunteers. Maintain a clean and organized workplace. Ensure that equipment is properly maintained. Monitor the use of workroom supplies and prepare orders for replenishment as necessary. Keep informed about industry standards and new products. Pre-Production Measure costumes for all shows that use an existing set of costumes. Review costume assignments with the Costume coordinator and recommend adjustments as necessary. For existing costumes, coordinate any pre-alterations and/or refurbishments that need to happen before fittings. Analyze new costume designs with the Costume Designer and/or Costume Coordinator to determine a course of action for each costume. Research any period styles and techniques necessary to complete each costume. Provide yardage estimates for any fabrics and trims required for each costume. Develop patterns and supervise the construction process through completion. Ensure that costumes are constructed according to proscribed company standards. Monitor the progress of work for each production. Ensure that work on all costumes is completed accurately and on schedule. Review completed construction, alterations and/or sewing notes and approve assigned costume pieces for load out. Costume Fittings Inform Costume Coordinator when costumes are ready to be fitted. Conduct costume fittings for performers in each production as assigned. Ensure that every performer is reasonably comfortable in costume and communicate all necessary costume information. Ensure that sewing notes from each fitting are accurately recorded. Dress Rehearsals Attend all dress rehearsals as requested by the Costume Director. Provide the Wardrobe Supervisor and with specific dressing instructions when required. When appropriate, communicate dressing instructions directly to wardrobe personnel to ensure that each performer is accurately costumed. Communicate with performers to address questions and concerns. Assist in the organization of notes on any work to be done after dress rehearsals. Coordinate the completion of sewing notes from all fittings and dress rehearsals. Post-Production Ensure that any assigned post production costume work is completed. Ensure that all patterns, fabrics, and trims are organized and properly stored. Other Attend weekly Costume Studio staff meetings. Coordinate and monitor the activities of costume interns and apprentices. Set up and supervise volunteer projects as required. Provide the Costume Director with ongoing and annual appraisals of First Hands and Stitchers. Provide costume support for other company departments as necessary. Other department needs as assigned by the Costume Director. Other duties as assigned. Key Qualifications Education/Experience Post-secondary education in or comparable knowledge of costume design, costume history, patternmaking, stitching and tailoring techniques. Professional experience in costume draping, pattern making, construction, tailoring of men’s and women’s clothing. Experience with supervising employees, scheduling, and time management. Minimum Skills and/or Knowledge Required Must be highly motivated and a self-starter Excellent organizational and interpersonal skills. Comprehensive knowledge of costume history. Comprehensive knowledge of various costume construction skills, including sewing, draping, patternmaking, tailoring, and crafts. Proficiency in the operation of all costume workroom equipment. Basic knowledge of workroom equipment maintenance. Basic computer skills including Microsoft Office and Filemaker Pro. This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds. Candidate must be local or willing to relocate to the DMV area.
Full Time Regular
About the Washington National Opera Founded in 1956 as a modest but intrepid ensemble known as the Opera Society of Washington, Washington National Opera (WNO) is today one of America’s largest opera companies. Under the leadership of General Director Timothy O’Leary and Artistic Director Francesca Zambello, WNO draws inspiration from a rich legacy built on the values of artistic excellence, engagement with a broad community, and a thriving future for opera and its audiences. As an artistic affiliate of the John F. Kennedy Center for the Performing Arts, WNO performs fall and spring seasons in the 2,200-seat Kennedy Center Opera House. WNO also offers performances on Millennium Stage and at other venues at the Center and throughout the city, and offers training, educational, and social impact programs year-round. WNO Mission Statement: Washington National Opera, as a leader in opera and a flagship of the Kennedy Center, seeks to inspire, connect, and enrich our community, shape the future of opera, and illuminate the American and human experience. We tell timeless stories with programming that excites, entertains, engages, and educates. We are committed to diversity and balance – presenting classic, contemporary, and American works – to broad local, national, and international audiences. WNO Core Values: Integrity, Excellence, Inclusivity, Innovation, Joy At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Pattern, construct, fit, alter, and refurbish costumes for all WNO productions, galas, concerts, and events. Monitor the efficient and professional execution of work performed in the Costume Workroom. Key Responsibilities Planning Create a plan for the completion of assigned projects in conjunction with the Costume Director. Coordinate general costume maintenance needs within the season work schedule. Provide labor hours estimates for assigned projects. Costume Studio Personnel Instruct and supervise workroom staff in the construction and alteration of costumes. Ensure that timesheet recording for First Hands and Stitchers is accurate. Interview potential Stitchers and First Hands, and administer stitching tests when requested. Costume Studio Facility Maintain a safe and comfortable working environment for all staff and volunteers. Maintain a clean and organized workplace. Ensure that equipment is properly maintained. Monitor the use of workroom supplies and prepare orders for replenishment as necessary. Keep informed about industry standards and new products. Pre-Production Measure costumes for all shows that use an existing set of costumes. Review costume assignments with the Costume coordinator and recommend adjustments as necessary. For existing costumes, coordinate any pre-alterations and/or refurbishments that need to happen before fittings. Analyze new costume designs with the Costume Designer and/or Costume Coordinator to determine a course of action for each costume. Research any period styles and techniques necessary to complete each costume. Provide yardage estimates for any fabrics and trims required for each costume. Develop patterns and supervise the construction process through completion. Ensure that costumes are constructed according to proscribed company standards. Monitor the progress of work for each production. Ensure that work on all costumes is completed accurately and on schedule. Review completed construction, alterations and/or sewing notes and approve assigned costume pieces for load out. Costume Fittings Inform Costume Coordinator when costumes are ready to be fitted. Conduct costume fittings for performers in each production as assigned. Ensure that every performer is reasonably comfortable in costume and communicate all necessary costume information. Ensure that sewing notes from each fitting are accurately recorded. Dress Rehearsals Attend all dress rehearsals as requested by the Costume Director. Provide the Wardrobe Supervisor and with specific dressing instructions when required. When appropriate, communicate dressing instructions directly to wardrobe personnel to ensure that each performer is accurately costumed. Communicate with performers to address questions and concerns. Assist in the organization of notes on any work to be done after dress rehearsals. Coordinate the completion of sewing notes from all fittings and dress rehearsals. Post-Production Ensure that any assigned post production costume work is completed. Ensure that all patterns, fabrics, and trims are organized and properly stored. Other Attend weekly Costume Studio staff meetings. Coordinate and monitor the activities of costume interns and apprentices. Set up and supervise volunteer projects as required. Provide the Costume Director with ongoing and annual appraisals of First Hands and Stitchers. Provide costume support for other company departments as necessary. Other department needs as assigned by the Costume Director. Other duties as assigned. Key Qualifications Education/Experience Post-secondary education in or comparable knowledge of costume design, costume history, patternmaking, stitching and tailoring techniques. Professional experience in costume draping, pattern making, construction, tailoring of men’s and women’s clothing. Experience with supervising employees, scheduling, and time management. Minimum Skills and/or Knowledge Required Must be highly motivated and a self-starter Excellent organizational and interpersonal skills. Comprehensive knowledge of costume history. Comprehensive knowledge of various costume construction skills, including sewing, draping, patternmaking, tailoring, and crafts. Proficiency in the operation of all costume workroom equipment. Basic knowledge of workroom equipment maintenance. Basic computer skills including Microsoft Office and Filemaker Pro. This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds. Candidate must be local or willing to relocate to the DMV area.
The John F. Kennedy Center for Performing Arts
Washington DC
About the Washington National Opera Founded in 1956 as a modest but intrepid ensemble known as the Opera Society of Washington, Washington National Opera (WNO) is today one of America’s largest opera companies. Under the leadership of General Director Timothy O’Leary and Artistic Director Francesca Zambello, WNO draws inspiration from a rich legacy built on the values of artistic excellence, engagement with a broad community, and a thriving future for opera and its audiences. As an artistic affiliate of the John F. Kennedy Center for the Performing Arts, WNO performs fall and spring seasons in the 2,200-seat Kennedy Center Opera House. WNO also offers performances on Millennium Stage and at other venues at the Center and throughout the city, and offers training, educational, and social impact programs year-round. WNO Mission Statement: Washington National Opera, as a leader in opera and a flagship of the Kennedy Center, seeks to inspire, connect, and enrich our community, shape the future of opera, and illuminate the American and human experience. We tell timeless stories with programming that excites, entertains, engages, and educates. We are committed to diversity and balance – presenting classic, contemporary, and American works – to broad local, national, and international audiences. WNO Core Values: Integrity, Excellence, Inclusivity, Innovation, Joy At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Assist in pattern making, construction, fitting, alteration, and refurbishment of costumes for all WNO productions, galas, concerts, and events. Contribute to the efficient and professional execution of work performed in the Costume Workroom. Key Responsibilities Costume Personnel Assist the Draper in instructing and supervising workroom staff in costume construction and alteration techniques. Administer stitching tests to potential hires when requested. Costume Facility Maintain a safe and comfortable working environment for all staff and volunteers. Maintain a clean and organized workspace. Ensure that equipment is properly maintained. Monitor the use of workroom supplies and inform the Draper when items need to be replenished. Keep informed about industry standards and new products. Pre-Production Measure costumes for all shows that use an existing set of costumes. Pre-alter and refurbish costumes prior to fittings as instructed. Assist with patternmaking, fabric cutting, stitching and alterations as instructed by the Draper. Assist the Draper in determining best construction techniques for specific projects. Assist the Draper in supervising construction, alterations and the completion of fitting notes through to completion. Ensure that costumes are constructed or altered according to proscribed company standards. Ensure that work on all costumes is completed accurately and on schedule. Costume Fittings Assist the Draper in conducting costume fittings for performers in each production as assigned. Ensure that every performer is reasonably comfortable in costume. Record stitching notes from each fitting as needed. Dress Rehearsals Attend all dress rehearsals as requested by the Draper. Provide the Wardrobe Supervisor with specific dressing instructions when required. When appropriate, communicate dressing instructions directly to wardrobe personnel to ensure that each performer is accurately costumed. Communicate with performers to address questions and concerns. Assist in the organization of notes on any work to be done after dress rehearsals. Assist the Draper to coordinate the completion of sewing notes. Post-Production Assist in the completion of post-production work on all assigned costumes. Assist the Draper in archiving patterns, fabrics and trims. Other Attend weekly Costume Studio staff meetings. Assist with the organization and storage of all supplies. Set up and supervise volunteer projects as requested. Assist in the supervision of costume interns and apprentices as requested. Provide costume support for other company departments as necessary. Other department needs as assigned by the Costume Director. Other duties as assigned. Key Qualifications Education/Experience Post-secondary education in or basic knowledge of costume design, costume history, patternmaking, stitching and tailoring techniques. Professional experience in construction, tailoring of men’s and women’s clothing. Experience with supervising employees, scheduling, and time management. Minimum Skills and/or Knowledge Required Must be highly motivated and a self-starter Excellent organizational and interpersonal skills. Basic knowledge of costume history. Comprehensive knowledge of various costume construction skills, including sewing and tailoring. Basic knowledge of draping, patternmaking and crafts. Proficiency in the operation of all costume workroom equipment. Basic knowledge of workroom equipment maintenance. Basic computer skills including Microsoft Office and Filemaker Pro. This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds. Candidate must be local or willing to relocate to the DMV area.
Full Time Regular
About the Washington National Opera Founded in 1956 as a modest but intrepid ensemble known as the Opera Society of Washington, Washington National Opera (WNO) is today one of America’s largest opera companies. Under the leadership of General Director Timothy O’Leary and Artistic Director Francesca Zambello, WNO draws inspiration from a rich legacy built on the values of artistic excellence, engagement with a broad community, and a thriving future for opera and its audiences. As an artistic affiliate of the John F. Kennedy Center for the Performing Arts, WNO performs fall and spring seasons in the 2,200-seat Kennedy Center Opera House. WNO also offers performances on Millennium Stage and at other venues at the Center and throughout the city, and offers training, educational, and social impact programs year-round. WNO Mission Statement: Washington National Opera, as a leader in opera and a flagship of the Kennedy Center, seeks to inspire, connect, and enrich our community, shape the future of opera, and illuminate the American and human experience. We tell timeless stories with programming that excites, entertains, engages, and educates. We are committed to diversity and balance – presenting classic, contemporary, and American works – to broad local, national, and international audiences. WNO Core Values: Integrity, Excellence, Inclusivity, Innovation, Joy At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Retirement plan with organization matching (after 1 year of employment) Qualifying employer for the Public Student Loan Forgiveness Program (PSLF) Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA) Annual Leave, Sick Leave, and Personal Days available immediately upon hire 11 paid holidays per year Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA Flexible work arrangements We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description Assist in pattern making, construction, fitting, alteration, and refurbishment of costumes for all WNO productions, galas, concerts, and events. Contribute to the efficient and professional execution of work performed in the Costume Workroom. Key Responsibilities Costume Personnel Assist the Draper in instructing and supervising workroom staff in costume construction and alteration techniques. Administer stitching tests to potential hires when requested. Costume Facility Maintain a safe and comfortable working environment for all staff and volunteers. Maintain a clean and organized workspace. Ensure that equipment is properly maintained. Monitor the use of workroom supplies and inform the Draper when items need to be replenished. Keep informed about industry standards and new products. Pre-Production Measure costumes for all shows that use an existing set of costumes. Pre-alter and refurbish costumes prior to fittings as instructed. Assist with patternmaking, fabric cutting, stitching and alterations as instructed by the Draper. Assist the Draper in determining best construction techniques for specific projects. Assist the Draper in supervising construction, alterations and the completion of fitting notes through to completion. Ensure that costumes are constructed or altered according to proscribed company standards. Ensure that work on all costumes is completed accurately and on schedule. Costume Fittings Assist the Draper in conducting costume fittings for performers in each production as assigned. Ensure that every performer is reasonably comfortable in costume. Record stitching notes from each fitting as needed. Dress Rehearsals Attend all dress rehearsals as requested by the Draper. Provide the Wardrobe Supervisor with specific dressing instructions when required. When appropriate, communicate dressing instructions directly to wardrobe personnel to ensure that each performer is accurately costumed. Communicate with performers to address questions and concerns. Assist in the organization of notes on any work to be done after dress rehearsals. Assist the Draper to coordinate the completion of sewing notes. Post-Production Assist in the completion of post-production work on all assigned costumes. Assist the Draper in archiving patterns, fabrics and trims. Other Attend weekly Costume Studio staff meetings. Assist with the organization and storage of all supplies. Set up and supervise volunteer projects as requested. Assist in the supervision of costume interns and apprentices as requested. Provide costume support for other company departments as necessary. Other department needs as assigned by the Costume Director. Other duties as assigned. Key Qualifications Education/Experience Post-secondary education in or basic knowledge of costume design, costume history, patternmaking, stitching and tailoring techniques. Professional experience in construction, tailoring of men’s and women’s clothing. Experience with supervising employees, scheduling, and time management. Minimum Skills and/or Knowledge Required Must be highly motivated and a self-starter Excellent organizational and interpersonal skills. Basic knowledge of costume history. Comprehensive knowledge of various costume construction skills, including sewing and tailoring. Basic knowledge of draping, patternmaking and crafts. Proficiency in the operation of all costume workroom equipment. Basic knowledge of workroom equipment maintenance. Basic computer skills including Microsoft Office and Filemaker Pro. This position infrequently lifts, carries, or otherwise moves and positions objects weighing up to 50 pounds. Candidate must be local or willing to relocate to the DMV area.
The John F. Kennedy Center for Performing Arts
Washington DC
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Benefits for full-time staff as determined by the CBA We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description This is a full-time union position with an hourly pay rate as determined by the CBA. The Instant Charge Office is open 7 days per week, including Federal Holidays. This position will work Tuesday-Saturday 10am-6pm EST on site – subject to change as our business needs require. Ticket Sales Operators (Instant Charge) provide friendly, positive, efficient customer service to patrons calling for ticket sales and performance information. Operators must have the ability to multi-task, use multiple computer softwares, have great speed of service, patience in working with the public, and have excellent interpersonal skills. We are looking for candidates who work well in a team environment, but can also be independent. Key Responsibilities The position will handle phone customer sales transactions; Sourcing and distributing general information on all events held at the Kennedy Center; Managing large amounts of inbound calls in a timely manner; Sourcing new sales and upsales through inbound calls; Assisting patrons with Accessible ticket requests and discount ticket programs. Operators must communicate effectively and efficiently with customers and colleagues, and must maintain a patient and helpful demeanor at all times. Enter and maintain patron data records in the CRM system (Tessitura); assist patrons with account information as needed. Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. Other duties as assigned. Key Qualifications High school degree, general education degree or equivalent experience Knowledge of customer service principles and practices Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Problem analysis and resolution Customer service oriented Exceptional verbal and written communication skills Adaptability Candidate must be local or willing to relocate to the DMV area
Full Time Regular
About The Kennedy Center “I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit.” – President John F. Kennedy The Kennedy Center is the nation’s cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts. Why Join Us We offer a comprehensive range of benefits to all full-time employees including: Staff offers for discount tickets Benefits for full-time staff as determined by the CBA We like to have fun! Check out the Kennedy Center National Dance Day 2022 staff video! Job Description This is a full-time union position with an hourly pay rate as determined by the CBA. The Instant Charge Office is open 7 days per week, including Federal Holidays. This position will work Tuesday-Saturday 10am-6pm EST on site – subject to change as our business needs require. Ticket Sales Operators (Instant Charge) provide friendly, positive, efficient customer service to patrons calling for ticket sales and performance information. Operators must have the ability to multi-task, use multiple computer softwares, have great speed of service, patience in working with the public, and have excellent interpersonal skills. We are looking for candidates who work well in a team environment, but can also be independent. Key Responsibilities The position will handle phone customer sales transactions; Sourcing and distributing general information on all events held at the Kennedy Center; Managing large amounts of inbound calls in a timely manner; Sourcing new sales and upsales through inbound calls; Assisting patrons with Accessible ticket requests and discount ticket programs. Operators must communicate effectively and efficiently with customers and colleagues, and must maintain a patient and helpful demeanor at all times. Enter and maintain patron data records in the CRM system (Tessitura); assist patrons with account information as needed. Responds to the needs and requests of Kennedy Center management and staff in a professional and expedient manner; Adheres to all employer policies and procedures. Other duties as assigned. Key Qualifications High school degree, general education degree or equivalent experience Knowledge of customer service principles and practices Strong phone contact handling skills and active listening Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Problem analysis and resolution Customer service oriented Exceptional verbal and written communication skills Adaptability Candidate must be local or willing to relocate to the DMV area